At a Glance
- Tasks: Manage complex care for vulnerable clients and ensure high-quality service delivery.
- Company: Join Central London Community Healthcare, a leading community healthcare provider.
- Benefits: Competitive pay, flexible working, and a supportive environment for personal growth.
- Other info: Be part of a compassionate team that values inclusion and empowerment.
- Why this job: Make a real difference in people's lives while developing your career in healthcare.
- Qualifications: Degree-level education and experience in healthcare or project management required.
The predicted salary is between 37035 - 45265 £ per year.
The Complex Care managers operate as clinical case managers to ensure individual patients commissioned services meet their needs, are safe and deliver value for money. Through the understanding of complex care policies, regulations, and best practices, maintain a high quality service. These roles are vital in the delivery and management of placements and support to our most vulnerable clients. The team look after all clients including Adults with complex Mental Health, complex Children and Young People, Adults with Learning Disabilities and Autistic Adults.
Main duties of the job:
- To review placements and packages of care funded by the ICB as required prioritising high risk and high cost placements;
- Manage and financially contribute to S117 and Joint Funding Panels/decisions with the Local Authorities using locally agreed criteria;
- Support the management and reviews of mental health rehab hospital placements and discharges for Complex CYP requiring additional support above local provision;
- Discharge- support placement flow attending DTOC, MADE events, LAEP and escalations as required;
- Undertake brokerage on behalf of LBHF if required;
- Manage quality issues in regard to placements, safeguarding, provider concerns and liaising with CQC;
- Undertake dispute resolution and where required commission legal support related to DoLs/S117/MHA - i.e. judicial review, court of protection and responsible commissioner disputes;
- Maintain accurate case records and financial records on Caretrack systems.
Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trust's values of Accountability, Inclusion, Compassion, and Empowerment.
Person Specification
Education/Qualification
- Essential: Educated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist area.
- Post-graduate degree in Management Studies or equivalent (Desirable).
- Member of relevant professional body (Desirable).
Experience
- Essential: Significant experience of successfully operating in a politically sensitive environment.
- Evidence of continued professional development.
- Demonstrated experience of coordinating projects in complex and challenging environments.
- Experience of managing risks and reporting.
- Experience of drafting briefing papers and correspondence at SMT level.
- Experience of monitoring budgets and business planning processes.
- Understanding of the public sector.
- Demonstrated experience in a Healthcare environment.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applicants must have current UK professional registration.
Bank LD Complex Care Delivery Manager in London employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
StudySmarter Expert Advice🤫
We think this is how you could land Bank LD Complex Care Delivery Manager in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like National Health Service.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at National Health Service.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like National Health Service, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Bank LD Complex Care Delivery Manager in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at National Health Service.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at National Health Service.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to National Health Service. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at National Health Service. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at National Health Service
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research National Health Service’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
