Overview
In this hands-on leadership role, you will support the Head of Operations to align cross-departmental activities with organisational objectives. You will lead operational teams, drive performance through data-informed decisions, and implement process improvements in a fast-paced healthcare setting. The role combines strategic oversight with practical execution, ensuring high-quality service delivery and compliance. You will represent operations in high-level discussions and mentor staff across the function, contributing to system-wide service enhancements.
Responsibilities
- Support the Head of Operations in managing core functions to ensure efficiency, compliance, and service quality
- Lead operational teams to meet performance targets and service standards
- Monitor KPIs and drive continuous improvement
- Identify and resolve operational issues; streamline processes and implement systems where appropriate
- Coordinate cross-departmental projects with clear timelines and goals
- Provide leadership, mentoring, and development to team leaders and staff
- Ensure compliance with legislation, policies and best practices
- Act as a key contact for internal and external stakeholders and represent operations in high-level discussions
- Deputise for the Head of Operations in their absence
Key requirements
- Experience in the healthcare sector at senior manager level, with people management, budget management, and service delivery skills
- Proven track record of achieving challenging healthcare performance targets
- Experience delivering complex programmes of change in a healthcare setting
- IT skills to manage and report on highly complex performance management information
- Master's degree or equivalent experience
- Excellent written and oral communication
- Influencing and stakeholder management across boundaries
- Ability to interpret and present highly complex information
- Experience analysing complex financial and operational data
- Ability to present data to Divisional Board level
- Proficiency with performance management information systems
Deputy Head of Operations in Kettering employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
