At a Glance
- Tasks: Lead and innovate care services, ensuring quality and safety for patients.
- Company: St Michael's Hospice, a top-rated not-for-profit organisation in Herefordshire.
- Benefits: Competitive salary, NHS pension options, generous leave, and professional development opportunities.
- Other info: Join a supportive environment with a focus on continuous learning and improvement.
- Why this job: Make a real difference in palliative care while leading a passionate team.
- Qualifications: Master's level education and significant senior leadership experience in healthcare required.
The predicted salary is between 81619 - 93299 £ per year.
The Care Services Director will provide strategic leadership for all care services across St Michaels, leading the development and delivery of the Care Strategy and ensuring the organisation responds effectively to the evolving health and care landscape. The post holder will lead system integration, service transformation, quality and patient safety, workforce planning, commissioning relationships and organisational performance, while acting as the Care Quality Commission (CQC) Nominated Individual. More widely and in partnership with colleagues from across the system, this role will provide leadership to Palliative and End of Life Care services delivered collaboratively at Place and represent St Michaels at the most senior level across One Herefordshire and with wider system partners.
Main duties of the job
- Care Services Leadership: Provide visible, inspirational and values-led leadership across all care services, both within St Michaels and those delivered in partnership/collaboration. Lead the development and implementation of the St Michaels Care Strategy. Provide overall leadership for care provision across all services, ensuring safe, effective, person-centred and sustainable care. Ensure St Michaels remains responsive to the changing needs of patients, families and the wider health and social care system. Create a culture of continuous learning, innovation and improvement throughout care services. Ensure care services are aligned to organisational priorities, strategic objectives and regulatory expectations. Act as the senior care advisor to the Executive Leadership Team and Board.
- Strategy, Transformation and Service Development: Lead strategic planning for care services, ensuring delivery of sustainable and resilient services which meet current and future population needs. Lead service redesign, transformation programmes and pathway development across services. Develop and implement innovative models of care that support Neighbourhood Health and Integrated Neighbourhood Teams. Lead substantial programmes of work, identifying opportunities, resources, risks and constraints to ensure successful delivery. Ensure continuous quality improvement is embedded throughout all areas of responsibility. Lead organisational responses for local and national policy developments relevant to palliative and end of life care. Identify and develop opportunities for service growth, collaboration, innovation and partnership working.
- System Integration and External Influence: Provide strategic leadership for the St Michaels involvement in One Herefordshire and wider Integrated Care System initiatives. Represent St Michaels at system, regional and national forums. Influence system-wide planning to ensure palliative and end of life care is embedded within neighbourhood and integrated care models. Develop and maintain strong partnerships with commissioners, providers, primary care, local authority partners and voluntary sector organisations. Lead pathway development and service integration initiatives across organisational boundaries. Promote St Michaels as a trusted system partner and centre of excellence for palliative care. Ensure St Michaels has a strong voice in shaping future health and care provision.
- Quality, Safety and Governance: Provide executive leadership for patient safety, clinical quality, governance and risk management. Ensure effective systems, processes and assurance frameworks are in place to deliver safe, high-quality care. Monitor care quality, safety performance and regulatory compliance across all services. Ensure learning from incidents, complaints, audits, safeguarding concerns and patient feedback is embedded into service improvement. Maintain oversight of safeguarding arrangements across the organisation. Ensure compliance with Care Quality Commission standards and all relevant statutory, regulatory and contractual requirements. Promote a culture of openness, transparency and continuous improvement.
- Workforce, Education and Organisational Development: Work in partnership with the People Director to develop and implement workforce strategies that support organisational objectives and future service models. Lead the development of future workforce plans that enable integrated, neighbourhood-based and multidisciplinary care delivery. Support the design of innovative workforce models and new roles to meet emerging care needs. Work closely with the Lead Teacher Practitioner to ensure education, training and professional development programmes support workforce capability and service priorities. Promote professional development, leadership growth and succession planning across care services. Foster a culture that supports recruitment, retention, wellbeing and workforce engagement.
- Financial Management and Performance: Provide strategic oversight of care services budgets and financial performance. Monitor organisational care performance against agreed objectives, quality measures, activity targets and contractual requirements. Support the development and monitoring of service agreements, contracts, service plans, KPIs and financial frameworks. Ensure resources are utilised effectively to maximise value, quality and sustainability. Provide assurance to the CEO and Board regarding the performance, financial position and effectiveness of care services.
- Leadership and Culture: Champion the St Michaels values and behaviours and promote a culture of compassion, collaboration, accountability and excellence. Promote harmonious and effective working relationships across departments, professions and partner organisations. Lead organisational change in a manner that supports workforce engagement and positive outcomes. Act as the professional lead for nursing, providing assurance to the Board, CEO and governing body that services are delivered in accordance with professional, statutory and regulatory standards. Act as an ambassador for St Michaels at all times. Participate fully as a member of the Executive Leadership Team and other leadership forums.
- Communication: Provide high-quality reports, presentations and assurance updates to the Board, Executive Leadership Team and external stakeholders. Lead communications relating to care strategy, service development and system integration activity. Present complex information clearly to a variety of audiences. Ensure St Michaels contribution to system-wide initiatives is effectively communicated and understood. Maintain effective relationships with commissioners, regulators and partner organisations. Ensure the patient, family and community voice informs service planning and decision making.
- Care Quality Commission Nominated Individual: Act as the Care Quality Commission Nominated Individual for St Michael's Hospice. Ensure systems and processes are in place to support compliance with legal, regulatory and registration requirements. Provide assurance to the CEO and Board regarding regulatory performance and organisational readiness. Lead organisational preparations for CQC inspections and assessment activity. Act as a key point of contact with regulators and external assurance bodies.
Person Specification
- Essential: Registered healthcare professional. Educated to Master's level. Significant senior leadership experience within healthcare, hospice, community or integrated care settings. Experience of leading strategic development and organisational transformation. Demonstrable experience of partnership working across organisational boundaries and at the most senior levels. Experience of system leadership, commissioning, integrated care or neighbourhood health models. Significant experience of service redesign and quality improvement. Significant experience of governance, quality, patient safety and risk management. Experience of influencing senior stakeholders and system partners. Experience of commissioning or contract management. Experience of budget management, business planning and performance reporting. Excellent communication and relationship-building skills. Strong analytical, strategic and organisational skills. Excellent IT and digital literacy skills.
- Desirable: Experience of working with or within an Integrated Care System. Experience of regulated health or social care services. Qualification in leadership, management or organisational development.
Special Conditions: This post is conditional to an enhanced Disclosure and Barring Service (DBS) Check. Requirement to work flexibly according to the needs of the service. Requirement to travel across the locality and wider system as necessary.
Care Services Director in Hereford employer: National health service
The London Ambulance Service NHS Trust is an exceptional employer, offering a dynamic work environment that prioritises patient safety and service improvement. With a strong commitment to employee development, including leadership training and apprenticeship programmes, staff are empowered to grow their skills while contributing to the health of London. The Trust's inclusive culture and focus on quality management ensure that employees feel valued and supported in their vital roles.
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We think this is how you could land Care Services Director in Hereford
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We think you need these skills to ace Care Services Director in Hereford
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Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at National health service.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at National health service.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to National health service. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at National health service. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at National health service
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
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✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research National health service’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
