Deputy Memory Service Manager

Job summaryThe Memory Service Deputy Manager will be part of and help lead the Memory Service in conjunction with the Memory Service Manager. They will help provide a comprehensive service for both people with Dementia and their Carers as well as clinicians within the borough of Harrow and provide support / deputise for the Memory Service Manager as required.Main duties of the jobThis Deputy role will involve the full assessment of mental health care needs of people in the community as part of the Memory Service.This post will have a vital leadership role, acting as a role model for others, in communicating and maintaining good working relationships between the above named institutions. The postholder will take on the full line management responsibilities of a number of staff members within the Memory Service.The postholder will also be the nominated deputy for the manager of the Harrow Memory Service and will provide managerial support to staff within the team.About usWorking for our organisationCNWL has an established reputation for providing the highest standards of care together with an extensive range of clinical services.We are extremely proud of our employees across our services, with high quality patient care at the heart of everything we do.We're passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient's own home.Providing top quality care depends on our ability to employ the best people.You will become part of a talented, compassionate and enthusiastic workforce committed to a vision of 'making a positive difference in people's lives'.We're always looking to recruit people who will go the extra mile to support our patients, colleagues, teams and the Trust.You will be working for an organisation which values and respects all of its staff and the community it serves.The Trust provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.DetailsDate posted14 September 2026Pay schemeAgenda for changeBandBand 7Salary 55,524 to 62,652 a year per annum inc HCAS (pro rata if P/T) ContractPermanentWorking pattern Full-time Reference number333-J-HA-0755Job locationsBentley HouseBentley House, 15-21 Headstone DriveHarrowHA3 5QXUnited KingdomJob descriptionJob responsibilitiesDeputy Memory Service Manager - Key Responsibilities Provide clinical and operational leadership within the Memory Service, promoting a multidisciplinary approach to the assessment, diagnosis and management of people with dementia.Oversee referral screening, triage, assessment and care planning, ensuring patients and carers receive timely, evidence-based interventions and support.Act as an expert resource for dementia care, mental health, behavioural and psychological symptoms of dementia, medication management, the Mental Capacity Act, Deprivation of Liberty Safeguards and safeguarding processes.Support patients, families and carers throughout the dementia pathway, providing education, advice, emotional support and strategies to manage complex and challenging behaviours.Deputise for the Memory Service Manager and contribute to the strategic development of the service, ensuring compliance with national standards, legislation and Trust objectives.Lead, supervise and support staff through appraisal, clinical supervision, performance management, mentorship and workforce development activities.Foster effective communication and partnership working with GPs, primary care networks, social care, acute trusts, voluntary organisations and other key stakeholders.Monitor service performance, quality standards, activity data and KPIs, identifying opportunities to improve efficiency, patient outcomes and service delivery.Lead on clinical governance, audit, quality improvement and service development projects, ensuring practice remains evidence-based and aligned with current research and best practice guidance.Ensure high standards of clinical documentation, record keeping, confidentiality and information governance across the service.Manage resources effectively, including caseload allocation, staffing, sickness absence, health and safety responsibilities and day-to-day operational demands.Promote a culture of continuous learning, supporting student placements, staff training, research activity and the implementation of innovation within the service.Maintain oversight of risk management and complex case reviews, ensuring safe, person-centred and legally compliant care for patients with cognitive impairment and dementia. Job description Job responsibilitiesDeputy Memory Service Manager - Key Responsibilities Provide clinical and operational leadership within the Memory Service, promoting a multidisciplinary approach to the assessment, diagnosis and management of people with dementia.Oversee referral screening, triage, assessment and care planning, ensuring patients and carers receive timely, evidence-based interventions and support.Act as an expert resource for dementia care, mental health, behavioural and psychological symptoms of dementia, medication management, the Mental Capacity Act, Deprivation of Liberty Safeguards and safeguarding processes.Support patients, families and carers throughout the dementia pathway, providing education, advice, emotional support and strategies to manage complex and challenging behaviours.Deputise for the Memory Service Manager and contribute to the strategic development of the service, ensuring compliance with national standards, legislation and Trust objectives.Lead, supervise and support staff through appraisal, clinical supervision, performance management, mentorship and workforce development activities.Foster effective communication and partnership working with GPs, primary care networks, social care, acute trusts, voluntary organisations and other key stakeholders.Monitor service performance, quality standards, activity data and KPIs, identifying opportunities to improve efficiency, patient outcomes and service delivery.Lead on clinical governance, audit, quality improvement and service development projects, ensuring practice remains evidence-based and aligned with current research and best practice guidance.Ensure high standards of clinical documentation, record keeping, confidentiality and information governance across the service.Manage resources effectively, including caseload allocation, staffing, sickness absence, health and safety responsibilities and day-to-day operational demands.Promote a culture of continuous learning, supporting student placements, staff training, research activity and the implementation of innovation within the service.Maintain oversight of risk management and complex case reviews, ensuring safe, person-centred and legally compliant care for patients with cognitive impairment and dementia.Person Specification EDUCATION AND QUALIFICATIONS EssentialRMN qualification and current registrationDiploma / Degree in subject related to Mental HealthDesirableSLICE or equivalent.Educated to degree/masters level.Nurse Prescribing qualification or willingness to undertake this.RGN PREVIOUS EXPERIENCE EssentialExperience as a qualified mental health practitionerExperience of working with people with Dementia and an in depth knowledge of Dementia CareRisk assessment/management.Evidence of leadership skillsAbility to apply research to practice.Knowledge of counselling skills/cognitive behavioural skills/psychosocial interventions/brief solution focused therapy.A successful track record in making improvements in service delivery or operational effectivenessA successful track record in managing staff effectively, including improving performanceDesirableOther relevant post registration experience.Audit and Research.Experience managing budgetsExposure to delivering service change KILLS, KNOWLEDGE, ABILITIES EssentialAn understanding of the Mental Health Act (1983), the Mental Health Code of Practice and the CPA process.Ability to reflect on and evaluate one's own practice, and A/I accept constructive criticism.Ability to teach, supervise and assess junior staff and learners. Other EssentialAble to exercise initiative, flexibility and tact.Ability to meet deadlinesWilling to use peer and group supervision creatively.Understanding/implementation of Equal Opportunities Person Specification EDUCATION AND QUALIFICATIONS EssentialRMN qualification and current registrationDiploma / Degree in subject related to Mental HealthDesirableSLICE or equivalent.Educated to degree/masters level.Nurse Prescribing qualification or willingness to undertake this.RGN PREVIOUS EXPERIENCE EssentialExperience as a qualified mental health practitionerExperience of working with people with Dementia and an in depth knowledge of Dementia CareRisk assessment/management.Evidence of leadership skillsAbility to apply research to practice.Knowledge of counselling skills/cognitive behavioural skills/psychosocial interventions/brief solution focused therapy.A successful track record in making improvements in service delivery or operational effectivenessA successful track record in managing staff effectively, including improving performanceDesirableOther relevant post registration experience.Audit and Research.Experience managing budgetsExposure to delivering service change KILLS, KNOWLEDGE, ABILITIES EssentialAn understanding of the Mental Health Act (1983), the Mental Health Code of Practice and the CPA process.Ability to reflect on and evaluate one's own practice, and A/I accept constructive criticism.Ability to teach, supervise and assess junior staff and learners. Other EssentialAble to exercise initiative, flexibility and tact.Ability to meet deadlinesWilling to use peer and group supervision creatively.Understanding/implementation of Equal OpportunitiesDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).Employer detailsEmployer nameCentral and North West London NHS Foundation TrustAddressBentley HouseBentley House, 15-21 Headstone DriveHarrowHA3 5QXUnited KingdomEmployer's websiteEmployer detailsEmployer nameCentral and North West London NHS Foundation TrustAddressBentley HouseBentley House, 15-21 Headstone DriveHarrowHA3 5QXUnited KingdomEmployer's website