Medicines Management Administrator in Fleetwood

The Mount View Practice in Fleetwood is looking for an energetic, dedicated, caring and patient-focused individual with a can-do attitude, who has the desire to make a difference to the lives of the patients in our community.

Responsibilities are administrative in nature with non-clinical contact with patients and visitors. Applicants must be able to work Monday to Friday between the hours of 0800 & 1830. Full-time hours over 5 days can be discussed at interview.

Main duties of the job include:

• Providing efficient and comprehensive support to the Practice to ensure the delivery of safe, effective and efficient systems for repeat prescribing, medicines optimisation, reducing medicines waste and maximising patient outcomes.
• Completing general administration tasks including Docman, answering the phone, completing spreadsheets, filing, photocopying and scanning.
• Excellent communication skills are required, both verbal and written, to converse with patients, relatives and other staff members in a professional manner via phone and email, taking and recording messages and acting on any requests in a timely manner.
• Working independently with a flexible approach to work as tasks will also be allocated from the Management Team.
• Previous experience of working within Healthcare or in a Medicines Management role would be preferred but full training will be given for the right candidate.

Details:

• Date posted: 07 September 2026
• Salary: Depending on experience
• Contract: Permanent
• Working pattern: Full-time
• Reference number: A2758-26-0007
• Job locations: Fleetwood Health & Wellbeing Centre, Dock Street, Fleetwood, FY7 6HP, United Kingdom

Job responsibilities include:

• Providing Administrative support to enable the Practice to be run in an efficient and professional manner and support the achievement of the practices prescribing targets.
• Responding to medication queries from patients and staff in a professional manner referring to the appropriate GP in accordance with practice protocols.
• Advising on the sourcing and safe management of medicines as appropriate.
• Assisting in the submission of claims for personally administered drugs as required.
• Being responsible for the organisation, planning and of own workload to meet set deadlines.
• Taking messages and passing on information as appropriate.
• Computer data entry/data allocation and collation, processing and recording information in accordance with practice procedures.
• Initiating contact with and responding to requests from patients, other team members and associated healthcare professionals and providers.
• Helping to keep all practice areas tidy and free from obstructions and clutter.
• Helping to maintain a positive, patient-focused culture.
• Any other duties commensurate with this position.

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise people's needs for alternative methods of communication and respond accordingly.

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures.

While seeking treatment, patients entrust us with sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. All such information is to be regarded as strictly confidential.

The post-holder will participate in any training programme implemented by the practice as part of this employment, including participation in an annual individual performance review.

Person Specification:

• Qualifications: Good level of reading, writing and computer skills.
• Experience: Experience in working in healthcare in an administrative role. Experience of sitting and using a computer for long periods of time.
• Desirable: Experience of clinical systems such as EMIS Web and DOCMAN.
• Knowledge and skills: Demonstrable commitment to and focus on quality, promotes high standards to consistently improve patient outcomes. Value diversity and difference, operates with integrity and openness. Treating others with compassion, empathy and respect. Good time management, able to prioritise a large volume of work. Effective written and oral communication skills with good command of English grammar and spelling. Ability to use own initiative. Self-motivation. Understanding of common medical terminology. IT Skills, working knowledge of Microsoft Office with intermediate keyboard skills. Ability to liaise with other agencies. Adaptability, flexibility and ability to cope with unpredictable environment. Professional calm and efficient manner. Attention to detail. Highly motivated with ability to influence and inspire others. Ability to work independently. Team player. Punctual and reliable. Smart appearance.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Employer name: The Mountview Practice

Address: Fleetwood Health & Wellbeing Centre, Dock Street, Fleetwood, FY7 6HP, United Kingdom