Job summaryAn exciting opportunity has arisen for a forward-thinking and innovative Business Manager to join the operational team within the Emergency Department and Same Day Emergency Care services at Charing Cross Hospital, part of Imperial College Healthcare NHS Trust.As Business Manager, you will play a key leadership role in supporting the operational delivery of Urgent and Emergency Care services. Working with the General Manager, Deputy General Manager, clinical and nursing leaders and corporate teams, you will help drive service improvement, quality, operational performance and patient experience.We are looking for a motivated and driven individual who can provide strong operational and managerial leadership, proactively solve complex challenges and build effective relationships across multidisciplinary teams.You will be passionate about creating a respectful and inclusive environment, supporting a positive team culture and delivering the right outcomes for patients and staff.This is a rewarding opportunity to make a real difference within one of the Trust's busiest and most dynamic services.Main duties of the jobLead day-to-day operational management and support delivery against Trust and national performance standards.Monitor activity, performance and service delivery, identifying trends and implementing corrective actions where required.Produce and present high-quality performance, activity and financial information to support operational and strategic decision-making.Support service planning, transformation and improvement, including the development of business cases and delivery of service redesign.Manage delegated budgets, monitor financial performance and support delivery of cost reduction and productivity programmes.Ensure robust governance processes are in place, supporting management of complaints, incidents, risks and associated improvement actions.Lead, manage and develop staff, ensuring effective workforce deployment and performance against key workforce indicators.Work collaboratively with clinical, nursing, finance, performance and corporate teams to deliver Directorate priorities.Support the development and implementation of policies, procedures and improvement plans across the service.About usAt Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .DetailsDate posted23 October 2026Pay schemeAgenda for changeBandBand 8aSalary
66,274 to 73,496 a year
pa inclusive
ContractPermanentWorking pattern
Full-time
Reference number290-MIC-2297Job locationsCharing Cross HospitalLondonW6 8RFUnited KingdomJob descriptionJob responsibilitiesThe full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.For both overviews, please view the Job Description attachment with the job advert.
Job description
Job responsibilitiesThe full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.For both overviews, please view the Job Description attachment with the job advert.Person Specification
Education/ Qualifications
EssentialRelevant first degreeRecognised management qualification at postgraduate level and/or experienceDesirableCompletion of project management skills course (e.g. PRINCE2)
Experience
EssentialExperience of operational and staff management in the NHSTrack record of success in delivering change and project managementExperience of managing and deciding on complex employment issues including handling grievances and disciplinary issuesBudget management experienceExperience of dealing with conflict and working with colleagues to agree remedial action as requiredExperience of writing complex business and project plans with evidence of deliveryExperience of cost reduction delivery
Skills/Knowledge/ Abilities
EssentialAbility to analyse and effectively present performance data and identify areas for improvementAbility to problem solve and to develop solutions to issuesExcellent organisational skills and time management skillsExcellent written and verbal communication skillsAbility to co-ordinate and investigate complaints, including experience of dealing with distressed patients / relatives / staffAbility to influence and negotiate at a senior level within the division and wider trustComfortable with relevant IT software packagesKnowledge of NHS contracting processesKnowledge of national NHS policy
Person Specification
Education/ Qualifications
EssentialRelevant first degreeRecognised management qualification at postgraduate level and/or experienceDesirableCompletion of project management skills course (e.g. PRINCE2)
Experience
EssentialExperience of operational and staff management in the NHSTrack record of success in delivering change and project managementExperience of managing and deciding on complex employment issues including handling grievances and disciplinary issuesBudget management experienceExperience of dealing with conflict and working with colleagues to agree remedial action as requiredExperience of writing complex business and project plans with evidence of deliveryExperience of cost reduction delivery
Skills/Knowledge/ Abilities
EssentialAbility to analyse and effectively present performance data and identify areas for improvementAbility to problem solve and to develop solutions to issuesExcellent organisational skills and time management skillsExcellent written and verbal communication skillsAbility to co-ordinate and investigate complaints, including experience of dealing with distressed patients / relatives / staffAbility to influence and negotiate at a senior level within the division and wider trustComfortable with relevant IT software packagesKnowledge of NHS contracting processesKnowledge of national NHS policyDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).Employer detailsEmployer nameImperial College Healthcare NHS TrustAddressCharing Cross HospitalLondonW6 8RFUnited KingdomEmployer's websiteEmployer detailsEmployer nameImperial College Healthcare NHS TrustAddressCharing Cross HospitalLondonW6 8RFUnited KingdomEmployer's website
Business Manager - Urgent and Emergency Medicine in Kennington employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
