Job summaryThe QOF & Document Processor plays a crucial
role in ensuring the practice maximizes its performance against the Quality and
Outcomes Framework (QOF) targets while maintaining accurate patient records.
The post holder will manage the patient recall system, process incoming
clinical correspondence, accurately code medical data, and provide
administrative support to the clinical and management teams. Main duties of the jobCoordinate QOF Recalls: Organize, streamline, and execute patient recall systems to meet
QOF targets efficiently.
Process Clinical Data: Action and file specific blood results (HbA1c only) and manage
incoming document workflows.
Performance Monitoring: Collaborate with GPs, Managers, and the Data Quality Team to track
performance and deliver timely reports.
Workflow Management: Smooth the recall workload across the financial year to optimize
practice capacity.
About usWorking in a General Practice (GP) surgery is a fast-paced, highly varied, and community-focused experience at the frontline of healthcare. Operating within a collaborative, multidisciplinary environment, our team manages a high volume of clinical and administrative needs while enjoying the reward of building long-term patient relationships.
Based in the central Margate area, we proudly support a diverse population of 17,000 patients. Our team consists of 6 GPs alongside a robust network of clinical support staff. We pride ourselves on maintaining a positive, welcoming, and inclusive culture, dedicated to supporting every staff member in maximizing their full potential.
DetailsDate posted02 September 2026Pay schemeOtherSalary
Depending on experience
ContractPermanentWorking pattern
Flexible working
Reference numberA3775-26-0000Job locationsTrinity SquareMargateCT9 1QYUnited KingdomJob descriptionJob responsibilities1. QOF Management & Patient
RecallConduct targeted searches on
the clinical system to identify patients requiring QOF recalls.
Issue patient invitations in
a timely manner, prioritizing electronic communication and using manual
letters as a last resort.
Read-code recall
administrative actions accurately within patient medical records.
Harmonize recall dates for
patients on multiple chronic disease registers to minimize unnecessary
patient contacts.
Balance the recall schedule
to distribute the administrative and clinical workload smoothly across the
financial year.
Arrange necessary medication
reviews and ensure the appropriate review documentation is issued.
Provide monthly clinical
audits and ad-hoc reports to the relevant GP leads and management.2. Document Processing &
Clinical CodingReceive, review, and process
all incoming electronic and paper clinical correspondence, including
hospital letters, discharge summaries, and test results.
Review, action, and file
HbA1c blood results strictly within authorized protocols.
Accurately apply approved
SNOMED CT or Read codes to diagnoses, procedures, and medications within
patient records to support QOF and data quality.
Triage and assign documents
to the correct clinician or multidisciplinary team queue.
Promptly identify and
escalate urgent clinical findings, red flags, or safeguarding alerts.3. Communication & Record
ManagementEnsure all processed data
and files match the correct patient identity precisely to prevent data
mixing.
Maintain an accurate, secure
audit trail of all correspondence in line with GDPR and NHS information
governance standards.
Liaise with GP staff, hospital
departments, and external healthcare providers to resolve missing data or
query discrepancies.
Compose clear, professional,
and appropriate patient letters when required.
Maintain a clear, polite,
and professional telephone manner when interacting with patients and
external stakeholders.4. Practice Support &
ComplianceFollow all practice
policies, protocols, and standard operating procedures.
Maintain strict patient
confidentiality and data security at all times.
Support Practice Managers
and the Data Quality Team with administrative tasks as reasonably
required.
Job description
Job responsibilities1. QOF Management & Patient
RecallConduct targeted searches on
the clinical system to identify patients requiring QOF recalls.
Issue patient invitations in
a timely manner, prioritizing electronic communication and using manual
letters as a last resort.
Read-code recall
administrative actions accurately within patient medical records.
Harmonize recall dates for
patients on multiple chronic disease registers to minimize unnecessary
patient contacts.
Balance the recall schedule
to distribute the administrative and clinical workload smoothly across the
financial year.
Arrange necessary medication
reviews and ensure the appropriate review documentation is issued.
Provide monthly clinical
audits and ad-hoc reports to the relevant GP leads and management.2. Document Processing &
Clinical CodingReceive, review, and process
all incoming electronic and paper clinical correspondence, including
hospital letters, discharge summaries, and test results.
Review, action, and file
HbA1c blood results strictly within authorized protocols.
Accurately apply approved
SNOMED CT or Read codes to diagnoses, procedures, and medications within
patient records to support QOF and data quality.
Triage and assign documents
to the correct clinician or multidisciplinary team queue.
Promptly identify and
escalate urgent clinical findings, red flags, or safeguarding alerts.3. Communication & Record
ManagementEnsure all processed data
and files match the correct patient identity precisely to prevent data
mixing.
Maintain an accurate, secure
audit trail of all correspondence in line with GDPR and NHS information
governance standards.
Liaise with GP staff, hospital
departments, and external healthcare providers to resolve missing data or
query discrepancies.
Compose clear, professional,
and appropriate patient letters when required.
Maintain a clear, polite,
and professional telephone manner when interacting with patients and
external stakeholders.4. Practice Support &
ComplianceFollow all practice
policies, protocols, and standard operating procedures.
Maintain strict patient
confidentiality and data security at all times.
Support Practice Managers
and the Data Quality Team with administrative tasks as reasonably
required.
Person Specification
Experience
EssentialProven administrative experienceDesirableExperience working within an NHS primary care or GP practice setting. Experience using EMIS Web and Docman software systems.
Qualifications
EssentialGCSE Grades 49 (C or above) or equivalent in 5 subjects, including English and Mathematics. DesirableRelevant qualification in clinical coding or health administration.
Additional Critieria
EssentialStrong IT skills and computer literacy. Excellent interpersonal and communication skills. Clear, polite, and professional telephone manner. High level of attention to detail and accuracyDesirableStrong understanding of QOF targets and indicators. Knowledge of SNOMED CT or Read coding systems
Person Specification
Experience
EssentialProven administrative experienceDesirableExperience working within an NHS primary care or GP practice setting. Experience using EMIS Web and Docman software systems.
Qualifications
EssentialGCSE Grades 49 (C or above) or equivalent in 5 subjects, including English and Mathematics. DesirableRelevant qualification in clinical coding or health administration.
Additional Critieria
EssentialStrong IT skills and computer literacy. Excellent interpersonal and communication skills. Clear, polite, and professional telephone manner. High level of attention to detail and accuracyDesirableStrong understanding of QOF targets and indicators. Knowledge of SNOMED CT or Read coding systemsDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer detailsEmployer nameThe Limes Medical CentreAddressTrinity SquareMargateCT9 1QYUnited KingdomEmployer's websiteEmployer detailsEmployer nameThe Limes Medical CentreAddressTrinity SquareMargateCT9 1QYUnited KingdomEmployer's website
Locations
QOF & Document Processor in Kent, Margate employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
