At a Glance
- Tasks: Support the Practice Manager in managing day-to-day operations and ensuring high-quality patient care.
- Company: Join Rutland House Surgery, a friendly and patient-focused GP practice.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Dynamic role with excellent career progression in a collaborative healthcare setting.
- Why this job: Make a real difference in healthcare while developing your management skills.
- Qualifications: Minimum two years' experience in GP practice management and strong leadership skills.
The predicted salary is between 29700 - 36300 £ per year.
Rutland House Surgery is seeking a dedicated and experienced Assistant Practice Manager to join our friendly, supportive, and forward-thinking team. We are looking for an organised, motivated, and proactive individual with a strong background in healthcare management and previous experience working within a GP practice setting. Candidates must have a minimum of two years' experience in a similar Assistant Practice Manager role and demonstrate excellent leadership, organisational, and communication skills.
This is an exciting opportunity to contribute to the effective management and continued development of a busy and patient-focused practice, working closely with the Practice Manager and clinical team to ensure the delivery of high-quality healthcare services.
As our Assistant Practice Manager, you will support the Practice Manager in the day-to-day operational management of both branches, helping to ensure the smooth running of services and the highest standards of care for our patients. This is a varied and rewarding role that combines operational management, staff leadership, administrative oversight, and patient-focused service delivery. You will work closely with clinical and administrative teams across both sites to support the efficient and effective delivery of healthcare services and contribute to the ongoing development of the practice.
Key Responsibilities:
- Support the management and supervision of clinical and non-clinical staff across both practice sites.
- Oversee administrative systems, operational procedures, and patient services to ensure the effective running of the practice.
- Assist with staff rotas, recruitment, induction, training, appraisals, and HR processes.
- Develop, review, and update practice policies, procedures, and operational protocols.
- Work closely with patients, staff, PCN colleagues, and external healthcare organisations to support service delivery.
- Assist the Practice Manager in ensuring compliance with CQC standards, NHS contractual requirements, information governance, and practice policies.
- Support quality improvement initiatives, audits, and performance monitoring across both branches.
- Maintain and improve administrative processes to enhance efficiency and patient experience.
- Demonstrate strong administrative and IT skills, including proficiency in EMIS Web, Accurx, Agilio TeamNet, Microsoft Office, and NHS digital systems.
- Communicate effectively with patients, colleagues, and external stakeholders, maintaining professionalism at all times.
- Act as a proactive, flexible, and supportive member of the management team, contributing to the ongoing development and success of Rutland House Surgery.
The successful candidate will be organised, motivated, adaptable, and committed to delivering high-quality healthcare services and an excellent patient experience across both practice locations.
Qualifications:
- Essential: GCSE Grades C or above in English and Maths; Ability to speak and communicate clearly and proficiently in English.
- Desirable: Qualifications relating to (healthcare) management.
Experience:
- Essential: GP Surgery Management Experience (minimum 2 years); GP Surgery Administrative Experience; Proficient in ICT; Proficient in use of EMISWeb or SystmOne; Experience in supervising and appraising staff; Financial management; Human resource management.
- Desirable: Knowledge of NHS management and primary care structure; Experience in writing and reviewing healthcare policies in primary care.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Assistant Practice Manager in London employer: National health service
The London Ambulance Service NHS Trust is an exceptional employer, offering a dynamic work environment that prioritises patient safety and service improvement. With a strong commitment to employee development, including leadership training and apprenticeship programmes, staff are empowered to grow their skills while contributing to the health of London. The Trust's inclusive culture and focus on quality management ensure that employees feel valued and supported in their vital roles.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Practice Manager in London
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We think you need these skills to ace Assistant Practice Manager in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at National health service.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at National health service.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to National health service. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at National health service. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at National health service
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research National health service’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
