Business Administration Manager in London

We are seeking a motivated and enthusiastic individual to join our Learning, Education and Development Department, working as part of the Single Corporate Service across Portsmouth Hospitals University NHS Trust and Isle of Wight NHS Trust.

This is an exciting opportunity to become part of a dedicated team responsible for developing, managing and delivering a comprehensive range of high-quality, cost-effective learning and development services that support employees at all levels across both organisations. Working closely with colleagues from a variety of internal departments, NHS England, higher education institutions and external training providers, you will play a key role in supporting workforce development initiatives and ensuring the successful delivery of educational programmes. Your contribution will help both Trusts achieve their strategic objectives while promoting a culture of learning, development and continuous improvement.

The Business Administration Manager is a key role within the Learning and Development Department, responsible for the day-to-day management and development of the administrative function, ensuring the delivery of a high-quality, efficient and customer-focused service to all internal and external stakeholders across both Trusts.

The post covers a broad range of business and administrative activities, including, but not limited to:

• Line management of the administrative team
• SBS (finance) processes
• Trainee doctor relocation expenses
• Management and coordination of specific projects and responsibilities, including the Skills for Health Quality Mark, non-clinical apprenticeships, Datix reporting, ALERT group, Fire Warden and Information Governance.

The postholder will be expected to work autonomously, demonstrating initiative and sound judgement to ensure that daily operational activities, competing priorities and ongoing workloads are effectively managed and delivered within agreed timescales. The role will require flexibility to support service delivery across both organisations, including cross-site working and the coordination of administrative cover where required.

The post requires an individual with strong leadership and organisational skills, a calm and professional manner, and excellent administrative, communication and interpersonal skills. Working in conjunction with the Head of Business Management (Education), the postholder will support the delivery of departmental initiatives, projects and programmes of work to ensure the achievement of strategic and operational objectives. A key aspect of the role will be to maintain effective governance arrangements, support the monitoring of key performance indicators and drive improvements in the efficiency, consistency and quality of administrative services.

Skills and Knowledge:

• Strong general management skills in communication, team working and negotiation
• Ability to multi-task, managing own workload and that of others, often with conflicting pressures, without supervision and within specified timescales
• Think and plan strategically, tactically and creatively, and to prioritise significant workloads in the face of competing demands
• Ability to problem solve independently within broad guidelines
• Advanced knowledge of Microsoft Office software applications (Word, Excel, PowerPoint, Outlook etc.)
• Excellent administrative skills, including ability to construct clear, grammatically correct letters and reports, at high standard of presentation
• Highly developed organisational skills with exceptional attention to detail
• Ability to adapt to change and to develop services and systems to meet changing needs
• Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/written communication skills
• Ability to pull together comprehensive draft reports, data and letters
• Negotiating, networking and persuasive skills
• Excellent time management skills with the ability to re-prioritise
• Project management skills

Qualifications:

• Educated to Masters level or equivalent experience
• Management qualifications
• Evidence of continuing professional development

Experience:

• Operational support/administration function management experience
• Line/Performance Management Experience
• Demonstrable success in delivering change and improved performance in accordance with strategic priorities and objectives
• Experience of dealing with complex queries