At a Glance
- Tasks: Lead the Clinical Administration Division to enhance patient care and operational efficiency.
- Company: Join a compassionate Trust dedicated to excellence in healthcare.
- Benefits: Competitive salary, professional development, and a chance to make a real difference.
- Other info: Collaborative environment with opportunities for growth and impact.
- Why this job: Drive transformational change while improving patient experiences and outcomes.
- Qualifications: Senior-level experience in healthcare with strong leadership and financial management skills.
The predicted salary is between 75600 - 92400 £ per year.
As a Divisional Director of Operations for Clinical Administration, you will steer the Trust-wide Clinical Administration Division, ensuring efficient booking pathways, ward administration, MDT coordination, and related services that underpin high-quality patient care. You will provide strategic and operational leadership, drive service improvement, and monitor performance against access standards, while developing the workforce. This role blends transformational change with a patient-focused approach and alignment to the Trust’s values of compassion, excellence, and collaboration.
Responsibilities
- Lead Trust-wide Clinical Administration functions to drive improvement and optimise patient care pathways.
- Develop and implement operational strategies to uphold high standards of care, outcomes and experience; manage workforce, finances and capacity planning to meet targets.
- Foster team development and continuous improvement.
- Collaborate with internal and external stakeholders to align system-wide goals.
- Provide advice and guidance to senior management and deputise for the Deputy Chief Operating Officer when needed.
Key requirements
- Substantial senior-level experience in an acute or specialist hospital setting with a solid understanding of NHS performance and governance for acute trusts.
- Track record of delivering operational performance, service redesign and continuous improvement.
- Strong financial management, including budgeting, cost control and NHS costing.
- Experience in implementing performance management systems and managing contracts and departmental performance indicators.
- Proven negotiation and influence skills with the ability to address underperformance.
- Experience leading complex change programs with focus on patient experience and staff engagement.
- Proven ability to analyse complex data and translate it for clinical teams.
- Experience in developing business cases for capital and revenue investment.
- Ability to manage within a complex organisation and balance multiple priorities.
- Understanding of clinical and business information systems.
- Willingness to travel as required.
Essential to uphold Trust values: compassion, excellence, collaboration.
Skills
- Inspirational leadership.
- Stakeholder engagement.
- Collaborative and resilient.
- Financial management and planning.
- Demand and capacity planning.
- Performance management and data interpretation.
Divisional Director of Operations - Clinical Administration employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
