Administrator - Band 4 in Essex

Job summaryPermanent and fixed term/secondment contractsAre you looking for an opportunity to join an organisation that truly makes a difference for people, helps improve health services in Essex, and works alongside inspirational and professional colleagues?The Essex All Age Continuing Care (AACC) team may be the right fit. We have an exciting opportunity for an enthusiastic, experienced administrator to join our fast-paced team.AACC covers Adult Continuing Healthcare, Children and Young Peoples Continuing Care (CYP), NHS Funded Nursing Care (FNC), and joint funded care packages.Our team places people at the heart of everything we do. We are committed to ensuring individuals receive the right care, in the right place, at the right time, delivered by the right professional. We work collaboratively and transparently with partners and providers to deliver integrated, innovative, and high-quality services. Our aim is to provide improved experiences, consistency, and smooth transitions across all areas of continuing care.We recognise that our staff are our greatest asset and are committed to providing meaningful, rewarding opportunities for development. AACC strives to be a place where individuals and teams can grow and progress in their careers.Main duties of the jobRole duties and responsibilities:To support the provision of timely and comprehensive administrative service to the AACC teams, working to deadlines and maintaining a high standard of work.To maintain accurate recording and following agreed processes to ensure comprehensive case records are maintained, data integrity protected, and standardised approaches are in place across the AACC service.To work in a supportive manner with other members of the AACC service to ensure the smooth running of the servie; supporting administrative tasks on specific pieces of work and projects, ensuring appropriate administrative cover agreements are in place.Ensuring that all care packages have clear contractual agreements, service specifications, funding agreements, invoicing arrangements and contract monitoring arrangements in place.Responsible for decisions made during the course of duties, seeking guidance and escalating issues where appropriateDiploma level qualification or equivalent level of experience in relevant administrative roleExcellent communication skills. You should be self-motivated, highly organised, flexible and have a can-do attitudeAbout usNHS Essex ICB is a statutory organisation responsible for the planning and funding of NHS services for around 1.9 million people across Essex. Our role as an ICB is to bring health and care services together, improve the health and wellbeing of our population and ensure equitable access to services and outcome for everyone. The organisations headquarters is Seax House, Chelmsford, and we operate a hybrid working model (2 office-based days) that includes working across Essex and from home. Essex ICB currently has offices in Brentwood, Harlow and Colchester, in addition to the Chelmsford HQ.We are committed to creating an inclusive workplace that values diversity. We know that different experiences, ideas and perspectives help create a stronger and more innovative organisation that delivers better outcomes for patients. We welcome applications from all backgrounds, including people of all ages, disabilities, sex, gender identity or expression, race or ethnicity, religion or belief, sexual orientation or personal circumstances. Our policies ensure all applicants are treated fairly and consistently throughout the recruitment process, including consideration of reasonable adjustments for disabled applicants.Please note that the organisation does not hold a sponsorship licence.DetailsDate posted23 October 2026Pay schemeAgenda for changeBandBand 4Salary 28,392 to 31,157 a year ContractPermanentWorking pattern Full-time, Part-time Reference numberD9708-MSE583Job locationsSeax HouseVictoria Road SouthChelmsfordEssexCM1 1QHUnited KingdomJob descriptionJob responsibilitiesROLE PURPOSE / SUMMARYThe Greater Essex Integrated Care Board (ICB) will be a new organisation formed through the consolidation of three ICB areas in response to the NHSs ambition to deliver a more streamlined, strategic and cost-effective model of health commissioning. The ICB will oversee the commissioning of care for the approximately 2 million people who live in Greater Essex, including Essex, Thurrock and Southend-on-Sea. Operating within a reduced running cost envelope and aligned to the new requirements of ICBs in England, the Greater Essex ICB will focus on improving population health outcomes, health equity and smarter resource allocation.The AACC service delivers the statutory duties of the ICB to assess and to provide services that meet the identified needs of those found eligible for Continuing Healthcare. The service delivers that duty through the implementation of the National Framework for Continuing Healthcare and NHS Funded Nursing Care and the National Framework for Children and Young Peoples Continuing Care.The Administrator will provide effective and efficient administrative support to AACC clinical teams. This will include a range of administrative tasks such as diary management, booking assessments and meetings, producing accurate minutes and actions, corresponding with service providers and service users, producing documentation.As the ICB transitions to become a leaner, more focused strategic commissioning organisation the post holder will be expected to support AACC in delivering on the three fundamental shifts set out in the NHS 10-year plan:From Treatment to Prevention: Embedding preventative, personalised and population based approaches to commissioning.From Hospital to Community: Championing care model redesign that supports community and neighbourhood health.From Analogue to Digital: Enabling clinically driven transformation through digital innovation, data analytics and evidence based improvement.KEY DUTIES AND RESPONSIBILITIESTo deliver on the job description set out above, the job holder will be expected to deliver on the requirements set out below:Policy and service developmentSupport implementation of policy and / or service developments related to AACCSupport team to ensure compliance with relevant ICB policiesCompletes surveys or evaluations to support project deliveryStrategy and analysis Helps present insights and reports relating to AACC drawing on complex data, that can be used to inform decision making and deliveryUse of data and insight to contribute to reporting, including performance management, financial and quality reporting against agreed contractual or project deliverablesPlanning and organisation Support development and delivery of project plans relating to AACC helping develop effective arrangements to support governance, risk management, escalations and reportingSupport coordination of meetings and events to support delivery of project plansCapturing effective minutes, actions and decisions from meetings and eventsManage competing priorities, prioritizing own resources to effectively deliver agreed tasks or projectsEnsure accurate reporting and records managementCommunications and PartnershipsWork collaboratively, modelling inclusive, respectful and compassionate behavioursSupports development of high quality written and verbal briefingsRegular use of email and phone communications to deliver administrative tasksBuild strong, trust-based relationships across the team and ICB as neededWork effectively in multi-disciplinary teams to help deliver agreed projects / manage directorateEffective management of complex, sensitive and challenging informationFinancial and resource managementSupports administration for the procurement of relevant servicesTeam management and capability buildingWork as an effective team member, undertaking training as requiredSupport the effective transition of relevant functions to new portfolios within or beyond the ICB to support the new NHS operating model, in line with the requirements of the Model ICB BlueprintWork collaboratively with system partners to facilitate transitional arrangementsMaintain a focus on quality, safety and affordability during transitionSupporting effective Information Asset Management for the teamOtherPrimarily desk-based work that requires use of visual display units, focused concentration and frequent participation in on-line or in person meetingsAble to use software to develop high quality documents and reports through Microsoft suite (word, power point, excel)Able to use software to manage the operations of AACC (Broadcare, Systm1 etc.)Flexibility and evolving responsibilitiesAs the ICB continues to evolve, portfolios may be subject to change to reflect the needs of the organization, the health and care system and national policy direction. This may include adjustments to areas of responsibility or realignment of reporting structures.KEY RELATIONSHIPSThe post holder will need to build constructive relationships with partners from across the health and care system. Key relationships will be with:-ICB senior leaders-Team members-Finance business partners-Information Governance Team-HR business partners-Business Managers-System partners Job description Job responsibilitiesROLE PURPOSE / SUMMARYThe Greater Essex Integrated Care Board (ICB) will be a new organisation formed through the consolidation of three ICB areas in response to the NHSs ambition to deliver a more streamlined, strategic and cost-effective model of health commissioning. The ICB will oversee the commissioning of care for the approximately 2 million people who live in Greater Essex, including Essex, Thurrock and Southend-on-Sea. Operating within a reduced running cost envelope and aligned to the new requirements of ICBs in England, the Greater Essex ICB will focus on improving population health outcomes, health equity and smarter resource allocation.The AACC service delivers the statutory duties of the ICB to assess and to provide services that meet the identified needs of those found eligible for Continuing Healthcare. The service delivers that duty through the implementation of the National Framework for Continuing Healthcare and NHS Funded Nursing Care and the National Framework for Children and Young Peoples Continuing Care.The Administrator will provide effective and efficient administrative support to AACC clinical teams. This will include a range of administrative tasks such as diary management, booking assessments and meetings, producing accurate minutes and actions, corresponding with service providers and service users, producing documentation.As the ICB transitions to become a leaner, more focused strategic commissioning organisation the post holder will be expected to support AACC in delivering on the three fundamental shifts set out in the NHS 10-year plan:From Treatment to Prevention: Embedding preventative, personalised and population based approaches to commissioning.From Hospital to Community: Championing care model redesign that supports community and neighbourhood health.From Analogue to Digital: Enabling clinically driven transformation through digital innovation, data analytics and evidence based improvement.KEY DUTIES AND RESPONSIBILITIESTo deliver on the job description set out above, the job holder will be expected to deliver on the requirements set out below:Policy and service developmentSupport implementation of policy and / or service developments related to AACCSupport team to ensure compliance with relevant ICB policiesCompletes surveys or evaluations to support project deliveryStrategy and analysis Helps present insights and reports relating to AACC drawing on complex data, that can be used to inform decision making and deliveryUse of data and insight to contribute to reporting, including performance management, financial and quality reporting against agreed contractual or project deliverablesPlanning and organisation Support development and delivery of project plans relating to AACC helping develop effective arrangements to support governance, risk management, escalations and reportingSupport coordination of meetings and events to support delivery of project plansCapturing effective minutes, actions and decisions from meetings and eventsManage competing priorities, prioritizing own resources to effectively deliver agreed tasks or projectsEnsure accurate reporting and records managementCommunications and PartnershipsWork collaboratively, modelling inclusive, respectful and compassionate behavioursSupports development of high quality written and verbal briefingsRegular use of email and phone communications to deliver administrative tasksBuild strong, trust-based relationships across the team and ICB as neededWork effectively in multi-disciplinary teams to help deliver agreed projects / manage directorateEffective management of complex, sensitive and challenging informationFinancial and resource managementSupports administration for the procurement of relevant servicesTeam management and capability buildingWork as an effective team member, undertaking training as requiredSupport the effective transition of relevant functions to new portfolios within or beyond the ICB to support the new NHS operating model, in line with the requirements of the Model ICB BlueprintWork collaboratively with system partners to facilitate transitional arrangementsMaintain a focus on quality, safety and affordability during transitionSupporting effective Information Asset Management for the teamOtherPrimarily desk-based work that requires use of visual display units, focused concentration and frequent participation in on-line or in person meetingsAble to use software to develop high quality documents and reports through Microsoft suite (word, power point, excel)Able to use software to manage the operations of AACC (Broadcare, Systm1 etc.)Flexibility and evolving responsibilitiesAs the ICB continues to evolve, portfolios may be subject to change to reflect the needs of the organization, the health and care system and national policy direction. This may include adjustments to areas of responsibility or realignment of reporting structures.KEY RELATIONSHIPSThe post holder will need to build constructive relationships with partners from across the health and care system. Key relationships will be with:-ICB senior leaders-Team members-Finance business partners-Information Governance Team-HR business partners-Business Managers-System partnersPerson Specification Qualifications EssentialDiploma level qualification or equivalent level of experience in relevant roleDesirableEvidence continued professional development Governance and Assurance EssentialExperience supporting delivery of projects which require collective decision-makingGood understanding of effective corporate governance and the route for decision making within the ICB Experience EssentialExperience of working in a fast paced administration / secretarial role, including provision of administrative and project support and implementing administrative systemsManaging complex and confidential information. Experience of supporting development and delivery of projects Partnerships & Communities EssentialExperience working across teams and organisations in the development and delivery of projectsAble to effectively influence and challenge within areas of responsibility, escalating appropriately when necessary. Experience of good communication skills Strategy & Analysis EssentialAble to present information clearly to support decision makingUnderstand the importance of evaluation and audits to support improvementExperience using proven project management tools People & Culture EssentialAct as a positive, compassionate and inclusive team member, demonstrating commitment to promoting diversity, inclusion and equality of opportunityProvide supervision for junior staff within a teamCommitment to continuous improvement, organisation learning and achieving positive outcomes for all staff, patients, service users and carers - working in line with the NHS People Promise Personal Attributes and Values EssentialPersonal commitment to the values of the NHS 10-year Plan, the NHS People Plan, the Nolan Principles, to championing equality, diversity and inclusion within the ICB and the wider health system Person Specification Qualifications EssentialDiploma level qualification or equivalent level of experience in relevant roleDesirableEvidence continued professional development Governance and Assurance EssentialExperience supporting delivery of projects which require collective decision-makingGood understanding of effective corporate governance and the route for decision making within the ICB Experience EssentialExperience of working in a fast paced administration / secretarial role, including provision of administrative and project support and implementing administrative systemsManaging complex and confidential information. Experience of supporting development and delivery of projects Partnerships & Communities EssentialExperience working across teams and organisations in the development and delivery of projectsAble to effectively influence and challenge within areas of responsibility, escalating appropriately when necessary. Experience of good communication skills Strategy & Analysis EssentialAble to present information clearly to support decision makingUnderstand the importance of evaluation and audits to support improvementExperience using proven project management tools People & Culture EssentialAct as a positive, compassionate and inclusive team member, demonstrating commitment to promoting diversity, inclusion and equality of opportunityProvide supervision for junior staff within a teamCommitment to continuous improvement, organisation learning and achieving positive outcomes for all staff, patients, service users and carers - working in line with the NHS People Promise Personal Attributes and Values EssentialPersonal commitment to the values of the NHS 10-year Plan, the NHS People Plan, the Nolan Principles, to championing equality, diversity and inclusion within the ICB and the wider health systemEmployer detailsEmployer nameNHS Essex Integrated Care BoardAddressSeax HouseVictoria Road SouthChelmsfordEssexCM1 1QHUnited KingdomEmployer's websiteEmployer detailsEmployer nameNHS Essex Integrated Care BoardAddressSeax HouseVictoria Road SouthChelmsfordEssexCM1 1QHUnited KingdomEmployer's website