Job summaryThe Complex Care managers operate as clinical case managers to ensure individual patients commissioned services meet their needs, are safe and deliver value for money. Through the understanding of complex care policies, regulations, and best practices, maintain a high qualityservice.
These roles are vital in the delivery and management of placements and support to our mostvulnerable clients. The team look after all clients including Adults with complex Mental Health, complex Children and Young People, Adults with Learning Disabilities and Autistic Adults.
Main duties of the jobo To review placements and packages of care funded by the ICB as required prioritising high risk and high cost placements;o Manage and financially contribute to S117 and Joint Funding Panels/decisions with the Local Authorities using locally agreed criteria;o Support the management and reviews of mental health rehab hospital placements and discharges for Complex CYP requiring additional support above local provision;o Discharge- support placement flow attending DTOC, MADE events, LAEP and escalations as required;o Undertake brokerage on behalf of LBHF if required;o Manage quality issues in regard to placements, safeguarding, provider concerns and liaising with CQC;o Undertake dispute resolution and where required commission legal support related to DoLs/S117/MHA -i.e. judicial review, court of protection and responsible commissioner disputes;o Maintain accurate case records and financial records on Caretrack systems;Please refer to attached Job Description for full main duties of the jobAbout usWe are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire.
Every day, our teams bring their skill, compassion, and determination to the people who depend on us. What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life's most important moments.
Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.
We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.
DetailsDate posted01 October 2026Pay schemeAgenda for changeBandBand 7Salary 29.73 an hour
Basic pay + HCAS + 12.07% Holiday pay
ContractBankWorking pattern
Full-time,
Part-time,
Flexible working
Reference number824-BANK-LIT1610Job locationsAACC 15 Marylebone Road,LondonNW1 5JDUnited KingdomJob descriptionJob responsibilitiesApplicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trusts values of Accountability, Inclusion, Compassion, and Empowerment. Job description Job responsibilitiesApplicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trusts values of Accountability, Inclusion, Compassion, and Empowerment. Person Specification
Education/Qualification
EssentialEducated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist areaPost-graduate degree in Management Studies or equivalentDesirableMember of relevant professional body
Experience
EssentialSignificant experience of successfully operating in a politically sensitive environmentEvidence of continued professional developmentDemonstrated experience of coordinating projects in complex and challenging environmentsExperience of managing risks and reportingExperience of drafting briefing papers and correspondence at SMT levelExperience of monitoring budgets and business planning processesUnderstanding of the public sectorDemonstrated experience in a Healthcare environment Person Specification
Education/Qualification
EssentialEducated to degree level in relevant subject or equivalent level qualification or significant experience of working at a similar level in specialist areaPost-graduate degree in Management Studies or equivalentDesirableMember of relevant professional body
Experience
EssentialSignificant experience of successfully operating in a politically sensitive environmentEvidence of continued professional developmentDemonstrated experience of coordinating projects in complex and challenging environmentsExperience of managing risks and reportingExperience of drafting briefing papers and correspondence at SMT levelExperience of monitoring budgets and business planning processesUnderstanding of the public sectorDemonstrated experience in a Healthcare environmentDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).Employer detailsEmployer nameCentral London Community Health TrustAddressAACC 15 Marylebone Road,LondonNW1 5JDUnited KingdomEmployer's websiteEmployer detailsEmployer nameCentral London Community Health TrustAddressAACC 15 Marylebone Road,LondonNW1 5JDUnited KingdomEmployer's website
Bank LD Complex Care Delivery Manager in Kennington employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
