Overview
In this Band 3 Supervisor role, you support the Outpatients team and assist the team leader with day-to-day staff management. You’ll help develop training and onboarding to keep the department running smoothly. The position requires clear communication, teamwork, and the ability to handle a varied workload in a fast-paced environment. You’ll work closely with cross-functional colleagues to ensure efficient outpatient operations and service quality, contributing to the Trust’s inclusive culture and patient-focused care.
Pay / Benefits
- Permanent contract
- Flexible working
- Band 3 level salary (25,760–27,476)
- Full-time role
- NHS Foundation Trust environment
- Diversity and inclusion focus
Responsibilities
- Provide daily support to the team leader
- Assist colleagues during high workload periods
- Exercise initiative in handling enquiries
- Support induction of new staff and new working practices
- Input data using Trust IT systems
- Create documents/spreadsheets/reports using IT tools
- Handle telephone enquiries
- Monitor shared inboxes and PBWLs
- Manage and prioritise own workload under pressure
Key requirements
- Experience of dealing with the public / customer service
- Proficiency with Microsoft Office (Word, Excel, Outlook) and IT systems
- Knowledge of Outpatients and partial booking; trained on Oceano and Optims
- HR procedures knowledge including Allocate, annual leave & sickness management (desirable)
- Teamworking, effective communication, equality and diversity awareness
- Ability to travel to multiple sites (important)
- Conscientiousness, reliability, motivation and commitment
- Ability to work under pressure (desirable)
- Excellent interpersonal and communication skills
- Team player
- Reliable and motivated
- Microsoft Office suite (Word, Excel, Outlook)
- IT systems usage
- Oceano
Band 3 Clinic Supervisor - Outpatients in London employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
