At a Glance
- Tasks: Manage medical staffing rotas and ensure efficient Dermatology & Neurology services.
- Company: Join the compassionate team at Princess Alexandra Hospital NHS Trust.
- Benefits: Enjoy competitive salary, flexible working, and strong focus on wellbeing.
- Other info: Be part of a supportive culture that values inclusivity and continuous improvement.
- Why this job: Make a real difference in patient care and improve health outcomes.
- Qualifications: Experience in operational management and strong leadership skills required.
The predicted salary is between 39959 - 48117 £ per year.
A key element of the role is the management of medical staffing rotas, ensuring appropriate consultant and junior doctor cover is in place to maintain a safe, efficient and responsive Dermatology & Neurology services. You will work closely with clinical teams to proactively address staffing gaps, capacity pressures and service risks. You will monitor and support delivery against RTT and cancer targets, using performance data to identify bottlenecks, support demand and capacity planning, and implement service improvements. Close collaboration with clinicians and booking teams will be essential to ensure skin cancer pathways, biologics monitoring and procedure lists run safely and efficiently.
The role includes line management of Dermatology & Neurology administrative teams, leading recruitment, appraisals, training and wellbeing, and promoting a compassionate, inclusive culture of accountability and continuous improvement. You will also support financial management, cost improvement initiatives and robust clinical governance arrangements, including the management of incidents and complaints. This role is ideal for an experienced operational manager with strong leadership, organisational and problem-solving skills, who is passionate about improving patient pathways and outcomes in line with Trust values and NHS leadership standards.
The Assistant Delivery Manager assists the Service Delivery Manager/Service Manager in the day-to-day operational management of the services/specialities, to deliver high quality patient services within the resources available. Working under the supervision of the Service Delivery Manager/Service Manager, this role will have a strong operational focus providing support for day-to-day management and administration of services/specialities and deputising for the Service Manager/Service Delivery Manager.
The Princess Alexandra Hospital NHS Trust (PAHT) is proud to care for the communities of West Essex, delivering safe, compassionate, and high-quality services. We are part of the Neighbourhood Wave; a national programme that’s changing how care is delivered by focusing on prevention, early support, and more joined-up services across health, social care, and the voluntary sector. This means we’re working more closely with local partners to bring care closer to home and support people to live healthier, more independent lives. We’re a supportive and inclusive organisation that values its people. We offer development opportunities, flexible working, and a strong focus on wellbeing. As a Disability Confident and equal opportunities employer, we welcome applicants from all backgrounds and experiences. Join us and help shape the future of care in West Essex.
Main duties of the job:
- Be responsible for the day-to-day operational management of the Dermatology & Neurology service, ensuring services are delivered safely, efficiently and in line with Trust objectives.
- Oversee the operational delivery of Dermatology & Neurology outpatient clinics, procedures, biologics services, 2-week wait skin cancer pathways and follow-up activity, ensuring timely access and effective patient flow.
- Manage medical staffing rotas, ensuring appropriate consultant and junior doctor cover is maintained to deliver a safe and effective service at all times.
- Monitor and support delivery against national and local performance targets, including RTT and Cancer Waiting Time standards, escalating risks and issues appropriately.
- Line manage Dermatology & Neurology administrative teams, including responsibility for recruitment, appraisal, performance management, training, sickness absence and staff rotas.
- Work collaboratively with clinical teams to identify and address pathway bottlenecks, support demand and capacity planning, and implement service improvements.
- Support robust clinical governance arrangements, including the investigation and follow-up of incidents, complaints and action plans relating to the service.
- Contribute to financial management of the service, supporting income recovery, cost control and delivery of agreed cost improvement initiatives.
- Ensure accurate collection, validation and reporting of activity and performance data to support operational and strategic decision-making.
- Promote and demonstrate Trust values, supporting a positive, inclusive and compassionate working culture and adherence to Trust policies and procedures.
Person Specification:
- Qualifications:
- Essential: Postgraduate diploma level qualification or equivalent experience
- Desirable: Management qualification or equivalent experience
- Experience:
- Essential: Senior experience of office management
- Experience of supervising staff and developing staff potential
- Experience of handling complaints
- Experience of working in health service in a line management capacity
- Experience of working with and dealing with the general public.
- Experience of team working and building & maintaining effective working relationships in a multi-disciplinary environment
- Desirable: Experience of managing NHS waiting lists and tracking of patient tracking lists in the NHS
- Experience of booking patient appointments in the NHS
- Experience of managing a budget
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Assistant Service Delivery Manager - Derm & Neuro in Harlow employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Service Delivery Manager - Derm & Neuro in Harlow
✨Get Involved with Local Health Initiatives
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We think you need these skills to ace Assistant Service Delivery Manager - Derm & Neuro in Harlow
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at National Health Service.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at National Health Service.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to National Health Service. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at National Health Service. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at National Health Service
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research National Health Service’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
