Care Co-ordinator in Leeds

Job summaryGarforth Medical Practice is seeking to recruit two motivated and enthusiastic Care Co-ordinators to join our friendly and supportive team.The Care Co-ordinator is a key front-of-house role and the first point of contact for our patients. You will play an essential part in ensuring patients are directed to the most appropriate appointment and member of the clinical team, while also managing a wide range of patient enquiries.Previous experience in a GP practice is desirable but not essential, as full training will be provided. Experience with SystmOne would be an advantage.The hours we have available are: 31.5 hours P/WMonday 8am -5pmTuesday 8am -1pmWednesday 8am -5pmFriday 8am -6pm (6.30pm finish every other Friday)Main duties of the jobKey Responsibilities:Acting as the first point of contact for patients, both in person and by telephoneNavigating patients to the appropriate clinician or serviceManaging appointment bookings and patient queries efficiently and sensitivelySupporting the wider practice team to ensure a high standard of patient careAbout You:Friendly, motivated, and enthusiastic with excellent communication skillsAble to work well under pressure in a busy environmentOrganised, adaptable, and patient-focusedEssential Skills and Experience:Excellent communication skills, both written and verbalAbility to learn quickly and absorb new information effectivelyConfident and professional when dealing with patients both face to face and over the telephoneGood levels of numeracy and literacyStrong interpersonal skills with a patient-focused approachDesirable:Previous experience working in a GP practiceCustomer service experience, ideally within a healthcare or public-facing environmentAbout usGarforth Medical Practice is a forward-thinking and well-established GP Practice, providing care to a population of approximately 14,000 patients.Our clinical team consists of:5 GP Partners6 Salaried GPs1 Advanced Nurse Practitioner (ANP)1 Practice Matrons5 Practice Nurses3 Healthcare Assistants (HCAs)1 PhlebotomistThese roles are supported by a highly structured and experienced non-clinical team, working collaboratively to deliver safe, effective, and patient-centred care.DetailsDate posted30 September 2026Pay schemeOtherSalary
Depending on experience
ContractPermanentWorking pattern

Full-time,

Part-time

Reference numberA Job locationsChurch LaneGarforthLeedsLS25 1HBUnited KingdomElmwood SurgeryElmwood LaneBarwick In ElmetLEEDSLS15 4JXUnited KingdomJob descriptionJob responsibilitiesJob Summary:Receive, assist and direct patients in
accessing the appropriate service or healthcare professional in a courteous,
efficient and effective way.Provide
general assistance to the Practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephoneJob Responsibilities:Ensure
an effective and efficient reception service is provided to patients and
any other visitors to the PracticeDeal
with all general enquiries, explain procedures and make new and follow-up
appointments.Use
Care Navigation / Signposting when booking patient appointmentsUsing
your own judgment and communication skills ensure that patients with no
prior appointment but who need urgent consultation are seen in a logical
and non-disruptive manner.Explain
Practice arrangements and formal requirements to new patients and those
seeking temporary cover and ensure procedures are completed.Receive
and make telephone calls as required.
Divert calls and take messages, ensuring accuracy of detail and
prompt appropriate delivery.Enter
requests for home visits onto the clinical system, ensuring careful
recording of all relevant details and where necessary refer to Duty
Doctor.Enter
patient information on to the computer as required.o
Ensure
correspondence, reports, results etc are filed promptly and in the correct
records, ensuring that all recent correspondence is available when patients are
seen.Undertake
any other additional duties appropriate to the post as requested by the
Partners or the Practice Manager.Complete
electronic tasks from GPs, Management, Hospitals and outside agencies. Confidentiality:In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other
matters. They do so in confidence
and have the right to expect that staff will respect their privacy and act
appropriatelyIn
the performance of the duties outlined in this Job Description, the
post-holder may have access to confidential information relating to
patients and their carers, Practice staff and other healthcare
workers. They may also have access
to information relating to the Practice as a business organisation.
All such information from any source is to be regarded as strictly
confidentialInformation
relating to patients, carers, colleagues, other healthcare workers or the
business of the Practice may only be divulged to authorised persons in
accordance with the Practice policies and procedures relating to
confidentiality and the protection of personal and sensitive dataHealth & Safety:The post-holder will assist in
promoting and maintaining their own and others health, safety and security as
defined in the Practice Health & Safety Policy, to include:Using
personal security systems within the workplace according to Practice
guidelinesIdentifying
the risks involved in work activities and undertaking such activities in a
way that manages those risksMaking
effective use of training to update knowledge and skillsUsing
appropriate infection control procedures, maintaining work areas in a tidy
and safe way and free from hazardsReporting
potential risks identifiedEquality and Diversity:The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:Acting in a way
that recognizes the importance of peoples rights, interpreting them in a
way that is consistent with Practice procedures and policies, and current
legislationRespecting the
privacy, dignity, needs and beliefs of patients, carers and colleaguesBehaving in a
manner which is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings priorities and rights.Personal/Professional Development:The
post-holder will participate in any training programme implemented by the
Practice as part of this employment, such training to include:Participation in
an annual individual performance review, including taking responsibility
for maintaining a record of own personal and/or professional developmentTaking
responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar
workQuality:The
post-holder will strive to maintain quality within the Practice, and will:Alert other team
members to issues of quality and riskAssess own
performance and take accountability for own actions, either directly or
under supervisionContribute to the
effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the teams performanceWork effectively
with individuals in other agencies to meet patients needsEffectively
manage own time, workload and resourcesCommunication:The post-holder
should recognize the importance of effective communication within the team and
will strive to:Communicate
effectively with other team membersCommunicate
effectively with patients and carersRecognize
peoples needs for alternative methods of communication and respond
accordinglyContribution to the Implementation of Services:The
post-holder will:Apply Practice
policies, standards and guidanceDiscuss with
other members of the team how the policies, standards and guidelines will
affect own workParticipate in
audit where appropriate
Job description
Job responsibilitiesJob Summary:Receive, assist and direct patients in
accessing the appropriate service or healthcare professional in a courteous,
efficient and effective way.Provide
general assistance to the Practice team and project a positive and friendly
image to patients and other visitors, either in person or via the telephoneJob Responsibilities:Ensure
an effective and efficient reception service is provided to patients and
any other visitors to the PracticeDeal
with all general enquiries, explain procedures and make new and follow-up
appointments.Use
Care Navigation / Signposting when booking patient appointmentsUsing
your own judgment and communication skills ensure that patients with no
prior appointment but who need urgent consultation are seen in a logical
and non-disruptive manner.Explain
Practice arrangements and formal requirements to new patients and those
seeking temporary cover and ensure procedures are completed.Receive
and make telephone calls as required.
Divert calls and take messages, ensuring accuracy of detail and
prompt appropriate delivery.Enter
requests for home visits onto the clinical system, ensuring careful
recording of all relevant details and where necessary refer to Duty
Doctor.Enter
patient information on to the computer as required.o
Ensure
correspondence, reports, results etc are filed promptly and in the correct
records, ensuring that all recent correspondence is available when patients are
seen.Undertake
any other additional duties appropriate to the post as requested by the
Partners or the Practice Manager.Complete
electronic tasks from GPs, Management, Hospitals and outside agencies. Confidentiality:In
the course of seeking treatment, patients entrust us with, or allow us to
gather, sensitive information in relation to their health and other
matters. They do so in confidence
and have the right to expect that staff will respect their privacy and act
appropriatelyIn
the performance of the duties outlined in this Job Description, the
post-holder may have access to confidential information relating to
patients and their carers, Practice staff and other healthcare
workers. They may also have access
to information relating to the Practice as a business organisation.
All such information from any source is to be regarded as strictly
confidentialInformation
relating to patients, carers, colleagues, other healthcare workers or the
business of the Practice may only be divulged to authorised persons in
accordance with the Practice policies and procedures relating to
confidentiality and the protection of personal and sensitive dataHealth & Safety:The post-holder will assist in
promoting and maintaining their own and others health, safety and security as
defined in the Practice Health & Safety Policy, to include:Using
personal security systems within the workplace according to Practice
guidelinesIdentifying
the risks involved in work activities and undertaking such activities in a
way that manages those risksMaking
effective use of training to update knowledge and skillsUsing
appropriate infection control procedures, maintaining work areas in a tidy
and safe way and free from hazardsReporting
potential risks identifiedEquality and Diversity:The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:Acting in a way
that recognizes the importance of peoples rights, interpreting them in a
way that is consistent with Practice procedures and policies, and current
legislationRespecting the
privacy, dignity, needs and beliefs of patients, carers and colleaguesBehaving in a
manner which is welcoming to and of the individual, is non-judgmental and
respects their circumstances, feelings priorities and rights.Personal/Professional Development:The
post-holder will participate in any training programme implemented by the
Practice as part of this employment, such training to include:Participation in
an annual individual performance review, including taking responsibility
for maintaining a record of own personal and/or professional developmentTaking
responsibility for own development, learning and performance and
demonstrating skills and activities to others who are undertaking similar
workQuality:The
post-holder will strive to maintain quality within the Practice, and will:Alert other team
members to issues of quality and riskAssess own
performance and take accountability for own actions, either directly or
under supervisionContribute to the
effectiveness of the team by reflecting on own and team activities and
making suggestions on ways to improve and enhance the teams performanceWork effectively
with individuals in other agencies to meet patients needsEffectively
manage own time, workload and resourcesCommunication:The post-holder
should recognize the importance of effective communication within the team and
will strive to:Communicate
effectively with other team membersCommunicate
effectively with patients and carersRecognize
peoples needs for alternative methods of communication and respond
accordinglyContribution to the Implementation of Services:The
post-holder will:Apply Practice
policies, standards and guidanceDiscuss with
other members of the team how the policies, standards and guidelines will
affect own workParticipate in
audit where appropriatePerson Specification
Qualifications
EssentialGCSE grade A to C in English and Maths Good communication skillsComputer literate Honest, reliable and flexibleDesirableExperience of working in a GP Practice
Qualifications
EssentialGCSE grade A to C in English and Maths Good communication skillsComputer literate Honest, reliable and flexibleDesirableExperience of working in a GP Practice
Person Specification

Qualifications
EssentialGCSE grade A to C in English and Maths Good communication skillsComputer literate Honest, reliable and flexibleDesirableExperience of working in a GP Practice
Qualifications
EssentialGCSE grade A to C in English and Maths Good communication skillsComputer literate Honest, reliable and flexibleDesirableExperience of working in a GP PracticeDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameGarforth Medical PracticeAddressChurch LaneGarforthLeedsLS25 1HBUnited KingdomEmployer's websiteEmployer detailsEmployer nameGarforth Medical PracticeAddressChurch LaneGarforthLeedsLS25 1HBUnited KingdomEmployer's website