At a Glance
- Tasks: Provide reception and admin services to patients and medical professionals.
- Company: Join a dedicated team at Station View Health Centre.
- Benefits: Flexible working hours and a supportive environment.
- Other info: Full training provided; excellent career growth opportunities.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: GCSEs in English and Maths; customer service experience preferred.
The predicted salary is between 23382 - 28578 £ per year.
Successful applicants will provide reception and admin services to the patients and medical professionals, working alongside an outstanding team who are constantly striving to provide an excellent primary care service. This opportunity is open to full-time hours; however, flexibility is essential. The role(s) will be offered on a weekly rota basis covering the core hours of 7:45 am to 6:30 pm.
Main duties of the job:
- Management of Appointment System
- Ensuring total familiarity with the appointment system including regular and incidental variations.
- Booking appointments, single point of access requests and recalls; ensuring sufficient information is recorded to retrieve medical records.
- Monitoring the effectiveness of the system and reporting any problems or variations required.
- Filtering incoming online AccuRx requests.
- Completing GP responses from the triaging GP.
- Completing AccuRx online administration requests.
- Other administration duties as appropriate for the role.
We are recruiting for 2 Patient Services Advisors/administrators, to provide a friendly, confidential, and professional service to our patients. We are looking for a highly motivated, energetic, and enthusiastic team member with excellent communication skills. Your ability to be proactive and experience of working in a customer care and administrative environment will deliver constantly improving levels of service.
As a Patient Services Advisor, when dealing with the public, you must be compassionate and discreet; with initiative to work effectively alone and efficiently as part of a team in a very busy, pressurized environment. You must have excellent IT skills and be a competent user of Word. Importantly, excellent communication and telephone skills coupled with previous reception and administrative skills and experience are essential along with an ability to prioritise and multitask. Experience of working with EMIS our GP clinical system is desirable, however full training will be provided to the ideal candidates.
Primary Care, within which General Practice sits, is evolving all the time and you must be able to demonstrate a commitment to cover all the multi-facet roles undertaken within a dedicated team.
Person Specification:
Qualifications:
- Essential: GCSE grade A to C equivalent in both English & maths.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Patient services advisor in Leicester employer: National health service
At Station View Health Centre, we pride ourselves on being an excellent employer, offering a supportive and dynamic work environment for our Patient Services Advisors. Our team is dedicated to providing exceptional primary care services, and we foster a culture of compassion, professionalism, and continuous improvement. With flexible working hours and opportunities for personal and professional growth, we ensure that our employees feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Patient services advisor in Leicester
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like National health service.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at National health service.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like National health service, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Patient services advisor in Leicester
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at National health service.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at National health service.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to National health service. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at National health service. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at National health service
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research National health service’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
