At a Glance
- Tasks: Manage daily clinic operations and ensure a seamless patient experience.
- Company: Join TIC Health, a leading provider of private medical services in England.
- Benefits: Competitive salary, full-time role, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on teamwork and patient satisfaction.
- Why this job: Be the face of the clinic and make a real difference in patient care.
- Qualifications: Experience in a supervisory role and strong communication skills required.
The predicted salary is between 29700 - 36300 £ per year.
We are seeking a proactive Clinic Supervisor to manage the daily operations of our Edgware branch. This is a key role that combines clinic coordination, people management, patient service, and local business development.
As Clinic Supervisor, you'll be the face of the clinic for both patients and professional referrers, ensuring operations run smoothly, clinical spaces are properly maintained, and patients receive a seamless and professional experience. You'll also take an active role in nurturing relationships with GPs, specialists, and healthcare providers.
Main duties of the job
- Clinic Operations & Administration
- Oversee daily operations to ensure the smooth and professional running of the Edgware clinic
- Prepare daily clinic lists for imaging teams
- Ensure consulting and imaging rooms are clean, fully stocked, and clinic-ready
- Perform daily invoicing and work closely with central finance on payment reconciliation
- Handle walk-in and phone-based bookings, take payments, and manage telephone and email queries
- Ensure accurate and timely records of patient attendance, payments, and service usage
- Stock & Supply Management
- Conduct weekly and monthly stock checks and order medical/admin supplies in advance
- Maintain good relationships with suppliers and manage delivery logistics
- Team Supervision
- Uphold TIC Health's policies on dress code, behaviour, and performance
- Be the on-site point of contact for staff support, scheduling adjustments, and issue escalation
- Referrer Relationship Management
- Proactively build and maintain relationships with GPs, consultants, and medical secretaries
- Respond to referrer queries promptly and professionally
- Coordinate occasional outreach or marketing efforts to promote clinic services
- Patient Experience & Front Desk Duties
- Provide a warm, professional, and reassuring welcome to all patients and visitors
- Maintain a high standard of customer service, ensuring privacy and respect at all times
- Handle sensitive or urgent enquiries with discretion and efficiency
- Answer incoming telephone calls to the main TIC Health phone number
- Assist and monitor the main TIC Health enquiry inbox
Personal Attributes
- Proactive and solutions-driven with strong leadership instincts
- Calm, confident, and composed under pressure
- Detail-oriented, highly organised, and adaptable
- Professional, warm, and patient-focused; a team player who leads by example
Experience
- Essential
- Experience in a similar supervisory or front-of-house role within a private or NHS medical or clinical setting
- Strong administrative and operational management skills
- Proven ability to handle invoices, bookings, and day-to-day clinic logistics
- Excellent interpersonal and communication skills, both with patients and colleagues
- Confidence building relationships with external stakeholders or referrers
- Desirable
- Familiarity with diagnostic imaging, cardiac screening, or private GP services
- Experience using clinical software systems or patient management systems
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Clinic Supervisor - Edgware, London employer: National health service
The London Ambulance Service NHS Trust is an exceptional employer, offering a dynamic work environment that prioritises patient safety and service improvement. With a strong commitment to employee development, including leadership training and apprenticeship programmes, staff are empowered to grow their skills while contributing to the health of London. The Trust's inclusive culture and focus on quality management ensure that employees feel valued and supported in their vital roles.
StudySmarter Expert Advice🤫
We think this is how you could land Clinic Supervisor - Edgware, London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like National health service.
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Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
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Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at National health service.
✨Apply Through Our Website for Better Visibility
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We think you need these skills to ace Clinic Supervisor - Edgware, London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at National health service.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at National health service.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to National health service. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at National health service. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at National health service
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research National health service’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
