Overview
You will lead the ENT/Audiology and OMFS Directorate, ensuring safe, efficient, and high-quality patient care within the Surgical Care Group. You’ll drive improvement and transformational change, aligning clinical governance, performance targets, and budget with strategic objectives. This role involves cross-functional leadership across Clinical Directors, Matrons, and Care Group teams, with a clear focus on quality, safety, and patient experience. The opportunity offers impact through service redesign, workforce development, and collaboration with partners to improve outcomes.
Pay / Benefits
- flexible working (Timewise accreditation)
- opportunity to lead transformational change
- working with cross-site teams
- nursing/clinical governance involvement
- professional development opportunities
Responsibilities
- Provide operational leadership to the Directorate in partnership with Clinical Director and Matrons
- Ensure delivery of quality, activity, and financial targets
- Manage income and expenditure and monitor performance against targets
- Develop and monitor policies, procedures, and governance processes consistent with Trust standards
- Lead service redesign, transformation, and clinical strategy development
- Oversee recruitment, induction, appraisal, training, and workforce planning for non-clinical staff and support medical staffing considerations
- Ensure compliance with HR policies and deliver on workforce planning and rota management
- Support quality improvement, risk management, and incident reporting within the Directorate
- Prepare business cases and participate in pricing, costing, and funding bids
- Collaborate with Care Group and Trust teams on capacity planning and efficiency initiatives
- Contribute to external reviews, inspections (CQC, cancer peer reviews), and governance
- Participate in the Trust on-call rota and handle internal grievances as required
Key requirements
- Senior management experience in an acute NHS setting
- Record of delivering performance targets and service redesign
- Financial management experience including efficiencies and budgeting
- Proven ability to work with clinical teams and drive cross-functional collaboration
- Knowledge of NHS financial flows, HR practices, and governance
- First degree or professional qualification in management; management qualification preferred
- Experience with workforce planning, job design, and rota management
- Understanding of CQC, national strategies, and clinical governance agenda
- Willingness to travel between sites and participate in on-call duties
- Discretion with on-going professional development and openness to improvement initiatives
- Strong leadership and motivational skills
- Excellent communication and presentation abilities
- Strategic and analytical thinking
- Financial modelling and complex financial/activity analysis
- Performance management reporting
- Policy drafting and briefing documents
Directorate Manager - ENT and OMFS employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
