At a Glance
- Tasks: Help patients navigate healthcare services and manage appointment systems.
- Company: Join a friendly team at Whetstone Medical Centre, dedicated to patient care.
- Benefits: Competitive pay, NHS pension, and a supportive work environment.
- Other info: Flexible shifts with opportunities for personal growth in healthcare.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication, IT skills, and a passion for helping others.
The predicted salary is between 23832 - 29128 £ per year.
Whetstone Medical Centre is looking for a care coordinator / receptionist to join the practice. The successful candidate will help navigate patients to the most suitable health care professional.
Main duties of the job:
- Maintaining and monitoring the practice appointment system.
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
- Signpost patients to the correct service.
- Initiating contact with and responding to requests from patients, team members and external agencies.
- Photocopy documentation as required.
- Input data into the patients healthcare records as necessary.
- Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team.
- Manage all queries as necessary in an efficient manner.
- Maintain a clean, tidy, effective working area at all times.
- Monitor and maintain the reception area and notice boards.
- Support all clinical staff with general tasks as requested.
Person Specification
Experience Essential:
- Excellent communication skills.
- Clear & polite telephone manner.
- Strong IT skills and proficient in the use of MS Office and Outlook.
- Effective time management.
- Ability to work as a team member and on their own.
- Good interpersonal skills.
- Problem solving & analytical skills.
- Ability to follow policy and procedure.
- Polite and confident.
- Flexible and cooperative.
- Motivated forward thinker.
- High levels of integrity and loyalty.
- Sensitive and empathetic in distressing situations.
- Ability to work under pressure.
- Flexibility to work outside of core office hours as practice is open from 8am to 6.30pm, Monday to Friday. The 35 hours will be split over the week in shifts (early & late) during these times.
Desirable:
- Experience of working in primary care or working in a GP practice.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Care Co-ordinator in Liverpool employer: National health service
The London Ambulance Service NHS Trust is an exceptional employer, offering a dynamic work environment that prioritises patient safety and service improvement. With a strong commitment to employee development, including leadership training and apprenticeship programmes, staff are empowered to grow their skills while contributing to the health of London. The Trust's inclusive culture and focus on quality management ensure that employees feel valued and supported in their vital roles.
StudySmarter Expert Advice🤫
We think this is how you could land Care Co-ordinator in Liverpool
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like National health service.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at National health service.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like National health service, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Care Co-ordinator in Liverpool
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at National health service.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at National health service.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to National health service. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at National health service. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at National health service
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research National health service’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
