Job summary***This position is based at Dashwood Medical Centre although cross-site working my be expected at times. ***This a full-time position, hours of work to be discussed at interview.
We are looking for an enthusiastic Care Navigator (receptionist) for our busy practice's. Your role will involve
speaking with patients face to face and on the telephone, dealing with their
queries, making appointments, liaising with other team members, community
services etc. Registering new patients and various other administrative duties.
Main duties of the jobYou will need to be flexible, possess a high standard of customer care, good communication skills and the ability to work in a team as well as on your own initiative. A good standard of education, experience of working in a GP practice would be an advantage, but training will be provided for an applicant with the appropriate skills. About usWe are a busy and progressive GP practice operating across two sites Dashwood Medical Centre and Northdown Surgery which recently have successfully merged to work as one unified team. Together, we provide high quality primary care services to a combined patient population of approximately 25,000.Our multidisciplinary team includes a large number of GPs, advanced nurse practitioners, paramedic practitioners, care home team, practice nurses, and healthcare support staff, all working collaboratively to deliver safe, effective, and compassionate care.
We pride ourselves on fostering a supportive, inclusive, and forward thinking working environment, where innovation and professional development are encouraged. Joining our team means becoming part of a dynamic organisation that is committed to continuous improvement and delivering excellent patient care to our local community.
DetailsDate posted15 October 2026Pay schemeOtherSalary
12.71 an hour
ContractPermanentWorking pattern
Full-time
Reference numberA2559-26-0010Job locationsDashwood Medical CentreGrange RoadRamsgateKentCT11 9PRUnited KingdomNorthdown SurgeryNorthdown Park RoadMargateKentCT9 2TRUnited KingdomJob descriptionJob responsibilitiesIt is the duty of each team member to
assist in the smooth running of the Practice; however, this role focusses
specifically on reception and administrative duties. It is also the responsibility of each employee
to make sure that whoever comes into contact with the practice, either in
person or via the telephone, receives the highest standard of respect,
courtesy, fairness and professionalism.
Currently, the surgery is open from 08:00
18:30 hours on a Monday to Thursday, and Friday 08.00
20.00. Candidates will be expected to be
flexible in their working hours.
The post holder will not be expected to
work more than their contracted hours per week.
Job description
Job responsibilitiesIt is the duty of each team member to
assist in the smooth running of the Practice; however, this role focusses
specifically on reception and administrative duties. It is also the responsibility of each employee
to make sure that whoever comes into contact with the practice, either in
person or via the telephone, receives the highest standard of respect,
courtesy, fairness and professionalism.
Currently, the surgery is open from 08:00
18:30 hours on a Monday to Thursday, and Friday 08.00
20.00. Candidates will be expected to be
flexible in their working hours.
The post holder will not be expected to
work more than their contracted hours per week.
Person Specification
Qualifications
EssentialGCSE grade A to C in English and MathsDesirableQualified to NVQ level 2 in Health and Social Care
Person Specification
Qualifications
EssentialGCSE grade A to C in English and MathsDesirableQualified to NVQ level 2 in Health and Social CareDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer detailsEmployer nameNorthdown & Dashwood SurgeryAddressDashwood Medical CentreGrange RoadRamsgateKentCT11 9PRUnited KingdomEmployer's websiteEmployer detailsEmployer nameNorthdown & Dashwood SurgeryAddressDashwood Medical CentreGrange RoadRamsgateKentCT11 9PRUnited KingdomEmployer's website
Locations
Care Navigator (Dashwood Site) in Kent, Ramsgate employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
