Head of Service

Job summaryWirral Stop Smoking service provides tailored, personalised stop smoking support to help residents quit for good. The service focuses on improving long-term health outcomes, reducing smoking-related harm, and addressing health inequalities across the borough. By targeting support towardscommunities and groups most affected by tobacco use, the service plays a key role in creating healthier, more resilient communities.Main duties of the jobProvide strategic leadership and overall accountability for the Wirral Stop Smoking service, ensuring delivery against contractual KPIs, performance targets and quality standards. Lead multidisciplinary teams and subcontractors, fostering a high-performing, compassionate and inclusive culture that places service users at the centre of delivery. Oversee communications, marketing, community engagement and lead generation to increase awareness, uptake and referrals, building strong relationships with commissioners and key stakeholders. Drive service development and continuous improvement using performance data, population insights and evidence-based approaches. Manage workforce planning, service capacity, budgets and resources to ensure efficient, equitable delivery and value for money. Ensure robust governance, safeguarding, information governance, health and safety and risk management processes. Act as the primary contact for commissioners, provide high-quality performance and outcomes reporting, and represent ABL Health at senior system and partnership forums.About usABL is an exciting, fast-paced, growing community health organisation. As an experienced, CQC-registered provider of community health services, we are passionate about delivering evidence-based, innovative, effective, and relevant healthcare services in partnership with individuals, communities, and stakeholders.DetailsDate posted27 October 2026Pay schemeOtherSalary 40,000 to 45,000 a year ContractPermanentWorking pattern Full-time, Flexible working Reference numberE0343-26-0032abl935Job locations1A Vittoria Court Vittoria Close Beckwith StreetWirralBirkenheadCH41 3LEUnited KingdomJob descriptionJob responsibilitiesAt Wirral Stop Smoking we work collaboratively with local partners to deliver accessible, evidence-based interventions and outreach support. Together, the aim is to empower individuals to take control of their health, improve wellbeing, and reduce inequalities within local communities.Role Purpose:Service Leadership, Performance and Culture Overall leadership and accountability for Wirral Stop Smoking, ensuring delivery against contractual KPIs, outcomes and quality standards. Leading and managing multidisciplinary teams and any subcontractors, embedding a high-performance, compassionate and accountable culture. Ensuring the service remains people-powered, with service user voice, co-production and inclusion embedded throughout delivery and development.Communications, Engagement, Promotion and Lead Generation Holding strategic ownership of communications and engagement, ensuring the service is clearly positioned, well-promoted and trusted across Wirral. Ensuring effective service promotion and lead generation, driving awareness, uptake and appropriate referrals through community, system and digital channels. Overseeing the development and delivery of communications and marketing strategies in partnership with ABLs communications and engagement teams. Ensuring strong stakeholder and community engagement to support sustained referral pathways into and out of the service.Service Development and Solution-Focused Improvement Leading service development and innovation, identifying challenges, gaps and opportunities and designing practical, evidence-based solutions. Translating commissioner priorities, population insight and performance data into clear service improvement and development plans. Driving continuous improvement using ABLs improvement framework, enabling staff and partners to contribute to innovation and problem-solving.Strategic Planning, Capacity and Resources Ensuring effective workforce, capacity and resource planning to meet current and future demand. Ensuring services are delivered efficiently and equitably across Wirral, targeted to priority populations and areas of greatest need.Financial Management and Value for Money Full accountability for service budgets, financial performance and cost control. Ensuring best use of resources and demonstrable value for money for commissioners.Governance, Quality, Risk and Health and Safety Ensuring robust governance systems are embedded, including safeguarding, information governance and health and safety. Oversight of risk identification, mitigation and escalation across the service.Commissioner and System Leadership Acting as the senior accountable lead and primary point of contact for commissioners. Producing high-quality reports covering performance, outcomes, social value, lived experience and improvement activity. Representing Wirral Stop Smoking and ABL at senior system, place, ICS and partnership forums.____________________________________________________________________________________Essential Duties and Responsibilities Strategic leadership of service delivery, performance, quality and finances Lead workforce planning, resource allocation and service improvement Maintain governance, risk, safeguarding and stakeholder relationships Drive engagement, referrals and system-wide partnershipsRequired Skills and Competencies Strong senior leadership and people management skills Strategic thinking and ability to manage complex services Excellent communication, influencing and partnership working Data-driven decision-making and continuous improvement focusQualifications / Training Requirements Degree (or equivalent experience) in health/social care Experience in public health, community or integrated care settings Knowledge of governance, safeguarding and financial managementPlease note that we are unable to offer sponsorship for this role Job description Job responsibilitiesAt Wirral Stop Smoking we work collaboratively with local partners to deliver accessible, evidence-based interventions and outreach support. Together, the aim is to empower individuals to take control of their health, improve wellbeing, and reduce inequalities within local communities.Role Purpose:Service Leadership, Performance and Culture Overall leadership and accountability for Wirral Stop Smoking, ensuring delivery against contractual KPIs, outcomes and quality standards. Leading and managing multidisciplinary teams and any subcontractors, embedding a high-performance, compassionate and accountable culture. Ensuring the service remains people-powered, with service user voice, co-production and inclusion embedded throughout delivery and development.Communications, Engagement, Promotion and Lead Generation Holding strategic ownership of communications and engagement, ensuring the service is clearly positioned, well-promoted and trusted across Wirral. Ensuring effective service promotion and lead generation, driving awareness, uptake and appropriate referrals through community, system and digital channels. Overseeing the development and delivery of communications and marketing strategies in partnership with ABLs communications and engagement teams. Ensuring strong stakeholder and community engagement to support sustained referral pathways into and out of the service.Service Development and Solution-Focused Improvement Leading service development and innovation, identifying challenges, gaps and opportunities and designing practical, evidence-based solutions. Translating commissioner priorities, population insight and performance data into clear service improvement and development plans. Driving continuous improvement using ABLs improvement framework, enabling staff and partners to contribute to innovation and problem-solving.Strategic Planning, Capacity and Resources Ensuring effective workforce, capacity and resource planning to meet current and future demand. Ensuring services are delivered efficiently and equitably across Wirral, targeted to priority populations and areas of greatest need.Financial Management and Value for Money Full accountability for service budgets, financial performance and cost control. Ensuring best use of resources and demonstrable value for money for commissioners.Governance, Quality, Risk and Health and Safety Ensuring robust governance systems are embedded, including safeguarding, information governance and health and safety. Oversight of risk identification, mitigation and escalation across the service.Commissioner and System Leadership Acting as the senior accountable lead and primary point of contact for commissioners. Producing high-quality reports covering performance, outcomes, social value, lived experience and improvement activity. Representing Wirral Stop Smoking and ABL at senior system, place, ICS and partnership forums.____________________________________________________________________________________Essential Duties and Responsibilities Strategic leadership of service delivery, performance, quality and finances Lead workforce planning, resource allocation and service improvement Maintain governance, risk, safeguarding and stakeholder relationships Drive engagement, referrals and system-wide partnershipsRequired Skills and Competencies Strong senior leadership and people management skills Strategic thinking and ability to manage complex services Excellent communication, influencing and partnership working Data-driven decision-making and continuous improvement focusQualifications / Training Requirements Degree (or equivalent experience) in health/social care Experience in public health, community or integrated care settings Knowledge of governance, safeguarding and financial managementPlease note that we are unable to offer sponsorship for this rolePerson Specification Experience EssentialDelivery/management experience e.g., weight management, smoking cessation, health checks or behaviour change. Experience in managing and inspiring large teams and partners Demonstrable experience in working with external boards, and steering groups to improve lifestyle/behaviour change outcomes for the population Experience in contract and performance management Demonstrable experience with service improvement measures Experience in using data (service data, population health data) to inform service development to improve outcomes Experience in working with commissioners. Qualifications EssentialDegree (or equivalent experience) in the health-related field: e.g. Nutrition, Dietetics, Nursing, Public Health, Community Health, Health Improvement, Community DevelopmentDesirableMasters Qualification or equivalent Job Specific Requirements EssentialWork flexibly and adapt to suit service needs, including evening and weekend work. Willingness to travel to all delivery locations in Bolton where required Person Specification Experience EssentialDelivery/management experience e.g., weight management, smoking cessation, health checks or behaviour change. Experience in managing and inspiring large teams and partners Demonstrable experience in working with external boards, and steering groups to improve lifestyle/behaviour change outcomes for the population Experience in contract and performance management Demonstrable experience with service improvement measures Experience in using data (service data, population health data) to inform service development to improve outcomes Experience in working with commissioners. Qualifications EssentialDegree (or equivalent experience) in the health-related field: e.g. Nutrition, Dietetics, Nursing, Public Health, Community Health, Health Improvement, Community DevelopmentDesirableMasters Qualification or equivalent Job Specific Requirements EssentialWork flexibly and adapt to suit service needs, including evening and weekend work. Willingness to travel to all delivery locations in Bolton where requiredDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameABL Health LtdAddress1A Vittoria Court Vittoria Close Beckwith StreetWirralBirkenheadCH41 3LEUnited KingdomEmployer's websiteEmployer detailsEmployer nameABL Health LtdAddress1A Vittoria Court Vittoria Close Beckwith StreetWirralBirkenheadCH41 3LEUnited KingdomEmployer's website