At a Glance
- Tasks: Lead and improve children's healthcare services, ensuring high-quality, patient-centred care.
- Company: Join Central London Community Healthcare, a leading community healthcare provider.
- Benefits: Enjoy a supportive environment with opportunities for personal and professional development.
- Other info: Be part of a collaborative team that values inclusion, compassion, and empowerment.
- Why this job: Make a real difference in the lives of children and families while developing your leadership skills.
- Qualifications: Experience in NHS operational management and a passion for community healthcare.
Brent Children's Clinical Service Unit (CSU) is seeking an experienced and motivated Clinical Services Manager to provide operational leadership for our 0-19 Universal Children's Services portfolio. Reporting to the Head of Clinical Services, you will lead high-quality, patient-centred services, ensuring the delivery of safe, effective care and achievement of contractual, quality and performance targets. You will provide strategic and operational leadership, driving service improvement, workforce development, quality improvement and transformation that respond to the evolving needs of children, young people and families.
You will be supporting the NHS shift towards neighbourhood working and will work with health, local authority and voluntary sector partners to develop integrated services, strengthen multi-agency collaboration and improve outcomes for children and young people. The portfolio includes Health Visiting, School Nursing, Healthy Weight and Infant Feeding services.
The successful candidate will be an experienced leader with strong operational management skills, a track record of delivering performance targets, leading teams and managing change. You will be confident using data to drive improvement, managing HR issues, managing resources effectively and building strong partnerships. Supported by an experienced senior leadership team, this is an excellent opportunity to further develop your leadership skills and shape the future children's services in Brent.
Main duties of the job
- Lead the operational management and development of services within the portfolio, ensuring high-quality, patient-centred, responsive and cost-effective care that meets contractual, quality and performance requirements.
- Lead service, pathway and transformation development with ICBs, local authorities, NHS providers and voluntary sector partners to improve outcomes, maximise resources and embed best practice.
- Provide visible, compassionate leadership, fostering a positive culture that promotes staff wellbeing, inclusion, learning, accountability and continuous improvement.
- Monitor and improve service performance against activity, quality, outcome and financial targets, using data analysis to identify trends, address variances and implement improvement plans.
- Promote quality, safety and patient experience by overseeing complaints, incidents, audits and learning, ensuring lessons are embedded into practice and service improvement.
- Lead demand and capacity management, ensuring services remain sustainable, efficient and able to meet current and future population needs.
We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life's most important moments.
Joining Central London Community Healthcare means becoming part of a community that lifts each other up. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.
Person Specification
- Significant NHS operational management experience.
- Evidence of continuing personal and professional development.
- Management qualification or equivalent experience.
- Professional clinical qualification or significant NHS experience.
- Significant recent experience of working at a senior level.
- Substantial experience of working in community healthcare services delivering patient care.
- Change management and service transformation experience related to the planning and delivery of work in a clinical setting.
- Experience of staff management.
- Experience of budget management.
- Essential ability to rapidly build credibility with all levels in the Trust, including senior managers and clinicians.
- Ability to persuade clinicians to engage with, implement and embed change.
- High level competence and computer literacy including MS Office, and clinical systems.
- Proven ability to manage, analyse data and sound organisational skills.
- Understanding of the National Drivers of the wider health and social care economies, how they affect CLCH and their practical application to service delivery.
- Knowledge and understanding of the principles of quality governance.
- Understanding and knowledge of the need to use evidence based practice in the development and delivery of clinical services.
- Knowledge of managing difficult situations and conflict resolution.
Clinical Service Manager - Clinical Support in London employer: National health service
The London Ambulance Service NHS Trust is an exceptional employer, offering a dynamic work environment that prioritises patient safety and service improvement. With a strong commitment to employee development, including leadership training and apprenticeship programmes, staff are empowered to grow their skills while contributing to the health of London. The Trust's inclusive culture and focus on quality management ensure that employees feel valued and supported in their vital roles.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Service Manager - Clinical Support in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like National health service.
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Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at National health service.
✨Apply Through Our Website for Better Visibility
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We think you need these skills to ace Clinical Service Manager - Clinical Support in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at National health service.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at National health service.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to National health service. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at National health service. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at National health service
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research National health service’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
