General Manager - Blood Sciences

North West London Pathology (NWLP) is a multi-award winning, innovative and collaborative NHS pathology network serving multiple NHS Trusts and private providers. We are seeking an experienced General Manager to provide operational leadership and business planning for the Blood Science division, ensuring the delivery of high quality services to our patients and achieving performance objectives that meet the needs of our owners and clients.

As a key member of the senior management team you will:

• Be fully accountable for the operational performance of a large, complex Division, including accountability for the delivery of a high quality patient focussed service with clinical safety, governance and quality.
• Have joint responsibility with the other speciality General Managers and members of the NWLP senior management team for driving forward divisional wide programmes of work and service direction.
• Participate in the Senior Managers on-call rota.

We are looking for someone with extensive knowledge of the NHS in the acute sector with up to date knowledge of patient services. Significant experience within the Healthcare sector at General Manager level or equivalent is required, including responsibility for strategic planning and budgetary control for a group of complex medical/surgical/scientific specialities. Highly developed leadership and influencing skills with the ability to enthuse, motivate and involve staff to meet challenging targets are essential.

Main duties of the job include:

• Delivery of agreed performance indicators in relation to clinical outcomes, clinical efficiency and service line reporting, ensuring that all areas of the Division have clearly defined performance objectives supported by a management regime to deliver continuous improvement.
• Manage the implementation of systems, control processes and risk management arrangements to support monitoring of compliance with clinical governance standards and Trust wide policies.
• Manage the resolution of complaints, conflicts and issues from patients, staff, suppliers, other internal and external service providers and partner organisations in a timely and appropriate manner in line with Trust policy, procedures and service delivery values and priorities.
• Responsible for maximising staff engagement across the Division through effective leadership and the application of best practice in people management.
• Ensure that staff are deployed in a cost effective way and that controls are in place to meet key workforce performance indicators.
• Be accountable to the Director of Operations for the sound financial management of the Division, in line with Standing Financial Instructions and following the latest Trust guidance.
• Ensure processes are in place so that all activity is correctly recorded on a timely basis for income purposes and maintain an effective system of controls to manage pay and non-pay costs in line with the Divisional budget.

Benefits include career development, flexible working, staff wellbeing programmes, staff awards and recognition scheme. We also have available benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

Environmental sustainability is a priority, with a commitment to reducing our impact on the environment by reducing greenhouse gas emissions to Net Zero by 2045. All employees have a role to play, and we have an active green network that supports staff to act in ways that ensure our services are efficient, sustainable and reduce our impact on the environment.

The NWLP induction will run on the first Monday of each month (provided it does not fall on a bank holiday) and includes laboratory training (for relevant laboratory roles). All new staff must attend the NWLP induction during their first week with NWLP.

Details:

• Date posted: 21 July 2026
• Pay scheme: Agenda for change
• Band: Band 8d
• Salary: £103,102 to £117,560 a year per annum
• Contract: Permanent
• Working pattern: Full-time, Flexible working
• Reference number: 290-NWLP-436
• Job locations: Trust Wide, London W2 1NY, United Kingdom

Person Specification:

• Qualifications: First degree or equivalent, evidence of other specialist knowledge at higher degree or masters level, recognised Postgraduate Management Qualifications or demonstrable experience of managing a complex healthcare service, extensive knowledge of the NHS in the acute sector with up to date knowledge of patient services.
• Experience: Significant experience within the Healthcare sector at General Manager level or equivalent manager including responsibility for strategic planning and budgetary control for a group of complex medical/surgical/scientific specialities, demonstrable success in delivering large scale change and performance with and through management and clinical teams, track record of financial delivery, experience of writing complex business cases and policies, experience of managing and deciding on complex employment issues, excellent communications skills, written and oral.
• Personal Qualities: Able to demonstrate self-awareness, able to act with integrity, and to value respect and promote equality and diversity, ability to manage and deliver to deadlines and within resources.
• Working with Others: Ability to build successful teams, highly developed leadership and influencing skills with the ability to enthuse, motivate and involve staff to meet challenging targets including individuals and teams in partnership organisations.
• Managing Services: Ability to think and plan strategically, tactically and creatively, and to prioritise work programs in the face of competing demands, ability to critically analyse complex financial and clinical data sets, able to effectively manage performance by holding themselves and others to account for service outcomes.
• Improving services: Able to ensure patient safety by assessing and managing risk associated with service developments, able to facilitate transformation and change to improve services.
• Setting direction: Able to demonstrate sound political judgement and astuteness in understanding the contexts for change, ability to analyse highly complex problems and to develop practical and workable solutions using knowledge and evidence.