At a Glance
- Tasks: Provide essential admin support to ensure smooth patient care and practice operations.
- Company: Join the friendly team at Esher Green Surgery, part of Bourne Health Partnership.
- Benefits: Enjoy a supportive environment, training opportunities, and work-life balance.
- Other info: Be part of a dynamic team dedicated to high-quality patient experience.
- Why this job: Make a real difference in patient care while developing your skills in healthcare.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 36827 - 45011 £ per year.
We are seeking a reliable and enthusiastic Patient Administrator to join our friendly and supportive team at Esher Green Surgery, part of the Bourne Health Partnership. This role is key to the smooth running of the practice and involves providing high-quality administrative support to clinicians and the wider practice team, ensuring excellent care for our patients.
Main duties of the job:
- Handle patient queries and manage clinical correspondence.
- Maintain accurate records and support appointment and referral processes.
- Work closely with GPs, nurses, and the reception team to help deliver efficient and compassionate primary care services.
About us:
The Bourne Health Partnership is a dynamic and growing NHS primary care organisation comprising four GP practices. Together, we care for a diverse population of over 55,000 patients. We are a collaborative, forward-thinking organisation led by GP Partners and supported by a broad multi-professional team.
Why Join Us at Esher Green Surgery?
- A supportive and inclusive working environment.
- Opportunities for development and training.
- A chance to contribute meaningfully to improving patient outcomes.
- Flexibility to support work-life balance.
Job responsibilities:
- Greet and welcome patients and visitors in person and direct them to the waiting room/consultation room.
- Use the AccuRx referral system for managing incoming referrals.
- Answer the telephone and refer enquiries as necessary.
- Assist in actioning EmisWeb email tasks daily.
- Make new or follow-up appointments as per task.
- Maintain security and cleanliness of the reception area.
- Book EE paramedic appointments as requested.
- Be aware of clinicians working on the day and their schedules.
- Use AccuRx system for advising patients of private charges.
- Open post and forward to the appropriate system or person.
- Action repeat prescription requests and file prepared prescriptions.
- Explain practice procedures to new patients.
- Document and communicate actions and irregularities within the team.
- Comply with Infection Control policy.
- Develop understanding of the EmisWeb system and participate in training.
- Ensure confidentiality at all times.
- Promote and maintain health, safety, and security as per the Practice Health & Safety Policy.
- Support equality, diversity, and rights of patients, carers, and colleagues.
- Participate in training programmes and annual performance reviews.
- Maintain quality within the practice and assess own performance.
- Communicate effectively with team members, patients, and carers.
Person Specification:
- Excellent Telephone Skills.
- Sound Verbal Communication Skills.
- Microsoft Office Skills.
- Active Listening Skills.
- Professionalism and Customer/patient focus.
- Good Organisational Skills.
- Ability to handle pressure and be a strong team player.
- Knowledge of Confidentiality/Data Protection.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission for Disclosure to the Disclosure and Barring Service.
Patient Administrator in Guildford employer: National health service
The London Ambulance Service NHS Trust is an exceptional employer, offering a dynamic work environment that prioritises patient safety and service improvement. With a strong commitment to employee development, including leadership training and apprenticeship programmes, staff are empowered to grow their skills while contributing to the health of London. The Trust's inclusive culture and focus on quality management ensure that employees feel valued and supported in their vital roles.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Administrator in Guildford
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like National health service.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at National health service.
✨Apply Through Our Website for Better Visibility
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We think you need these skills to ace Patient Administrator in Guildford
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at National health service.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at National health service.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to National health service. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at National health service. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at National health service
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research National health service’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
