IT Service Asset & Configuration Lead in Leeds

Job summaryWe are currently seeking an IT Service Asset & Configuration Lead to join the Tech IT Service Management team.The IT Service Asset & Configuration Lead ensures that accurate configuration data is available to support key IT Service Management (ITSM) processes including Change, Incident, Problem and Release Management. Acting as the organisational subject matter expert, they will drive adoption of Service Asset & Configuration Management (SACM) standards across internal teams and suppliers, improving service reliability, risk management and decision-making capability.Main duties of the jobDesign, implement and manage the ServiceNow Configuration Management Database (CMDB) using automated discovery and manual service mapping techniques.Develop and maintain SACM policies, standards and processes, ensuring alignment with ITIL best practice.Ensure completeness, accuracy and integrity of configuration and asset data within the CMDB.Conduct regular audits, verification and reporting of Configuration Items (CIs) to maintain data quality.Support ITSM processes by enabling impact analysis, incident resolution, problem management and release planning through accurate CMDB data.Identify gaps in configuration data and implement corrective actions.Engage and influence stakeholders to drive adoption of SACM practices and standards.Ensure appropriate governance, controls and compliance with SACM policies.The Service Asset & Configuration Lead operates with a high degree of autonomy as the organisation's expert in SACM. The role is pivotal in establishing a robust CMDB capability that underpins effective IT Service Management.This list is not exhaustive.About usWe pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.Please visit our careers site for more information https://gov.uk/ukhsa/careersDetailsDate posted01 September 2026Pay schemeOtherSalary 56,185 to 70,566 a year Per annum, pro rata ContractPermanentWorking pattern Full-time, Part-time, Job share, Flexible working Reference number919-SH-62187473-EXTJob locationsHybrid working based at any core HQBirmingham, Leeds, Liverpool, London Canary WharfE14 4PUUnited KingdomJob descriptionJob responsibilitiesCMDB Design and DeliveryDesign and deliver a scalable CMDB aligned to business and technical requirementsDefine scope, depth and structure of configuration data and relationshipsImplement ServiceNow CMDB using discovery tools and service mappingEstablish phased implementation and continuous improvement roadmapSACM Governance and Process ManagementDefine, implement and maintain SACM policies, standards and proceduresEnsure alignment with ITIL Service Transition and Service Operation practicesDrive adherence to agreed processes across internal teams and suppliersEstablish and monitor internal controls for configuration governanceData Quality and Assurance Plan and execute population of asset register and CMDB Perform regular audits, validation and reconciliation of CIs Identify and rectify inaccuracies, duplication or missing configuration data Define and monitor data quality metrics and reportingLifecycle ManagementEnsure all Configuration Items are tracked throughout their lifecycleWork with lifecycle and service owners to maintain CI status (hardware, software, applications)Ensure new and changed assets are accurately recorded during release and change activitiesITSM IntegrationEnable Change Management with accurate impact and risk assessmentSupport Incident Management with targeted CI-based communication and resolutionFacilitate Problem Management through linkage of known errors to CIsSupport Release Management by ensuring correct CI creation and updatesStakeholder Management and LeadershipEngage with technical teams, suppliers and stakeholders to promote CMDB valueInfluence adoption of SACM practices and standardsProvide expert advice and guidance on configuration managementAct as escalation point for SACM-related issues and non-complianceContinuous ImprovementIdentify opportunities to improve SACM capability and maturityLead initiatives to enhance CMDB accuracy, automation and usabilitySupport wider IT service transformation and Service Integration and Management (SIAM) environments where applicableThe above is only an outline of the tasks, responsibilities and outcomes required of the role. You will carry out any other duties as may reasonably be required by your line manager.The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the organisation.Essential CriteriaITIL qualification or substantial experience in IT Service Management with a focus on SACMExperience working with ServiceNow CMDB and associated data models (e.g. CSDM) or ability to quickly develop expertiseStrong technical understanding of systems, infrastructure, applications and service relationshipsProven stakeholder engagement and influencing skills across a diverse environmentStrong ownership mindset with proactive problem-solving and delivery focusDesirable CriteriaExperience working in SIAM or multi-supplier environmentsExperience with service mapping and dependency modellingExperience defining and managing CMDB data quality standardsKnowledge of related ITIL processes (Change, Incident, Problem Management)Experience supporting service transformation or continuous improvement initiativesSelection Process DetailsThis vacancy is using Success Profiles Success Profiles - GOV.UKand will assess your Behaviours, Experience and Technical Skills.Stage 1: Application & SiftAt sift stage you will be assessed against the 5 Essential Criteria listed in this job advert. You will be required to complete:An Application Form (Employer/Activity history section on the application)A 1000 word Supporting Statement - do not exceed 1000 words as we will not consider any words over and above this numberThis should outline how you consider your skills, experience and knowledge provide evidence of your suitability for the role, with reference to the 5 Essential Criteria listed in this advert.You will receive a joint score for your application form and statement. The application form is the kind of information you would put into your CV please note you will not be able to upload or email us your CV. Please complete the application form in as much detail as possible.LonglistingIn the event of a large number of applications, we may longlist into 3 piles of:Meets all Essential CriteriaMeets some Essential CriteriaMeets no Essential CriteriaOnly 'Meets all Essential Criteria' will progress to Shortlisting.ShortlistingIn the event of a large number of applications, we may conduct an initial sift on the following Essential Criteria:ITIL qualification or substantial experience in IT Service Management with a focus on SACM Desirable criteria may be used in the event of a large number of applications/successful candidates.If you are successful at this stage, you will progress to interview and assessment.Feedback will not be provided at this stage.Stage 2: InterviewYou will be invited to a single face-to-face interview at our core HQ in London Canary Wharf, 10 South Colonnade, London E14 4PU.Interview date(s) to be confirmed.Behaviours and Technical Skills will be tested at interview.The Behaviours being tested at interview stage will be:Managing a Quality Service - Lead BehaviourDelivering at PaceMaking Effective DecisionsYou will be asked to prepare a 10-minute presentation based on the following to assess your Technical Skills:Describe a time where you engaged and influenced stakeholders to understand and realise the value of configuration management or CMDB capabilities? What approach did you take and what was the outcome?Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Eligibility CriteriaOpen to all external applicants (anyone) from outside the Civil Service (including internal applicants).Salary InformationCivil Service: Grade 7Grade 7 Inner: 60,494 - 70,566Grade 7 Outer: 58,340 - 68,574Grade 7 National: 56,185 - 66,581Per annum, pro-rataPlease be aware that the salary is based on the office location.If you are successful at interview, and are moving from another government department, NHS, or Local Authority, the relevant starting salary principles for level transfers or promotions will apply. Otherwise, roles are offered at the pay scale minimum for the grade, but in exceptional circumstances there may be flexibility if you are able to demonstrate you are already in receipt of an existing, higher salary. Pay increases are through the relevant annual pay award for the role and terms.LocationThis role is being offered as hybrid working based at any of our core HQs in Birmingham, Leeds, Liverpool, London Canary Wharf.We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month) working at one of UKHSA's core HQs (Birmingham, Leeds, Liverpool, and London).Our core HQ offices are modern and newly refurbished with excellent city centre transport links and benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC).Security Clearance Level RequirementSuccessful candidates must pass a basic disclosure and barring security check before they can be appointed.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Personnel Security Standard. Job description Job responsibilitiesCMDB Design and DeliveryDesign and deliver a scalable CMDB aligned to business and technical requirementsDefine scope, depth and structure of configuration data and relationshipsImplement ServiceNow CMDB using discovery tools and service mappingEstablish phased implementation and continuous improvement roadmapSACM Governance and Process ManagementDefine, implement and maintain SACM policies, standards and proceduresEnsure alignment with ITIL Service Transition and Service Operation practicesDrive adherence to agreed processes across internal teams and suppliersEstablish and monitor internal controls for configuration governanceData Quality and Assurance Plan and execute population of asset register and CMDB Perform regular audits, validation and reconciliation of CIs Identify and rectify inaccuracies, duplication or missing configuration data Define and monitor data quality metrics and reportingLifecycle ManagementEnsure all Configuration Items are tracked throughout their lifecycleWork with lifecycle and service owners to maintain CI status (hardware, software, applications)Ensure new and changed assets are accurately recorded during release and change activitiesITSM IntegrationEnable Change Management with accurate impact and risk assessmentSupport Incident Management with targeted CI-based communication and resolutionFacilitate Problem Management through linkage of known errors to CIsSupport Release Management by ensuring correct CI creation and updatesStakeholder Management and LeadershipEngage with technical teams, suppliers and stakeholders to promote CMDB valueInfluence adoption of SACM practices and standardsProvide expert advice and guidance on configuration managementAct as escalation point for SACM-related issues and non-complianceContinuous ImprovementIdentify opportunities to improve SACM capability and maturityLead initiatives to enhance CMDB accuracy, automation and usabilitySupport wider IT service transformation and Service Integration and Management (SIAM) environments where applicableThe above is only an outline of the tasks, responsibilities and outcomes required of the role. You will carry out any other duties as may reasonably be required by your line manager.The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the organisation.Essential CriteriaITIL qualification or substantial experience in IT Service Management with a focus on SACMExperience working with ServiceNow CMDB and associated data models (e.g. CSDM) or ability to quickly develop expertiseStrong technical understanding of systems, infrastructure, applications and service relationshipsProven stakeholder engagement and influencing skills across a diverse environmentStrong ownership mindset with proactive problem-solving and delivery focusDesirable CriteriaExperience working in SIAM or multi-supplier environmentsExperience with service mapping and dependency modellingExperience defining and managing CMDB data quality standardsKnowledge of related ITIL processes (Change, Incident, Problem Management)Experience supporting service transformation or continuous improvement initiativesSelection Process DetailsThis vacancy is using Success Profiles Success Profiles - GOV.UKand will assess your Behaviours, Experience and Technical Skills.Stage 1: Application & SiftAt sift stage you will be assessed against the 5 Essential Criteria listed in this job advert. You will be required to complete:An Application Form (Employer/Activity history section on the application)A 1000 word Supporting Statement - do not exceed 1000 words as we will not consider any words over and above this numberThis should outline how you consider your skills, experience and knowledge provide evidence of your suitability for the role, with reference to the 5 Essential Criteria listed in this advert.You will receive a joint score for your application form and statement. The application form is the kind of information you would put into your CV please note you will not be able to upload or email us your CV. Please complete the application form in as much detail as possible.LonglistingIn the event of a large number of applications, we may longlist into 3 piles of:Meets all Essential CriteriaMeets some Essential CriteriaMeets no Essential CriteriaOnly 'Meets all Essential Criteria' will progress to Shortlisting.ShortlistingIn the event of a large number of applications, we may conduct an initial sift on the following Essential Criteria:ITIL qualification or substantial experience in IT Service Management with a focus on SACM Desirable criteria may be used in the event of a large number of applications/successful candidates.If you are successful at this stage, you will progress to interview and assessment.Feedback will not be provided at this stage.Stage 2: InterviewYou will be invited to a single face-to-face interview at our core HQ in London Canary Wharf, 10 South Colonnade, London E14 4PU.Interview date(s) to be confirmed.Behaviours and Technical Skills will be tested at interview.The Behaviours being tested at interview stage will be:Managing a Quality Service - Lead BehaviourDelivering at PaceMaking Effective DecisionsYou will be asked to prepare a 10-minute presentation based on the following to assess your Technical Skills:Describe a time where you engaged and influenced stakeholders to understand and realise the value of configuration management or CMDB capabilities? What approach did you take and what was the outcome?Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Eligibility CriteriaOpen to all external applicants (anyone) from outside the Civil Service (including internal applicants).Salary InformationCivil Service: Grade 7Grade 7 Inner: 60,494 - 70,566Grade 7 Outer: 58,340 - 68,574Grade 7 National: 56,185 - 66,581Per annum, pro-rataPlease be aware that the salary is based on the office location.If you are successful at interview, and are moving from another government department, NHS, or Local Authority, the relevant starting salary principles for level transfers or promotions will apply. Otherwise, roles are offered at the pay scale minimum for the grade, but in exceptional circumstances there may be flexibility if you are able to demonstrate you are already in receipt of an existing, higher salary. Pay increases are through the relevant annual pay award for the role and terms.LocationThis role is being offered as hybrid working based at any of our core HQs in Birmingham, Leeds, Liverpool, London Canary Wharf.We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month) working at one of UKHSA's core HQs (Birmingham, Leeds, Liverpool, and London).Our core HQ offices are modern and newly refurbished with excellent city centre transport links and benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC).Security Clearance Level RequirementSuccessful candidates must pass a basic disclosure and barring security check before they can be appointed.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Basic Personnel Security Standard.Person Specification Application Form & Supporting Statement EssentialApplication Form & Supporting Statement Behaviours EssentialManaging a Quality Serivce - Lead BehaviourDelivering at PaceMaking Effective Decisions Technical Skills EssentialPresentation: Describe a time where you engaged and influenced stakeholders to understand and realise the value of configuration management or CMDB capabilities? What approach did you take and what was the outcome? Person Specification Application Form & Supporting Statement EssentialApplication Form & Supporting Statement Behaviours EssentialManaging a Quality Serivce - Lead BehaviourDelivering at PaceMaking Effective Decisions Technical Skills EssentialPresentation: Describe a time where you engaged and influenced stakeholders to understand and realise the value of configuration management or CMDB capabilities? What approach did you take and what was the outcome?Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer detailsEmployer nameUK Health Security AgencyAddressHybrid working based at any core HQBirmingham, Leeds, Liverpool, London Canary WharfE14 4PUUnited KingdomEmployer's websiteEmployer detailsEmployer nameUK Health Security AgencyAddressHybrid working based at any core HQBirmingham, Leeds, Liverpool, London Canary WharfE14 4PUUnited KingdomEmployer's website