Assistant Practice Manager - IT & Data in London

We are seeking a proactive, organised, and technically capable Assistant Practice Manager (IT & Data) to oversee the day-to-day running, maintenance, and development of our practice IT systems and digital services. Working within a busy GP practice supporting approximately 56 staff across 24 consultation rooms and associated office spaces, the successful candidate will provide IT support, manage clinical systems, maintain equipment and user access, and ensure our digital systems remain secure, reliable, and effective.

The role will include responsibility for EMIS Web and associated clinical applications, data quality and reporting, and the practice's information governance requirements. The post holder will also act as the practice's designated Information Governance lead, coordinating relevant policies, audits, and the annual Data Security and Protection Toolkit.

Working closely with the Practice Business Manager and wider management team, the Assistant Practice Manager (IT & Data) will identify opportunities to improve efficiency, support staff, and implement digital solutions that enhance working practices and patient care.

Main duties of the job:

• Manage user access, IT equipment, software licences, procurement, and asset records.
• Provide first-line IT support and liaise with external IT providers and software suppliers to resolve technical issues.
• Maintain and develop EMIS Web, Ardens, AccuRx, and other practice systems, including templates, protocols, and workflows.
• Develop and maintain searches and reports to support QOF, data quality, clinical audits, contractual requirements, and practice performance.
• Coordinate the practice's Information Governance requirements, including the Data Security and Protection Toolkit, policies, audits, and staff awareness.
• Maintain appropriate system access controls, data-sharing arrangements, and information security procedures, escalating risks and breaches appropriately.
• Maintain the practice website, social media, GP TeamNet, and other digital communication platforms.
• Provide guidance and training to staff on IT systems and digital processes.
• Work closely with the Practice Business Manager and wider management team to identify IT priorities, resolve operational issues, and recommend improvements.
• Support the introduction of new technology and processes to improve efficiency, security, and patient care.

About us: We are a large, forward-thinking practice with more than 17,000 patients, based in a purpose-built building in the centre of Chorley. Our multidisciplinary team includes 6 GP Partners, 5 Salaried GPs, 4 Advanced Nurse Practitioners, and a wider team of clinical and administrative professionals. We are also a training practice, supporting junior doctors and ongoing staff development. The practice has a well-established management team led by a Practice Business Manager, with a strong focus on innovation, continuous improvement, and delivering high-quality patient care.

Person Specification:

• Experience:
• Essential: Experience in an IT support, systems administration, or similar technical role.
• Good working knowledge of Windows, user access management, and IT troubleshooting.
• Experience supporting staff with hardware, software, and system issues.
• Strong organisational, analytical, and problem-solving skills.
• Good understanding of information governance, confidentiality, data protection, and information security.
• Ability to manage competing priorities, work independently, and maintain accurate records.
• Strong communication skills and the ability to train and support colleagues with varying levels of IT knowledge.
• Ability to work collaboratively with the management team, staff, and external providers.
• A proactive approach to identifying improvements and implementing practical solutions.
• Desirable: Experience working in a GP practice, NHS, or healthcare environment.
• Experience using EMIS Web, Ardens, AccuRx, or similar clinical systems.
• Knowledge of QOF, clinical searches, coding, data quality, and reporting.
• Experience with the Data Security and Protection Toolkit or Information Governance.
• Experience managing IT suppliers, software licences, and equipment.
• Relevant IT qualifications or professional certifications.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.