Business Change Manager in London

At the UK Health Security Agency (UKHSA), we are recruiting Business Change Managers to support our vital mission of protecting the nation from health threats. You will play a key role in shaping, delivering and embedding change across a diverse range of projects, programmes and portfolios. Successful candidates may be assigned to initiatives such as:

• UKHSA major change programme
• Health protection and public health initiatives
• Technology and digital transformation programmes
• Infrastructure development projects
• Organisational change and transformation activity

We are seeking experienced change professionals, particularly those with a strong track record in transformational delivery, government reform, or large-scale infrastructure projects.

Main duties of the job

As Business Change Manager you will:

• Lead the implementation of change across designated projects or workstreams, and support change activities across a broader portfolio where required.
• Collaborate with project and programme teams to prepare the business for change and ensure successful adoption.
• Act as a bridge between delivery teams and end users, ensuring change activity is well planned, effectively supported, and safely implemented to realise agreed benefits.

This role is a government project delivery profession role and part of UKHSA's project delivery resource model. It is aligned to the Project Delivery Capability Framework career pathway Business Change Manager SEO.

The above list is not exhaustive.

About us

We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce. UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.

Job responsibilities

The main responsibilities for this role are as follows:

• Lead business change activities, working with the project to support delivery of business case benefits and outcomes.
• Assess and understand the impact of change on stakeholders and business areas.
• Support the preparation of the change management elements of the Business Case.
• Engage with business end users to inform the creation of Business Change products.
• Support the development of required Business Change products, including change plans and readiness assessments.
• Establish, maintain and monitor the change plan.
• Work with the Project Manager, Benefits Manager and stakeholders to identify and support the realisation of benefits.
• Support the development and maintenance of communications plans, drafting content for change-related communications.
• Identify stakeholders and effectively manage relationships, ensuring their inclusion in engagement.
• Encourage input from diverse staff groups and use insights to shape future service, process or system design.
• Act as a key contact for stakeholder queries and support senior stakeholder engagement as required.
• Use digital tools and data analytics to track impacts, monitor adoption and manage change.
• Champion the use of best practice and provide expert advice and guidance.
• Be an active member of the UKHSA Project Delivery Profession Community.

The job holder will be supported to work towards achieving Government Project Delivery Accreditation where they do not already hold this.

Essential Criteria

• Demonstrable recent experience delivering business change activities within a project, programme or operational change environment.
• Recent working knowledge of techniques for capturing stakeholder needs, assessing requirements and supporting delivery using structured change methodologies.
• Recent experience of contributing to business readiness activities, ensuring users and services are prepared for implementation and adoption.
• Awareness of project delivery disciplines, including business case development, benefits management, change control, planning, scheduling, assurance, risk and issue management and governance.
• Excellent communication skills with the ability to build effective working relationships with a range of stakeholders.
• Ability to use digital tools and data insights to support effective change management, including tracking, reporting, and monitoring adoption.
• Strong capability in using Microsoft Office applications, (Outlook, Word, Excel, PowerPoint) with the ability to produce clear documentation, reports and presentations.

Selection Process Details

This vacancy is using Success Profiles and will assess your Behaviours, Experience and Technical skills.

Location

This role is being offered as hybrid working based at any of our Core HQs. We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce.

Security Clearance Level Requirement

Successful candidates must pass a basic disclosure and barring security check before they can be appointed. The level of security needed is Basic Personnel Security Standard.

Eligibility Criteria

Open to all external applicants (anyone) from outside the Civil Service (including internal applicants).

Salary Information

If you are successful at interview, and are moving from another government department, NHS, or Local Authority, the relevant starting salary principles for level transfers or promotions will apply. Otherwise, roles are offered at the pay scale minimum for the grade, but in exceptional circumstances there may be flexibility if you are able to demonstrate you are already in receipt of an existing, higher salary.