At a Glance
- Tasks: Lead the PALS team to enhance patient experience and resolve concerns effectively.
- Company: Join Leeds Teaching Hospitals NHS Trust, dedicated to high-quality patient care.
- Benefits: Competitive salary, career development, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth and collaboration across the NHS.
- Why this job: Make a real difference in patients' lives while developing your leadership skills.
- Qualifications: Strong communication, empathy, and IT skills required; resilience is key.
The predicted salary is between 49387 - 56515 £ per year.
The PALS service is seeking a highly motivated individual, with strong management and leadership skills to lead the team, and oversee the operational delivery of the service across the organisation. The post holder will ensure that the service responds effectively to the needs and concerns of patients, families, carers and members of the public; supports the early resolution of concerns; drives improvements in patient experience and service delivery; and ensures that the patient voice informs quality improvement initiatives.
The post holder will manage and provide effective leadership to the PALS team, acting as the Trust’s principal source of expert practical and theoretical advice on PALS processes. They will work closely with Clinical Service Unit (CSU) teams to promote organisational learning from PALS feedback and will support the Lead Nurse in delivering the Trust’s strategic improvement initiatives. The role also involves establishing and maintaining effective relationships with a wide range of internal and external stakeholders, including other NHS providers and the Parliamentary and Health Service Ombudsman (PHSO).
The post holder will provide specialist support to CSUs and senior management teams on PALS-related matters, Trust strategy and service improvement, helping to optimise performance across the organisation. They will analyse complex performance data and produce assurance reports, clearly identifying areas where performance does not meet the required standard and demonstrating that appropriate mitigating actions and improvement plans are in place.
You must have well-developed communication skills, be empathetic, objective, and able to work within established systems and processes, as well as demonstrating flexibility to changing NHS and departmental requirements. The successful candidate will be confident with the use of multiple IT systems, and be able to manage change and deliver service improvement initiatives. You will need to work well under challenging conditions. Emotional robustness, maturity and resilience are essential due to the demanding and often upsetting work that the role is exposed to.
The PALS team sits within the wider Patient Experience Team and is part of the Chief Nurse Clinical Specialty Unit. The team consists of a Deputy PALS Manager, Service Co-ordinator and PALS Officers, and report directly to a Lead Nurse and Head of Patient Experience. This opportunity will enable you to develop your leadership and management skills whilst also raising the profile of the PALS team and supporting service improvements through shared partnerships and collaborative working. The team is well established and is dedicated to ensuring that anyone using the service has a positive experience.
To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route.
Patient Advice & Liason Service Manager (PALS) in Leeds employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Advice & Liason Service Manager (PALS) in Leeds
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like National Health Service.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at National Health Service.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like National Health Service, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Patient Advice & Liason Service Manager (PALS) in Leeds
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at National Health Service.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at National Health Service.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to National Health Service. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at National Health Service. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at National Health Service
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research National Health Service’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
