Business Operations Manager in London

The Business Operations Manager plays a key role in ensuring Q's planning and operations run smoothly, efficiently and in alignment with the NHS Alliance's organisational strategy. The post holder is responsible for coordinating operational planning, governance, financial management processes and delivery systems, enabling teams across Q to deliver high-quality work consistently. Acting as an operational leader and trusted partner to teams, the role supports strategic follow-through, embeds continuous improvement, manages operational risk and strengthens ways of working.

Main duties of the job

• Leading Q's annual planning and quarterly review processes.
• Coordinating governance arrangements and supporting leadership and advisory group meetings.
• Managing budget planning, forecasting and financial reporting.
• Overseeing contracts, suppliers and procurement processes.
• Supporting effective use of operational systems including CRM, SharePoint and project management tools.
• Managing operational risk processes and business continuity activities.
• Monitoring performance against agreed objectives, KPIs and delivery milestones.
• Driving improvements in ways of working, systems and organisational effectiveness.
• Embedding equality, diversity and inclusion throughout all aspects of your work.

About us

The NHS Alliance is the independent membership body that represents and supports the health and care system in England, Wales and Northern Ireland. We represent, strengthen and support providers and commissioners of NHS care so that the NHS performs at its best and improves patient care across the UK representing frontline reality to government, shaping policy and building capability. We work across the whole NHS as well as within its individual sectors.

Job responsibilities

• Coordinate and manage Q's annual planning process, ensuring plans align with agreed strategic priorities and organisational requirements.
• Manage quarterly planning, reporting and review cycles, maintaining dashboards and producing clear, timely reports for the Q Leadership team and strategic Advisory Group.
• Provide oversight of Q's operational governance arrangements, ensuring consistent frameworks, compliance with organisational policies and quality standards across teams.
• Coordinate delivery oversight for commitments to country partners, including monitoring MOU obligations, supporting review meetings, and facilitating planning activity.
• Lead the development and management of Q's annual budget and quarterly reforecasts, working in close partnership with the Managing Director, Deputy Director, and NHS A Finance team.
• Work collaboratively with NHS A colleagues to ensure compliance with financial controls, procurement requirements, and reporting processes.
• Oversee all internal and external financial reporting for Q, ensuring outputs are accurate, transparent, and aligned with agreed plans and approvals.
• Oversee contracts and supplier activity, including tender processes, contract reviews and monitoring delivery to ensure value for money.
• Act as a key point of guidance on internal systems (CRM, SharePoint, project tools) supporting teams to use these effectively and consistently.
• Coordinate operational risk management across Q, ensuring risks are identified, documented, monitored and appropriately escalated.
• Support teams to implement and manage mitigation actions, strengthening resilience and continuity of delivery.
• Monitor performance against agreed KPIs and delivery milestones, highlighting variances and supporting corrective action where needed.
• Ensure Q's commitment to equality, diversity and inclusivity is embedded and progressed through the content and conduct of all of your work.

Person Specification

Experience

Essential

• Extensive experience in financial management, including leading and coordinating budget setting and reforecasting within a complex organisation, and supporting the development of accurate, high-quality financial reports aligned to approved plans.
• The role requires proven ability to work closely with senior leaders and finance colleagues, translating complex financial information clearly to support decision-making. Strong analytical, organisational, and stakeholder-management skills, alongside a high level of attention to detail, are essential.
• Experience of supporting risk management, governance and compliance processes, this includes strong analytical and problem-solving skills, using data to identify risks, opportunities, and improvements.
• Project management experience, including coordinating complex activity across multiple teams.
• Demonstrable success in improving organisational processes, systems or ways of working.
• Strong working knowledge of informational and collaboration systems (e.g. MS Office, Teams, SharePoint, CRM).

Desirable

• Project management qualification.
• Experience supporting change management initiatives.
• Experience contributing to business development or income generating activities.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: The NHS Alliance

Address: 2nd Floor, 18 Smith Square, Westminster, London SW1P 3HZ, United Kingdom