At a Glance
- Tasks: Lead daily operations and ensure high-quality patient services at a GP surgery.
- Company: The Consulting Rooms GP Surgery, a collaborative and patient-centred practice.
- Benefits: Opportunity to shape healthcare delivery and develop leadership skills.
- Other info: Join a well-established practice with opportunities for professional growth.
- Why this job: Make a real difference in patient care while managing a dedicated team.
- Qualifications: Experience as a Practice Manager and strong leadership skills required.
The predicted salary is between 44100 - 53900 £ per year.
Overview
As Practice Manager at The Consulting Rooms GP Surgery, you will lead the practice’s daily operation, ensuring high-quality patient services and compliant, efficient processes.
You will oversee staff performance, financial planning, and governance to support NHS contracts and service delivery.
This role sits at the heart of our collaborative, patient-centred team culture and offers a meaningful opportunity to shape the future of a well-established primary care practice.
Responsibilities
- Provide effective leadership and management across the practice and line-manage admin/reception staff
- Foster a positive, inclusive working environment and support recruitment, induction, training and retention
- Conduct staff appraisals, manage attendance, disciplinaries and grievances in line with policies
- Oversee day-to-day operations, appointment systems, and patient access arrangements
- Develop, implement, and review practice policies, business continuity and risk management
- Manage relationships with external suppliers and contractors and oversee premises management
- Prepare and monitor budgets, support financial planning with Partners and accountants
- Maximise income through NHS contracts and enhanced services; oversee payroll and financial reporting
- Ensure compliance with NHS regulations, CQC, data protection, and information governance
- Promote patient care excellence, monitor satisfaction, and address complaints per NHS procedures
- Support strategy development, service improvements, and PCN participation
- Oversee IT systems use, digital transformation initiatives, and system security
- Ensure health and safety compliance and infection control where applicable
- Key requirements
- Previous experience as a Practice Manager in a GP practice
- Experience managing staff including recruitment, appraisal, performance management and development
- Experience in financial management, budgeting, and monitoring expenditure
- Experience managing day-to-day operational services and service improvements
- Experience handling patient complaints and conflict resolution
- Desirable: experience managing CQC inspections and PCN involvement
- Educated to A-Level standard or equivalent with evidence of ongoing professional development in healthcare management
- Desirable: management qualification or qualifications in Healthcare Management, BA/Finance/HR
- Strong leadership and people management
- Clear, collaborative communication
- Teamwork and cross-disciplinary coordination
- NHS contracts and enhanced services management
- Budgeting and financial reporting
- Payroll oversight
Practice Manager in Hertford employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
StudySmarter Expert Advice🤫
We think this is how you could land Practice Manager in Hertford
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like National Health Service.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at National Health Service.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like National Health Service, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Practice Manager in Hertford
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at National Health Service.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at National Health Service.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to National Health Service. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at National Health Service. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at National Health Service
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research National Health Service’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
