At a Glance
- Tasks: Lead a team to deliver vital digital services and support healthcare transformation.
- Company: Join an award-winning NHS Foundation Trust dedicated to patient care.
- Benefits: Competitive salary, full-time role, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on teamwork and innovation.
- Why this job: Make a real impact in healthcare by driving digital transformation.
- Qualifications: Experience in IT management and technical problem-solving required.
The predicted salary is between 49387 - 56515 £ per year.
We are looking for an enthusiastic and dedicated individual to join our team as a Service Delivery Team Manager within the Technical Operations Strategic Business Unit (SBU) at NHIS. This is a fantastic opportunity to be part of a team that is working to future-proof the NHS by delivering vital digital services and supporting the transformation of healthcare through technology.
As part of the Technical SBU, your primary goal will be to support the delivery of Service Level Agreements, design and implement technical solutions, and work collaboratively with our Partners and Customers to align with clinical and IT strategies. You'll be supporting the Users and Devices across Kings Mill Hospital, GP practices, and Community Health services around Nottinghamshire and Derbyshire. We are committed to ensuring that our customers experience minimal disruption and receive high-quality service that ensures the smooth continuation of care.
If you are ready to bring your passion for digital transformation and healthcare to the next level, apply today to join our team!
Main duties of the job
To understand the role in more detail, please refer to the attached job description and person specification.
About us
We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire. We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.
We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as 'outstanding' for care and our King's Mill Hospital as the only 'outstanding' NHS-run hospital in the East Midlands.
Details
- Date posted: 27 July 2026
- Pay scheme: Agenda for change
- Band: Band 7
- Salary: £49,387 to £56,515 a year per annum
- Contract: Permanent
- Working pattern: Full-time
- Reference number: 214-DHIS-8118959
- Job locations: Ilkeston Hospital, Heanor Road, Ilkeston, DE7 8LN, United Kingdom
Job responsibilities
To understand the role in more detail, please refer to the attached job description and person specification.
Person Specification
Knowledge Requirements
- Essential: The ability to work on own initiative, to be highly technically and analytically skilled and able to diagnose and resolve system technical I.T. problems, Network administration, Application Packaging, Desktop support.
- Desirable: Good background within information Technology, Cyber Security, Advanced Threat Protection, Experience of implementing and managing at least two clinical computer systems.
Qualifications
- Essential: ITIL Qualification, ETD IT Standard qualification, Degree or HNC or Diploma or equivalent, Microsoft Qualification.
- Desirable: Network Topologies, Power BI Reporting, Cloud Technologies, O365 Administration.
Experience
- Essential: Significant experience managing a medium sized Service desk or I.T. technical support role, Supervising Staff, significant management experience solving computer based systems at a senior level, understanding and conversant with all of the following operating systems and enterprise management, support and deployment of: Windows 7, Windows 8.1, Windows 10, Windows 11, experience of developing Virtual Desktops and applications, in depth knowledge of software deployment, knowledge of Group Policy configurations, experience of Mobile Device Management, Incident/problem management.
- Desirable: Powershell, Scripting, Packaging, Change Management, Ability to analyse data, Anti-Malware software, NHS Applications, Experience of implementing and managing at least two clinical computer systems.
Contractual Requirements
- Essential: Driving License, Own Car, Need to be able to wear Trust provided PPE if required.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Service Delivery Team Manager in Ilkeston employer: National health service
At Sherwood Forest Hospitals NHS Foundation Trust, we pride ourselves on being an outstanding employer dedicated to the well-being of both our patients and staff. Our collaborative work culture fosters innovation and growth, providing ample opportunities for professional development while ensuring a supportive environment where every team member is valued. Located in Ilkeston, you will be part of a forward-thinking organisation that has been recognised as the best acute Trust to work for in the East Midlands, making it an ideal place for those passionate about transforming healthcare through technology.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Team Manager in Ilkeston
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what National health service values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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Create a personal project or case study relevant to the challenges National health service might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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✨Direct Apply to National health service
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We think you need these skills to ace Service Delivery Team Manager in Ilkeston
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at National health service.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at National health service. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at National health service
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
