At a Glance
- Tasks: Lead and manage operational delivery of healthcare services, ensuring excellence and compliance.
- Company: Join Farnham Integrated Care Services, a key player in primary care.
- Benefits: Competitive salary, full-time role, and opportunities for professional growth.
- Other info: Be part of a collaborative environment focused on high-quality patient care.
- Why this job: Make a real difference in healthcare while leading a dynamic team.
- Qualifications: Management experience in healthcare and strong organisational skills required.
The predicted salary is between 37000 - 45000 £ per year.
The ideal candidate will be a strong, proactive and adaptable leader with proven management experience, ideally in primary care, the NHS or comparable healthcare setting, and the ability to balance strategic oversight and hands-on operational management. They will be a detail-oriented yet forward-thinking individual, experienced and motivated, with a passion for delivering high-quality outcomes for patients and our partner practices.
The FICS Manager will play a key role in managing the operational delivery and contractual responsibilities of Farnham Integrated Care Services. They will design, embed and manage commissioned services, ensuring operational excellence, CQC compliance, and strong collaborative working across partner practices and external stakeholders. The role will line manage and support a team of clinical and non-clinical staff.
Main duties of the job
- Strategic and Operational Management: Oversee the planning, delivery, and evaluation of FICS services, contributing to strategic objectives and performance frameworks. Ensure smooth daily operations, drive innovation and efficiency, and coordinate cross-practice projects and quality improvement initiatives.
- Contract and Service Oversight: Manage contracts, SLAs, and commissioned projects, ensuring compliance, renewals, and performance reporting. Oversee appointment systems, gather and analyse patient and staff feedback, and maintain strong relationships with external providers. Ensure governance, audit requirements, and patient satisfaction monitoring are met.
- Financial and Resource Management: Oversee budgets and financial planning, contribute to cost analysis and funding applications, and support accurate payroll processes.
- People and Workforce Support: Lead recruitment, onboarding, and staff management, ensuring training compliance and performance reviews. Manage disputes, grievances, absence, and disciplinary processes while keeping up with employment legislation.
- Governance and Quality Assurance: Ensure compliance with CQC standards, policies, and procedures. Oversee insurance, business continuity, complaints, investigations, and risk management.
- IT, Data, and Reporting: Ensure accurate data capture and reporting, support digital transformation, and produce insights to inform decision-making.
Person Specification
- Qualifications: Educated to Certificate of Higher Education or equivalent relevant management qualification.
- Experience: Proven experience in a management or operational leadership role (ideally within healthcare, primary care, NHS or service management). CQC awareness is strongly advantageous. Strong organisational, analytical, and communication skills with excellent attention to detail and the ability to work collaboratively with clinical teams, GP practices and external stakeholders. Proven experience of managing and co-ordinating a team. Ability to manage time effectively to prioritise workload and work independently. Adaptable & flexible management style with the ability to respond positively to changing priorities and service requirements. Experience of financial and/or contract management with an awareness of budgetary responsibilities. Proficiency in Microsoft Office and digital systems - EMIS and other NHS reporting tools is advantageous.
Desirable: Experience in primary care management. Understanding NHS contractual frameworks and service delivery. Knowledge of PCN and ICB frameworks. Project management qualification or equivalent experience. Experience with EMIS, Ardens, or NHS reporting tools. Formal training or experience in financial management, budgeting or procurement.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Farnham Integrated Care Services (FICS) Manager in Guildford employer: National health service
The London Ambulance Service NHS Trust is an exceptional employer, offering a dynamic work environment that prioritises patient safety and service improvement. With a strong commitment to employee development, including leadership training and apprenticeship programmes, staff are empowered to grow their skills while contributing to the health of London. The Trust's inclusive culture and focus on quality management ensure that employees feel valued and supported in their vital roles.
StudySmarter Expert Advice🤫
We think this is how you could land Farnham Integrated Care Services (FICS) Manager in Guildford
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like National health service.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at National health service.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like National health service, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Farnham Integrated Care Services (FICS) Manager in Guildford
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at National health service.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at National health service.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to National health service. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at National health service. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at National health service
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research National health service’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
