At a Glance
- Tasks: Lead strategic and operational initiatives to enhance healthcare services and organisational culture.
- Company: Join WellBN, a multi-site GP practice dedicated to inclusive primary care.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and community wellbeing.
- Why this job: Make a meaningful impact on local healthcare and foster a thriving workplace culture.
- Qualifications: Senior leadership experience in healthcare and strong financial management skills.
The predicted salary is between 81000 - 99000 £ per year.
Help shape the next chapter at WellBN. This is a unique opportunity to join WellBN's Senior Leadership Team at an important point in our journey. We are looking for an experienced, values-led leader to help reshape our organisation, strengthen our culture, and build a sustainable future for our patients, people and communities. WellBN has a proud history of providing inclusive primary care across Brighton & Hove. We have also faced significant challenges in recent years, and we believe in being open about that. We are committed to learning from the past, building trust and creating an organisation where our people can thrive.
Working closely with the GP Partners and fellow Directors, you will provide strategic and operational leadership to drive improvement, strengthen governance, develop high-performing teams and deliver safe, effective and sustainable services. We're looking for someone with senior operational leadership experience, a track record of leading change, and the ability to balance strategic thinking with delivery. You'll be a collaborative, visible leader who builds strong relationships, inspires confidence and brings resilience, curiosity and credibility. This is an opportunity to make a lasting impact helping to shape WellBN's future, influence local healthcare and create a positive culture where colleagues and communities can flourish. If you're motivated by purpose and excited by the opportunity to lead meaningful change, we'd love to hear from you.
The Director of Operations & Strategy is the executive lead for all non-clinical aspects of the organisation, providing strategic and operational leadership to ensure the practice is financially sustainable, operationally effective, regulatory compliant and positioned to meet the changing needs of patients and the NHS. Working closely with the GP Partners and Clinical Director, the postholder translates organisational strategy into delivery while leading continuous improvement, workforce development, financial performance and business growth.
Main duties of the job
- Provide strategic and operational leadership to deliver the practice's vision, advising Partners on performance, opportunities and risk.
- Lead organisational change, service improvement and business development, building strong relationships with the PCN, ICB, NHS England and other stakeholders.
- Oversee non-clinical operations, ensuring efficient, high-quality services across all sites.
- Provide strategic oversight of financial performance, budgets and income optimisation.
- Lead corporate governance, regulatory compliance, risk management and CQC readiness.
- Foster a positive, high-performing culture through effective workforce planning, organisational development and inspirational leadership.
- Represent the practice externally, developing collaborative partnerships that support innovation, sustainability and long-term organisational success.
We are a multi-site GP practice committed to delivering outstanding patient care across our communities. We combine clinical excellence with strong operational leadership to provide safe, sustainable and innovative primary care services. As our organisation continues to evolve, we are seeking an experienced Director of Operations & Strategy to provide executive leadership across all non-clinical functions, ensuring the practice is well-positioned to meet future challenges and opportunities.
Person Specification
- Experience
- Significant senior leadership experience in primary care, healthcare or a comparable complex organisation.
- Experience leading multi-site operations and organisational change.
- Strong financial management, budgeting and performance reporting skills.
- Knowledge of NHS primary care, CQC, QOF and governance requirements.
- Excellent leadership, communication, influencing and stakeholder management skills.
- Desirable
- Experience working with PCNs, ICBs or wider NHS partnerships.
- Experience leading digital transformation programmes.
- Qualifications
- Desirable degree or equivalent professional qualification.
- Leadership qualification: CMI, ILM, MBA or equivalent.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Director of Operations and Strategy employer: National health service
The London Ambulance Service NHS Trust is an exceptional employer, offering a dynamic work environment that prioritises patient safety and service improvement. With a strong commitment to employee development, including leadership training and apprenticeship programmes, staff are empowered to grow their skills while contributing to the health of London. The Trust's inclusive culture and focus on quality management ensure that employees feel valued and supported in their vital roles.
