At a Glance
- Tasks: Lead and manage high-quality forensic services in a dynamic environment.
- Company: Join Essex Partnership University NHS Foundation Trust, a leader in healthcare innovation.
- Benefits: Enjoy 27 days holiday, excellent pension, and staff discounts.
- Other info: Flexible working options and a supportive community await you.
- Why this job: Make a real difference in forensic mental health while developing your leadership skills.
- Qualifications: Master's degree and professional qualification in mental health required.
The predicted salary is between 66582 - 77368 £ per year.
We are seeking an experienced and dynamic Forensic Operational Service Manager to lead the delivery of high-quality forensic services within a complex and fast-paced environment. This is a key leadership role responsible for overseeing operational performance, service delivery, quality standards, workforce management, and continuous improvement initiatives. The successful candidate will ensure that forensic services are delivered efficiently, safely, and in compliance with all relevant regulatory, legal, and accreditation requirements.
Working closely with senior leaders, operational teams, and external stakeholders, you will play a pivotal role in shaping and developing forensic services to meet current and future demands.
Main duties of the job:
- Lead the day-to-day operational management of forensic services.
- Ensure delivery of services in line with agreed performance targets and quality standards.
- Monitor and improve operational performance through the use of KPIs, audits, and service reviews.
- Manage budgets, resources, workforce planning, and staffing requirements.
- Lead, motivate, and develop multidisciplinary teams to achieve excellence in service delivery.
- Ensure compliance with relevant legislation, regulatory frameworks, accreditation standards, and organisational policies.
- Identify, manage, and mitigate operational risks.
- Develop and implement service improvement and transformation initiatives.
- Build effective relationships with internal and external stakeholders, including criminal justice partners, healthcare providers, law enforcement agencies, and regulatory bodies.
- Produce operational reports and provide assurance to senior management regarding service performance and quality.
Person Specification
Education/Qualification
- Essential: Master's degree or equivalent experience; Professional qualification in mental health (RMN, Social Work, OT, Psychology).
- Desirable: Evidence of specialised forensic mental health training; Formal management or leadership qualification; Training in quality improvement, governance or risk management.
Knowledge
- Essential: In-depth understanding of forensic pathways, secure networks and Provider Collaboratives; Expert knowledge of procedural, physical and relational security; Strong understanding of MHA, MCA, MAPPA, safeguarding and secure care legislation; Knowledge of NHS operational performance frameworks (activity, flow, finance, workforce); Knowledge of CQC standards, thematic findings and regulatory expectations; Understanding of clinical audit, QI methodology and governance systems.
- Desirable: Knowledge of employment law, contracting and compliance.
Experience
- Essential: Extensive operational management experience in forensic mental health services; Experience managing inpatient mental health services; Demonstrable success delivering high quality services to required performance levels; Experience holding operational accountability for performance, workforce, finance and compliance; Experience working alongside senior nursing leaders (e.g., Matrons) while retaining operational responsibility; Experience leading services through organisational or operational change; Experience working within a forensic MDT environment.
- Desirable: Evidence of innovation and service development.
Skills
- Essential: Strategic thinking and planning; Strong analytical and problem-solving skills; Ability to lead operational performance across multi-site services; Ability to work collaboratively with senior leaders, including Matrons and clinical leads; Ability to work independently, manage pressure and prioritise effectively; Personal resilience and ability to contain anxiety of others.
- Desirable: Project management skills; Entrepreneurial approach to service development.
Leadership & Team Management
- Essential: Excellent leadership, motivation and influencing skills; Ability to make informed decisions using evidence, judgement and stakeholder input; Experience managing large multidisciplinary teams and complex structures; Ability to lead workforce planning, deployment and performance management.
Communication & Interpersonal Skills
- Essential: Excellent verbal, written and presentation skills; Ability to build positive relationships with internal and external stakeholders; Ability to empower and support staff in challenging environments; Ability to communicate complex information clearly to diverse audiences.
- Desirable: Experience presenting to large audiences.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
Service Manager in Honiton employer: National health service
At Essex Partnership University NHS Foundation Trust, we prioritise your professional growth and well-being, offering a supportive environment where you can thrive as a Service Manager. With competitive benefits such as generous holiday allowances, an excellent pension scheme, and a commitment to mental health support, we foster a culture of inclusivity and continuous improvement. Join us in Luton, where you will have the opportunity to lead impactful forensic services while collaborating with dedicated professionals in a dynamic healthcare setting.
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We think this is how you could land Service Manager in Honiton
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We think you need these skills to ace Service Manager in Honiton
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Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at National health service. List them prominently on your CV to catch the hiring manager's eye.
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✨Brush Up on HR Best Practices
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