Full and Part Time Medical Administrators in Kingston upon Thames

Job summaryDo you want to be part of your local community, helping patients get the right care in the right place by the right people? At The Orchard Practice, Chessington and Churchill Medical Centre, Kingston, we are recruiting for a full and part-time, roles in our first contact administration team. The team is responsible for dealing with patients face to face and over the telephone, ensuring they see the right member of our Practice team, as well as dealing with queries from patients and healthcare staff alike. The world of General Practice is busy, often challenging, but also very rewarding. All successful applicants will be subject to a DBS check. Set-up of new patients onto the computer system, including amendment of new patient7. Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.Ensure computerised links system is updatedMain duties of the jobProvide a warm and welcoming point of contact for the practice communityAssist in the smooth operation of the day-to-day running of front-of-house and telephone servicesProactively communicate information between relevant patients, carers, doctors, and other professionalsEnsure timely follow-up and action for patientsDeal with incoming queries from patients and third partiesOrganise in-practice appointments, follow ups or other actions to provide high quality, compassionate care to our patient populationSpecific shift pattern: Monday OffTuesday 07:45 - 18:30Wednesday 07:45 - 13:15Thursday 07:45 - 13:00Friday 07:45 - 18:30About usWe offer all of our staff competitive rates of pay, NHS Pension Scheme, a corporate rewards package and career development opportunities. Part-time Reference numberA2617-26-0012Job locationsChurchill Medical CentreClifton RoadKingston Upon ThamesSurreyKT2 6PGUnited KingdomOrchard PracticeOrchard GardensChessingtonSurreyKT9 1AGUnited KingdomJob descriptionJob responsibilitiesAdministration duties: scanning incoming post and patient communicationsManage any admin requests through ANIMA (Triage system) such as medical letters and report requests. Assist with signposting patients to appropriate community or local services, alongside social prescribers. Manage incoming medical reports (medical record requests) from patients and third parties. Assist with and ensure patients participate in local or national screening programmes. Pro-actively ensure patients participate in vaccination opportunities such as flu, shingles, or childhood immunisations. Run 2WW auditRIP lettersEmail referralsChase SCP (tasks from Pharm)Distribute and store deliveries of stockProcess patient registration queries, including GP2GP and deductionsProvide basic documentation to patients, such as statement of fact letters and medical record summariesPromote and process use of online services, including proxy servicesRespect and maintain privacy and dignity of patients; Job responsibilitiesAdministration duties: scanning incoming post and patient communicationsManage any admin requests through ANIMA (Triage system) such as medical letters and report requests. Assist with signposting patients to appropriate community or local services, alongside social prescribers. Manage incoming medical reports (medical record requests) from patients and third parties. Assist with and ensure patients participate in local or national screening programmes. Pro-actively ensure patients participate in vaccination opportunities such as flu, shingles, or childhood immunisations. Run 2WW auditRIP lettersEmail referralsChase SCP (tasks from Pharm)Distribute and store deliveries of stockProcess patient registration queries, including GP2GP and deductionsProvide basic documentation to patients, such as statement of fact letters and medical record summariesPromote and process use of online services, including proxy servicesRespect and maintain privacy and dignity of patients; EssentialDemonstrable experience of working with patientsDesirableExperience of partnership/collaborative working and of building relationships across a variety of organisationsExperience of working with or in general practiceWorking in a multi-disciplinary setting where influence and negotiation is requiredExperience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field (including unpaid work) EssentialGCSE level maths and English or equivalent Demonstrable commitment to professional and personaldevelopmentDesirableNVQ Level 2 Business Administration (or relevant experience) EssentialDemonstrable experience of working with patientsDesirableExperience of partnership/collaborative working and of building relationships across a variety of organisationsExperience of working with or in general practiceWorking in a multi-disciplinary setting where influence and negotiation is requiredExperience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field (including unpaid work) EssentialGCSE level maths and English or equivalent Demonstrable commitment to professional and personaldevelopmentDesirableNVQ Level 2 Business Administration (or relevant experience)Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer detailsEmployer nameChurchill Medical CentreAddressChurchill Medical CentreClifton RoadKingston Upon ThamesSurreyKT2 6PGUnited KingdomEmployer's websiteEmployer detailsEmployer nameChurchill Medical CentreAddressChurchill Medical CentreClifton RoadKingston Upon ThamesSurreyKT2 6PGUnited KingdomEmployer's website