Practice Manager Dr Sharma & Rai Practice Group in Dagenham

Dr Sharma & Rai Practice Group is seeking an experienced, motivated and organised Practice Manager to join our developing group of GP practices in Barking and Dagenham, East London. This is an exciting opportunity for a confident and proactive manager who enjoys leading teams, improving systems and supporting the delivery of safe, efficient and high-quality patient care. The successful candidate will be primarily based at one of our practice sites and will also support consistent systems, shared processes, staff management and service improvement across the wider group when required.

We are looking for an approachable, solution-focused individual who can manage a varied workload covering practice operations, HR, compliance, finance, patient services and digital systems. You will work closely with the GP Partners, senior management team, clinicians and administrative staff and will have the opportunity to make a meaningful contribution to the continued development of the practice group.

Main duties of the job:

• Lead the day-to-day operational management of the main practice site while supporting consistent systems and service development across the wider practice group.
• Manage and support reception, administration and wider practice teams.
• Oversee recruitment, induction, training, appraisals, attendance and performance management.
• Ensure effective daily operations, staffing arrangements, workflows and patient services.
• Support compliance with CQC requirements, NHS contractual obligations, information governance, health and safety, and practice policies.
• Monitor QOF, enhanced services, claims, income and other key performance areas.
• Manage complaints, patient feedback, significant events and quality improvement work.
• Use EMIS, online consultation platforms, telephony and other digital systems to improve access and efficiency.
• Work closely with the GP Partners, clinicians, PCNs, ICB teams and external organisations.

The postholder will be expected to identify problems, implement practical improvements and provide reliable operational and management support across the group.

About us:

Dr Sharma & Rai Practice Group provides GP services across Barking and Dagenham, East London. We are a busy and developing multi-site organisation with a strong focus on patient care, teamwork, compliance and service improvement. Our practices work collaboratively to develop consistent systems and effective ways of working. You will join a supportive team of GP Partners, managers, clinicians and administrative staff, with the opportunity to contribute to the continued development of the group.

Person Specification:

• Essential: Relevant management qualification or evidence of equivalent management experience.
• Desirable: Relevant training in information governance, health and safety, safeguarding or employment management, or relevant experience.

• Essential: Significant experience of managing staff and day-to-day operational services.
• Experience of recruitment, induction, training, appraisals, absence management and performance management.
• Experience of managing competing priorities and resolving operational problems.
• Experience of developing and improving systems, procedures and workflows.
• Experience of handling complaints, concerns or service-quality issues.
• Experience of working with confidential and sensitive information.
• Experience of using digital systems, producing reports and monitoring performance.
• Desirable: Previous experience as a Practice Manager, Deputy Practice Manager or Assistant Practice Manager.
• Experience of working in NHS general practice or primary care.
• Experience of CQC compliance and inspection preparation.
• Experience of QOF, enhanced services, NHS claims or income monitoring.
• Experience of financial management, budgets, payroll or expenditure monitoring.
• Experience of working across more than one site or supporting organisational change.

This job description outlines the main responsibilities of the role. It may be reviewed and amended following discussion with the postholder to reflect the developing needs of the practice group.