Advisor Services Administrator in London

The Reception teams across Groves Health are the lynchpin of our business and support the Group to provide a first class service to our patients and the wider community.Main duties of the jobThe role:- This is a varied role which will give you the opportunity to have exposure to different parts of Reception/Administration on a rotating basis within a busy GP surgery. Booking telephone appointments with patientsManaging the incoming email inbox and patient requestsResponding to patient queries via the Practice website dashboardGreeting patients when they arrive in the Practice and dealing with queriesCalling patients on behalf of GP's to book appointments and relay informationManaging incoming mail and distributing/scanning accordinglyOn occasion opening and closing the PracticeWorking with outside agencies such as Pharmacies and Care homes for patient careRegistering new patientsUsing Practice software such as EMIS, Docman (training provided) and Office productsAbout usGroves Health are a successful and trusted provider of NHS services across England. We have grown rapidly in the last five years from a single practice in New Malden to a team of over 100 people dedicated to giving patients the very best of care across our four sites in New Malden, Richmond, Wimbledon and Hinchley Wood.Groves Health continues to see steady growth in the services we provide, and we currently have an opportunity for a Patient Services Advisor to join our team in Groves New Malden, New Malden KT3 3TX.Full-time, Part-time Reference numberA2885-26-0011Job locationsThe Groves Medical Centre171 Clarence AvenueNew MaldenLondonKT3 3TXUnited KingdomJob descriptionJob responsibilitiesGroves Health is a successful and trusted provider of NHS services across England. Over the past five years, we have grown from a single practice in New Malden to a team of more than 100 people, providing high-quality care to patients and communities across our four sites in New Malden, Richmond, Wimbledon and Hinchley Wood.As Groves Health continues to grow and expand the services we provide, we are looking for an enthusiastic and reliable Receptionist & Administrator to join our team at Groves New Malden.Previous experience in a GP practice, healthcare or administrative setting would be beneficial, but we are also keen to hear from candidates with transferable skills and a strong commitment to providing excellent customer service.Our Reception teams play a vital role in the day-to-day running of our practices. As one of the first points of contact for patients, you will help ensure that patients receive a friendly, professional and efficient service.This is a varied role, providing the opportunity to develop your knowledge and experience across different areas of reception and administration within a busy GP surgery.Key responsibilitiesYour duties will include, but are not limited to:Booking and managing telephone appointments for patients.Responding to patient queries through the practice website and online services.Receiving, sorting, scanning and distributing incoming post and correspondence.Liaising with external organisations, including pharmacies, care homes and other healthcare services, where appropriate to support patient care.Using practice and administrative systems, including EMIS, Docman and Microsoft Office. Full training will be provided where required.Supporting colleagues with general administrative duties and contributing to the smooth running of the practice.Has a strong commitment to providing excellent patient service.Has good attention to detail and is confident using computer systems.This is an excellent opportunity to join a growing organisation where you will be part of a supportive team and have the opportunity to develop your skills and experience within primary care.If you are enthusiastic, organised and passionate about providing a high-quality service to patients, we would love to hear from you. Job responsibilitiesGroves Health is a successful and trusted provider of NHS services across England. Over the past five years, we have grown from a single practice in New Malden to a team of more than 100 people, providing high-quality care to patients and communities across our four sites in New Malden, Richmond, Wimbledon and Hinchley Wood.As Groves Health continues to grow and expand the services we provide, we are looking for an enthusiastic and reliable Receptionist & Administrator to join our team at Groves New Malden.Previous experience in a GP practice, healthcare or administrative setting would be beneficial, but we are also keen to hear from candidates with transferable skills and a strong commitment to providing excellent customer service.Our Reception teams play a vital role in the day-to-day running of our practices. As one of the first points of contact for patients, you will help ensure that patients receive a friendly, professional and efficient service.This is a varied role, providing the opportunity to develop your knowledge and experience across different areas of reception and administration within a busy GP surgery.Key responsibilitiesYour duties will include, but are not limited to:Booking and managing telephone appointments for patients.Responding to patient queries through the practice website and online services.Receiving, sorting, scanning and distributing incoming post and correspondence.Liaising with external organisations, including pharmacies, care homes and other healthcare services, where appropriate to support patient care.Using practice and administrative systems, including EMIS, Docman and Microsoft Office. Full training will be provided where required.Supporting colleagues with general administrative duties and contributing to the smooth running of the practice.Has a strong commitment to providing excellent patient service.Has good attention to detail and is confident using computer systems.This is an excellent opportunity to join a growing organisation where you will be part of a supportive team and have the opportunity to develop your skills and experience within primary care.If you are enthusiastic, organised and passionate about providing a high-quality service to patients, we would love to hear from you.EssentialThe candidate we are looking for:-Confident and personable individual with the skill set to liaise with a diverse range of patients and colleagues,Good written and verbal skills,Ability to work as part of a team,Ability to work within a busy environment with varying business need,Skilled in workload management,Excellent customer service skills with the patience to listen and find resolution andConscientious of the work we do and the community we serve EssentialThe candidate we are looking for:-Confident and personable individual with the skill set to liaise with a diverse range of patients and colleagues,Good written and verbal skills,Ability to work as part of a team,Ability to work within a busy environment with varying business need,Skilled in workload management,Excellent customer service skills with the patience to listen and find resolution andConscientious of the work we do and the community we serveDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameThe Groves Medical GroupAddressThe Groves Medical Centre171 Clarence AvenueNew MaldenLondonKT3 3TXUnited KingdomEmployer's websiteEmployer detailsEmployer nameThe Groves Medical GroupAddressThe Groves Medical Centre171 Clarence AvenueNew MaldenLondonKT3 3TXUnited KingdomEmployer's website