Elective Admissions Manager

Job summary The Elective Admissions Manager is responsible for delivering high-quality, efficient patient services, providing operational management support to the General Managers and Divisional Directors. Working collaboratively with Service Directors, Lead Nurses, Matrons, Clinical Managers and Charge Nurses, the post holder will support achievement of agreed performance, productivity, financial and clinical quality targets. The post holder will support the Theatres, Anaesthetics and Preoperative Manager with the day-to-day management, performance and monitoring of the Elective Admissions Team, including recruitment, training and retention, and delivery of elective recovery objectives. They will act as system lead/super-user for key services, including telephony, elective admissions demand and capacity management, LUNA (or equivalent), Care Coordination Solution (CCS), and systems supporting referrals, appointments and elective scheduling. The role will support strategic and operational service development, lead agreed projects and service improvement initiatives, manage internal monitoring and external reporting, and deputise for the Theatres, Anaesthetics and Preoperative Manager at internal and external meetings. Main duties of the jobProvide operational leadership for Elective Admissions, ensuring safe, efficient, patient-focused services that meet Trust quality, performance, access, productivity and financial objectives. Monitor activity, identify risks and underperformance, implement corrective actions and escalate significant issues appropriately.Support the Theatres, Anaesthetics and Preoperative Manager with elective recovery, service transformation, business planning, budget management, workforce recruitment, retention and development. Lead agreed projects, service redesign, capacity planning and development of robust SOPs to support data quality, patient tracking and performance reporting.Line manage administrative staff, including recruitment, induction, appraisal, development, attendance, capability and conduct, promoting Trust values and compliance with mandatory training.Support clinical governance, health and safety, risk management, complaints and patient feedback, ensuring learning drives continuous improvement. Communicate effectively with patients, families, staff and internal/external stakeholders.Act as system administrator/super-user for Elective Admissions systems and deputise for the Theatres, Anaesthetics and Preoperative Manager at relevant meetings.About usThe Hillingdon Hospitals NHS Foundation Trust is the only acute Hospital in the London Borough of Hillingdon and offers a wide range of services including accident and emergency, inpatient care, day surgery, outpatient clinics and maternity services. The Trust's services at Mount Vernon Hospital include routine day surgery, delivered at a modern treatment centre, a minor injuries unit and outpatient clinics.The safety and well-being of our patients and of our staff is paramount and we are making urgent improvements to address this - particularly in infection prevention and control. We are making progress and going forward by working in partnership with local GPs, charities,community services, academic partners, our local authority, neighbouring hospitals and the wider North West London Integrated care system, and ensuring that we listen and work in partnership with our local population. We are absolutely focused on ensuring that our hospitalsprovide high quality, safe and compassionate care, while drive forward the building of the new Hillingdon Hospital.We have over 3,500 members of staff that are proud to care for nearly half a million people, with a vision to be an outstanding provider of healthcare through leading health and academic partnerships, transforming services, to provide the best care where needed.DetailsDate posted20 October 2026Pay schemeAgenda for changeBandBand 6Salary 45,953 to 54,254 a year Per Annum inc HCAA ContractPermanentWorking pattern Full-time Reference number394-PCD-8352217NOJob locationsMount Vernon HospitalRickmansworth RoadNorthwoodHA6 2RNUnited KingdomJob descriptionJob responsibilitiesPlease refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities. Job description Job responsibilitiesPlease refer to the attached Job Description and Person Specification for a full list of role requirements and main responsibilities.Person Specification Education, Qualifications and Experience EssentialEducated to a degree or equivalent experienceAt least 3 years relevant NHS experienceAt least 2 years previous experience on outpatient booking processes and systemsAt least 2 years' experience in a supervisory or team leader roleDetailed understanding of 18-week principles, including RTT measurementAt least 3 years' experience in using Patient Administration Systems (PAS)Ability to analyse and interpret complex notes and data within core systems such as PAS and HCR to understand the patient's journey as applicable to RTT pathway management principlesDetailed knowledge of the effects of poor systems management and data quality on patient experience and other Trust and national agendasGood understanding of the referral receipt to booking of appointments and how it links to 18 weeks.Clear understanding of the concept of patient confidentialityDesirablePro-active and able to identify and act upon opportunities for improvementKnowledge of clinical pathwaysPrevious experience within a Clinical Division, Information Management or in-house systems and applicationsOther relevant Information System trainingKnowledge and understanding of medical terminologyKnowledge of excellent Customer / Patient ServicesKnowledge of the e-RS systems Skills EssentialQuickly and expertly identify and investigate inconsistencies in dataSystem administration, escalation and problem-solving skillsLogical thinkingStrong attention to detailGood keyboard skillsCompetent in using Microsoft packages, including Word, Excel and PowerPointMust have excellent communication skills, both written and verbal, have the ability to communicate internally and externally at all levels and be a team playerAbility to develop and maintain communication with people on complex matters, issues and ideas and/or in complex situationsDemonstrates effective leadershipStrong people management skillsConfident to participate in meetingsConfident in delivering training to small groupsAwareness and understanding of the NHS modernisation agenda and how it fits with the post holder's roleAbility to work flexibly within a teamAbility to make judgements and generate solutionsAbility to make decisions within a given frameworkAbility to manage distressing situations with the right de-escalation approach, including occasional exposure to verbal abusePresentation and communication skills Skills Knowledge and Abilities EssentialThe ability to work using one's own initiativeExcellent time management and organisational skillsAbility to plan and manage own workload and that of a team efficientlyAbility to work to strict deadlinesAbility to work effectively across multi-sitesAbility to concentrate and work effectively when frequently interruptedWork flexibly and plan team workload in consultation with other departmental team leaders and managersAbility to plan, coordinate and monitor the delivery of services and/ or projects.Ability to plan, develop, monitor and review the recruitment, deployment and management of peopleExperience in the day-to-day management of a teamExperience in staff recruitment, retention and performance managementDesirableGood understanding of Trust HR policies and proceduresCoaching and mentoring skills and experience Person Specification Education, Qualifications and Experience EssentialEducated to a degree or equivalent experienceAt least 3 years relevant NHS experienceAt least 2 years previous experience on outpatient booking processes and systemsAt least 2 years' experience in a supervisory or team leader roleDetailed understanding of 18-week principles, including RTT measurementAt least 3 years' experience in using Patient Administration Systems (PAS)Ability to analyse and interpret complex notes and data within core systems such as PAS and HCR to understand the patient's journey as applicable to RTT pathway management principlesDetailed knowledge of the effects of poor systems management and data quality on patient experience and other Trust and national agendasGood understanding of the referral receipt to booking of appointments and how it links to 18 weeks.Clear understanding of the concept of patient confidentialityDesirablePro-active and able to identify and act upon opportunities for improvementKnowledge of clinical pathwaysPrevious experience within a Clinical Division, Information Management or in-house systems and applicationsOther relevant Information System trainingKnowledge and understanding of medical terminologyKnowledge of excellent Customer / Patient ServicesKnowledge of the e-RS systems Skills EssentialQuickly and expertly identify and investigate inconsistencies in dataSystem administration, escalation and problem-solving skillsLogical thinkingStrong attention to detailGood keyboard skillsCompetent in using Microsoft packages, including Word, Excel and PowerPointMust have excellent communication skills, both written and verbal, have the ability to communicate internally and externally at all levels and be a team playerAbility to develop and maintain communication with people on complex matters, issues and ideas and/or in complex situationsDemonstrates effective leadershipStrong people management skillsConfident to participate in meetingsConfident in delivering training to small groupsAwareness and understanding of the NHS modernisation agenda and how it fits with the post holder's roleAbility to work flexibly within a teamAbility to make judgements and generate solutionsAbility to make decisions within a given frameworkAbility to manage distressing situations with the right de-escalation approach, including occasional exposure to verbal abusePresentation and communication skills Skills Knowledge and Abilities EssentialThe ability to work using one's own initiativeExcellent time management and organisational skillsAbility to plan and manage own workload and that of a team efficientlyAbility to work to strict deadlinesAbility to work effectively across multi-sitesAbility to concentrate and work effectively when frequently interruptedWork flexibly and plan team workload in consultation with other departmental team leaders and managersAbility to plan, coordinate and monitor the delivery of services and/ or projects.Ability to plan, develop, monitor and review the recruitment, deployment and management of peopleExperience in the day-to-day management of a teamExperience in staff recruitment, retention and performance managementDesirableGood understanding of Trust HR policies and proceduresCoaching and mentoring skills and experienceDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameThe Hillingdon Hospital NHS Foundation TrustAddressMount Vernon HospitalRickmansworth RoadNorthwoodHA6 2RNUnited KingdomEmployer's websiteEmployer detailsEmployer nameThe Hillingdon Hospital NHS Foundation TrustAddressMount Vernon HospitalRickmansworth RoadNorthwoodHA6 2RNUnited KingdomEmployer's website