Pathway Co-Ordinator Team Lead in Guildford

Job summaryThe Lead Pathway Coordinator
plays a vital role at DHC Outpatients in ensuring patients receive a smooth,
well managed journey from referral to discharge. As both a skilled pathway
coordinator and an inspiring team leader, this person champions high quality
administration, supports staff, and keeps clinics running safely and
efficiently. This role is ideal for someone
who thrives in a fast-paced clinical environment, enjoys problem-solving, and
values making a meaningful difference to patient care. Working with DHC means
joining a supportive, forward-thinking organisation where your leadership,
ideas, and dedication directly shape service quality and patient experience. The team includes 10 Pathway
Coordinators based out of Dorking Hospital.Please note that this role is not eligible for visa
sponsorship. Applicants must have the appropriate right to work in the UK
for the duration of the employment.Shortlisted candidates will be expected to
attend an in-person interview at Dorking Hospital. If you require a
reasonable adjustment under the Equality Act to participate in the interview
process, please let us know when invited so that we can discuss your
requirements.This role will be based at Dorking Hospital site and will
require travel to other DHC locations where necessary. Candidates should
consider how they will travel reliably between sites during the working day,
including whether they will need access to a car or other suitable transport.Main duties of the jobIn this role, the Lead Pathway Coordinator will
oversee the full administrative flow of patient care, ensuring clinic
preparation is completed accurately and on time, and results and investigations
are acted upon promptly for clinical decisions to be made and patient care
progressed. They will lead the Pathway Coordinator team day-to-day,
providing guidance, allocating workload, and supporting complex cases. The post
holder will work closely with clinicians, other outpatient departments and
service management to resolve issues quickly and maintain safe, efficient
clinics. They will also contribute to service improvements, process
development, and team training.We are looking for someone highly organised,
confident in decision making and able to manage competing priorities in a fast paced
environment. Strong communication skills, attention to detail, and the ability
to support and motivate others are essential. The ideal candidate will be
proactive, calm under pressure, and comfortable navigating clinical information
and administrative systems. A positive attitude, problem solving mindset, and
commitment to excellent patient care are key to success in this role.

Full training will be given on the patient
record system and how to complete the role.No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!About usThis is an excellent opportunity to be a part of our organisation as we
are going through a period of growth and looking to recruit a new Lead Pathways
Coordinator. You will be managing a
highly capable and well-respected team of 10 and will be based at Dorking
Hospital. Dorking Healthcare (DHC) is an organisation that provides a wide range of
quality healthcare services in Surrey and Sussex. We are registered with the
CQC (Care Quality Commission) receiving a Good status in our most recent
inspection, we are an accredited AQP (Any Qualified Provider). Our vision is to
continually improve local services for patients by offering first-class care
and shorter waiting times.A can-do attitude is a vital asset at DHC, and we are looking for
like-minded individuals to work with us who share the same approach and work
ethic.The benefits we offer
include:Competitive salariesMembership of the NHS
pension scheme27 days' annual leave plus
bank holidays, increasing with length of serviceAccess to an Employee
Assistance ProgrammeOpportunities for training,
development and career progressionSome of our sites have free
on-site parking (subject to availability)We aim to be an employer of
choice and conduct annual staff satisfaction surveysDHC actively encourage and promotes
diversity, ensures all voices are heard and included and is committed to equal
opportunities for all.DetailsDate posted16 October 2026Pay schemeOtherSalary
Depending on experience
Up to 33,000 per annum depending on experience
ContractPermanentWorking pattern

Full-time

Reference numberU Job locationsDorking General HospitalOff St Paul’s Road WestHorsham RoadDORKINGSurreyRH4 2AAUnited KingdomJob descriptionJob responsibilitiesAppointment to this role is subject to a satisfactory Standard DBS
check. Any information disclosed will be considered fairly and only where
relevant to the requirements of the role.

We
screen and shortlist suitable candidates as applications are received. We
reserve the right to close this vacancy early and without notice if we
fill the position; we encourage early applications to avoid disappointment.JOB
SUMMARYThe Lead Pathway Coordinator manages, supports, and
develops the Pathway Coordinator team, ensuring the smooth running of all
administrative elements of the patient journey from referral to discharge. The
post holder oversees both day-to-day operations and longer-term service
improvement, ensuring the team delivers a high-quality, efficient, and
patient-focused service.The role incorporates all core responsibilities of
the Pathway Coordinator position while providing leadership, decision making,
and escalation support for complex pathways, clinical queries, and operational
challenges. The post holder must demonstrate strong people-management skills,
initiative, and sound judgement while maintaining the highest levels of
confidentiality and professionalism.DUTIES
AND RESPONSIBILITIES OF THE POSTTeam Leader Duties:
Provide daily leadership
and oversight for the Pathway Coordinator team, ensuring equitable allocation
of workload and adherence to service priorities.
Act as the primary
escalation point for complex patient cases or operational issues, supporting
staff to resolve pathway challenges.
Oversee HR processes
including attendance monitoring, managing leave requests, appraisals, probation
reviews, performance management, mentoring and supporting wellbeing.
Lead team meetings,
ensuring clear communication of priorities, updates, and changes in process.
Support recruitment,
induction, and mentoring of new staff members.
Ensure the team works to
achieve KPIs and SLAs set by the Outpatients Management Team, DHC Board, or
commissioning bodies.
Conduct incident reviews
and investigations as required, ensuring learning is shared and improvements
implemented.
Promote continuous
improvement and contribute to the development, review, and implementation of
new processes, and streamlining of existing processes.
Anticipate operational
pressures (clinic volume, staffing gaps, seasonal surges) and plan accordingly.
Foster a positive,
supportive, and solution focused team culture.
Encourage staff
development through coaching, feedback, and recognition of good practice.
Promote a can-do attitude and model resilience
and professionalism.Pathway Role duties:
Prepare clinical documentation
for clinicians to ensure clinicians have all relevant information, including
imaging, diagnostic results, clinical notes, and previous correspondence
available.
Review new patient appointments,
extracting relevant information from the referral and ensuring medical history
and prior investigations are accurately documented.
Review followup
appointment information, confirming that recommended investigations have been
completed and results are available.
Process postclinic
documentation promptly, taking appropriate actions.
Review internal and
external diagnostic results, updating records and taking required actions such
as communicating the results to the referring parties, scheduling followup
appointments or removing patients from waiting lists.
Identify urgent or
clinically significant findings and escalate to clinicians immediately,
following agreed processes.
Chase outstanding
results, reports, or documentation with GPs, hospitals, and thirdparty
providers, monitoring and updating wait lists.
Track patient progress
through the entire pathway, identifying delays, resolving issues, and ensuring
all steps are completed.
Support the coordination
and processing of imaging requestsGeneral
Duties:
Maintain strong working
relationships with clinicians, internal departments, and external providers.
Work autonomously while
contributing positively to team workflow and overall service quality.
Manage shared email
inboxes and electronic task lists, ensuring timely and accurate processing.
Maintain accurate
electronic patient records and audit trails, including uploading results,
updating wait lists, documenting communication, and recording follow-up
actions.
Undertake any other
reasonable duties as commensurate with the nature of this role.WORK
SETTING AND REVIEWThe
post holder is expected to manage their own workload and team responsibilities
with autonomy, maintaining confidentiality at all times. Decisions should
support efficient service delivery, with escalation to management or clinicians
when appropriate.CONFIDENTIALITYThe
post holder must maintain strict confidentiality in accordance with the Data
Protection Act 1998, Caldicott principles, and organisational policy.
Job description
Job responsibilitiesAppointment to this role is subject to a satisfactory Standard DBS
check. Any information disclosed will be considered fairly and only where
relevant to the requirements of the role.

We
screen and shortlist suitable candidates as applications are received. We
reserve the right to close this vacancy early and without notice if we
fill the position; we encourage early applications to avoid disappointment.JOB
SUMMARYThe Lead Pathway Coordinator manages, supports, and
develops the Pathway Coordinator team, ensuring the smooth running of all
administrative elements of the patient journey from referral to discharge. The
post holder oversees both day-to-day operations and longer-term service
improvement, ensuring the team delivers a high-quality, efficient, and
patient-focused service.The role incorporates all core responsibilities of
the Pathway Coordinator position while providing leadership, decision making,
and escalation support for complex pathways, clinical queries, and operational
challenges. The post holder must demonstrate strong people-management skills,
initiative, and sound judgement while maintaining the highest levels of
confidentiality and professionalism.DUTIES
AND RESPONSIBILITIES OF THE POSTTeam Leader Duties:
Provide daily leadership
and oversight for the Pathway Coordinator team, ensuring equitable allocation
of workload and adherence to service priorities.
Act as the primary
escalation point for complex patient cases or operational issues, supporting
staff to resolve pathway challenges.
Oversee HR processes
including attendance monitoring, managing leave requests, appraisals, probation
reviews, performance management, mentoring and supporting wellbeing.
Lead team meetings,
ensuring clear communication of priorities, updates, and changes in process.
Support recruitment,
induction, and mentoring of new staff members.
Ensure the team works to
achieve KPIs and SLAs set by the Outpatients Management Team, DHC Board, or
commissioning bodies.
Conduct incident reviews
and investigations as required, ensuring learning is shared and improvements
implemented.
Promote continuous
improvement and contribute to the development, review, and implementation of
new processes, and streamlining of existing processes.
Anticipate operational
pressures (clinic volume, staffing gaps, seasonal surges) and plan accordingly.
Foster a positive,
supportive, and solution focused team culture.
Encourage staff
development through coaching, feedback, and recognition of good practice.
Promote a can-do attitude and model resilience
and professionalism.Pathway Role duties:
Prepare clinical documentation
for clinicians to ensure clinicians have all relevant information, including
imaging, diagnostic results, clinical notes, and previous correspondence
available.
Review new patient appointments,
extracting relevant information from the referral and ensuring medical history
and prior investigations are accurately documented.
Review followup
appointment information, confirming that recommended investigations have been
completed and results are available.
Process postclinic
documentation promptly, taking appropriate actions.
Review internal and
external diagnostic results, updating records and taking required actions such
as communicating the results to the referring parties, scheduling followup
appointments or removing patients from waiting lists.
Identify urgent or
clinically significant findings and escalate to clinicians immediately,
following agreed processes.
Chase outstanding
results, reports, or documentation with GPs, hospitals, and thirdparty
providers, monitoring and updating wait lists.
Track patient progress
through the entire pathway, identifying delays, resolving issues, and ensuring
all steps are completed.
Support the coordination
and processing of imaging requestsGeneral
Duties:
Maintain strong working
relationships with clinicians, internal departments, and external providers.
Work autonomously while
contributing positively to team workflow and overall service quality.
Manage shared email
inboxes and electronic task lists, ensuring timely and accurate processing.
Maintain accurate
electronic patient records and audit trails, including uploading results,
updating wait lists, documenting communication, and recording follow-up
actions.
Undertake any other
reasonable duties as commensurate with the nature of this role.WORK
SETTING AND REVIEWThe
post holder is expected to manage their own workload and team responsibilities
with autonomy, maintaining confidentiality at all times. Decisions should
support efficient service delivery, with escalation to management or clinicians
when appropriate.CONFIDENTIALITYThe
post holder must maintain strict confidentiality in accordance with the Data
Protection Act 1998, Caldicott principles, and organisational policy.Person Specification
Qualifications
EssentialGood standard of education(Numerate and good standard of English)DesirableAny higher or further education qualifications
Knowledge and Skills
EssentialDemonstrable experience of HR/Employee lifecycle processes.Excellent people management and leadership skills.Well-organised administration.Computer literacy in MS Office packages. Ability to communicate effectively across diverse groups. Ability to maintain confidentiality at all times.Ability to prioritise workloads, meet deadlines, and problem-solve.High attention to detail and strong IT skills.DesirableData protection in a healthcare environment.NHS / Healthcare experience.Patient referral to treatment times.SystmOne (NHS database).Familiarity with IEP (Image Exchange Portal).
Attributes
EssentialCan do attitude to daily tasks, adversity and new ways of working.Proactive, organised, and supportive leadership style.
Experience
EssentialManaging a team in a busy administrative or healthcare environment.Experience in improving and streamlining processes.Prioritising workloads.Decision-making.Working to KPIs / SLAs.Providing continuous improvements.DesirableIncident investigation.
Person Specification

Qualifications
EssentialGood standard of education(Numerate and good standard of English)DesirableAny higher or further education qualifications
Knowledge and Skills
EssentialDemonstrable experience of HR/Employee lifecycle processes.Excellent people management and leadership skills.Well-organised administration.Computer literacy in MS Office packages. Ability to communicate effectively across diverse groups. Ability to maintain confidentiality at all times.Ability to prioritise workloads, meet deadlines, and problem-solve.High attention to detail and strong IT skills.DesirableData protection in a healthcare environment.NHS / Healthcare experience.Patient referral to treatment times.SystmOne (NHS database).Familiarity with IEP (Image Exchange Portal).
Attributes
EssentialCan do attitude to daily tasks, adversity and new ways of working.Proactive, organised, and supportive leadership style.
Experience
EssentialManaging a team in a busy administrative or healthcare environment.Experience in improving and streamlining processes.Prioritising workloads.Decision-making.Working to KPIs / SLAs.Providing continuous improvements.DesirableIncident investigation.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameDorking Healthcare Ltd.AddressDorking General HospitalOff St Paul’s Road WestHorsham RoadDORKINGSurreyRH4 2AAUnited KingdomEmployer's websiteEmployer detailsEmployer nameDorking Healthcare Ltd.AddressDorking General HospitalOff St Paul’s Road WestHorsham RoadDORKINGSurreyRH4 2AAUnited KingdomEmployer's website