At a Glance
- Tasks: Join our team as a Patient Services Advisor, handling clinical coding and patient correspondence.
- Company: The Boulevard Medical Practice, a busy surgery in central Halifax.
- Benefits: NHS Pension, basic health cover, and opportunities for professional development.
- Other info: Flexible working hours with potential for overtime and career growth.
- Why this job: Make a real difference in patient care while developing your skills in a dynamic environment.
- Qualifications: GCSEs in Maths and English, plus experience in administrative roles.
The predicted salary is between 31500 - 38500 £ per year.
We are looking for a Patient Services Advisor to join our team, someone who has previously worked in Primary Care or Secondary Care and has experience in clinical coding. The hours are Monday-Friday, falling within our core hours of 7.45am-6.30pm. The post available is for up to 37.5 hours per week. You will be working predominately at The Boulevard Medical Practice but will be required to work at our branch site Horne Street Surgery on a rota basis.
Are you reliable? Hard working? Ambitious? Enthusiastic? Have good keyboard skills? Experience of working in Primary Care or similar? Do you enjoy attention to detail? Do you like to be busy with no two days the same? If you are saying yes to all these questions we want to hear from you!
NHS Pension
Basic Health Cover
You may be required to work overtime occasionally to cover for absences, including a Saturday morning. The practice is also developing services with other local practices and there may be opportunities to work in the future at other local practices or for the delivery of extended hours.
Main duties of the job:
- Clinical Coding of correspondence
- Internal/External mail handling
- Filing of patient notes
- Monitoring our E-consultation inbox and NHS Mail inbox
Applicants will need to be able to work well within a team setting but also independently when required. The practice is committed to the development of all staff. Applicants must have GCSE or equivalent passes at grade C or above in Maths and English.
About us:
The purpose of The Boulevard Medical Practice is to offer care, support and advice to all patients to enable them to maximise their quality of life. We are a very busy surgery within central Halifax, currently working across two sites - The Boulevard Medical Practice and Horne Street Surgery, with about 17,000 patients registered.
Job responsibilities:
- To have a thorough knowledge of all practice procedures and work in accordance with written protocols.
- Opening and managing incoming mail
- Processing GP2GP Tasks
- Summarising patients' medical records
- Coding clinical correspondence
- Managing Pathology requests
- Managing our online consultation inbox
- Managing our NHS Mailbox
- General day-to-day administrative duties
- Covering Reception & Telephones when required
- Maintaining absolute confidentiality at all times and being aware of all Information Governance and Data Protection regulations.
Confidentiality:
In the course of seeking treatment, patients entrust us with sensitive information regarding their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. The post-holder may have access to confidential information relating to patients and their carers, practice staff, and other healthcare workers.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, including:
- Acting in a way that recognises the importance of people’s rights, interpreting them consistently with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming and non-judgmental
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice, including:
- Participation in an annual individual performance review
- Taking responsibility for own development, learning and performance
Quality:
The post-holder will strive to maintain quality within the practice by:
- Alerting other team members to issues of quality and risk
- Assessing own performance and taking accountability for own actions
- Contributing to the effectiveness of the team
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise people's needs for alternative methods of communication
Contribution to the implementation of services:
The post-holder will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
Person Specification:
Qualifications:
- Essential: GCSE Grade A to C (9-4) in English and Maths
- Desirable: Medical Terminology
Experience:
- Essential: Previous experience in Administrative Role and using computers
- Desirable: Experience in Primary Care, Medical Terminology, GP2GP, summarising patients' medical notes, Clinical Coding, Systm1
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission for Disclosure to the Disclosure and Barring Service.
Employer details:
Employer name: The Boulevard and Horne Street Practice
Address: Savile Park Road, Halifax, HX1 2ES, United Kingdom
Patient Services Advisor (Clinical Coder) in Halifax employer: National health service
The London Ambulance Service NHS Trust is an exceptional employer, offering a dynamic work environment that prioritises patient safety and service improvement. With a strong commitment to employee development, including leadership training and apprenticeship programmes, staff are empowered to grow their skills while contributing to the health of London. The Trust's inclusive culture and focus on quality management ensure that employees feel valued and supported in their vital roles.
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We think this is how you could land Patient Services Advisor (Clinical Coder) in Halifax
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We think you need these skills to ace Patient Services Advisor (Clinical Coder) in Halifax
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at National health service.
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Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at National health service. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at National health service
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
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✨Align Your Goals with the Organisation
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