At a Glance
- Tasks: Lead and manage complex Continuing Healthcare reviews and Appeals with compassion and fairness.
- Company: Join the NHS Central East Integrated Care Board, committed to quality and inclusivity.
- Benefits: Competitive salary, flexible working options, and a supportive environment for personal growth.
- Other info: Dynamic team environment with opportunities for career advancement and development.
- Why this job: Make a real difference in healthcare outcomes for individuals and families.
- Qualifications: Degree-level education and relevant professional qualifications required.
The predicted salary is between 49387 - 56515 £ per year.
Make a Difference in Continuing Healthcare Quality and Governance
Are you an experienced Continuing Healthcare (CHC) professional looking for an opportunity to lead, influence and improve outcomes for individuals and families navigating complex Appeals and retrospective CHC reviews? We are seeking a highly motivated Senior Assessor - PUPoC & Appeals Clinical Team (Band 7) to lead the delivery of Previously Unassessed Periods of Care (PUPoC) reviews & Appeals and support the highest standards of quality, governance and decision-making within our All Age CHC Quality Improvement & Governance Team.
This is an exciting opportunity to play a pivotal role in managing retrospective Continuing Healthcare reviews & Appeals, ensuring every case is assessed fairly, lawfully and compassionately in line with the National Framework for NHS Continuing Healthcare.
As a senior member of the team, you will:
- Lead the end-to-end management of PUPoC cases and Appeals.
- Quality assure assessments, recommendations and decision rationales.
- Provide expert advice and guidance on complex retrospective reviews.
- Monitor performance, case progression and statutory timescales.
- Support backlog reduction whilst maintaining quality and consistency.
- Work closely with clinical, legal and finance colleagues to deliver robust and defensible decisions.
- Communicate sensitively and effectively with individuals, families and representatives.
- Identify trends and learning opportunities to improve CHC services and governance.
We are committed to promoting equal opportunities to achieve equity of access, experience and outcomes and to recognising and valuing people's differences. We are passionate about creating an inclusive workplace that promotes and values diversity; we see this as a strength and part of our founding mission, values and behaviours. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers patient outcomes.
We are committed to creating the best place to work, where your contribution is valued, your wellbeing is supported and all our colleagues can reach their full potential. We welcome and encourage applications from all areas of the community, who meet the criteria for the role, regardless of their protected characteristic. We work to ensure that our recruitment processes are as inclusive as possible to everyone, including making adjustments for people who have a disability or long-term condition and support with the recruitment process for people with lived experience.
We are happy to discuss flexible working options for all roles. We operate a Carer friendly working environment that is supportive and inclusive. We actively encourage Carers to self-identify themselves. We are a Disability Confident Employer and commit to shortlisting suitable applicants who meet the essential criteria for an interview. Please inform us of any adjustments you may require.
Details:
- Date posted: 21 July 2026
- Pay scheme: Agenda for change
- Band: Band 7
- Salary: £49,387 to £56,515 a year per annum
- Contract: Permanent
- Working pattern: Full-time
- Reference number: 644-CE037
- Job locations: Central East Integrated Care Board, Gemini House, Bartholomew's Walk, Ely, CB7 4EA, United Kingdom
For further information on this role please see the job description and person specification attached.
Person Specification:
- Qualifications
- Essential: Educated to degree level or equivalent experience in a relevant field (e.g., health, care, public services, management, or related discipline).
- Relevant professional qualification.
- Desirable: Experience in managing teams or services within the NHS, public sector, or a comparable complex environment.
- Knowledge
- Essential: Understanding of NHS structures, Integrated Care Systems, and current health and care priorities.
- Experience in operational planning, performance monitoring, and delivery of agreed objectives.
- Ability to manage competing priorities and maintain professionalism in a challenging environment.
- Desirable: Evidence of working collaboratively with a range of stakeholders, including clinicians, partner organisations, and community groups.
- Skills
- Essential: Strong communication and influencing skills, able to present information clearly to different audiences.
- Good analytical skills, with the ability to interpret data and use insights to inform decisions and improvements.
- Ability to make sound decisions under pressure and maintain focus on delivery in a dynamic environment.
- Desirable: Ability to build effective relationships and work collaboratively across teams and organisational boundaries.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applicants must have current UK professional registration.
Senior Assessor PUPOC & Appeals Clinical Team in Ely employer: National health service
At NHS Central East ICB, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment. Our commitment to employee wellbeing, professional development, and flexible working options ensures that every team member can thrive while making a meaningful impact in the community. Located in Ely, our organisation values diversity and actively encourages applications from all backgrounds, creating a rich tapestry of perspectives that enhance our service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Assessor PUPOC & Appeals Clinical Team in Ely
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We think you need these skills to ace Senior Assessor PUPOC & Appeals Clinical Team in Ely
Some tips for your application 🫡
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Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at National health service. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at National health service
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
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Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
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As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research National health service’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
