Outpatient Administration in Kent

b Overview /b p In this role you will provide a patient-focused reception service within Outpatient Reception, supporting a team and coordinating appointments across Trust sites. You will be the first point of contact, delivering compassionate, high-quality care and facilitating smooth interactions between patients and clinicians. The position offers meaningful impact on patient experience in a dynamic NHS environment and opportunities for professional development. You will work with cross-functional colleagues to ensure safe, efficient service that meets patient needs. /p b Pay / Benefits /b ul li NHS benefits and discounts /li /ul b Responsibilities /b ul li Provide a comprehensive reception service and manage patient appointments across sites /li li Act as a bridge between patients, clinicians, and other healthcare professionals /li li Deliver high-quality customer service with a professional demeanor /li li Support administrative tasks and team coordination in a fast-paced environment /li li Ensure safe and compassionate care is at the core of service delivery /li /ul b Key requirements /b ul li Reception experience /li li Excellent communication and customer service skills /li li Admin support experience and ability to work with diverse stakeholders /li li Telephone and face-to-face engagement with clients at all levels /li li IT literate with strong keyboard skills /li /ul ul li Customer focus /li li Professional demeanor /li li Team collaboration /li li Microsoft Office familiarity /li li Understanding of Pathways and RTT requirements /li li General IT literacy /li /ul