Job summaryDr Sharma & Rai Practice Group is seeking an experienced, motivated and organised Practice Manager to join our developing group of GP practices in Barking and Dagenham, East London.This is an exciting opportunity for a confident and proactive manager who enjoys leading teams, improving systems and supporting the delivery of safe, efficient and high-quality patient care.We are looking for an approachable, solution-focused individual who can manage a varied workload covering practice operations, HR, compliance, finance, patient services and digital systems.Main duties of the jobThe Practice Manager will lead the day-to-day operational management of the main practice site while supporting consistent systems and service development across the wider practice group.Overseeing recruitment, induction, training, appraisals, attendance and performance management. Supporting compliance with CQC requirements, NHS contractual obligations, information governance, health and safety, and practice policies. Monitoring QOF, enhanced services, claims, income and other key performance areas. Managing complaints, patient feedback, significant events and quality improvement work. Using EMIS, online consultation platforms, telephony and other digital systems to improve access and efficiency. We are a busy and developing multi-site organisation with a strong focus on patient care, teamwork, compliance and service improvement. You will join a supportive team of GP Partners, managers, clinicians and administrative staff, with the opportunity to contribute to the continued development of the group.Full-time Practice Manager GP Partners and Senior Management Team The Practice Manager will be responsible for the effective day-to-day management of the main practice site and will support the development of consistent systems and processes across the wider practice group.Coordinate staffing, workflows, rotas and operational arrangements. Support consistent policies, procedures and working practices across the practice group. Maintain business continuity and support emergency planning arrangements. Monitor service performance and provide updates to the Partners and Senior Management Team. Lead recruitment, selection, induction and probation processes. Coordinate staff training, development and mandatory training. Conduct or support appraisals, supervision and performance reviews. Manage attendance, sickness absence, conduct and capability matters in accordance with practice policies. Support compliance with CQC regulations and standards. Assist with the preparation and maintenance of evidence for inspections and assurance processes. Oversee information governance, confidentiality, data protection and records-management arrangements. Ensure health and safety requirements, risk assessments and relevant policies are maintained. Coordinate the review and updating of practice policies and procedures. Support safeguarding arrangements and ensure staff training requirements are monitored. Patient services and quality improvement Manage or coordinate complaints, concerns and responses in line with practice procedures. Support significant-event reviews, learning and quality-improvement activity. Support the Partners and Senior Management Team with financial monitoring and income protection. Monitor claims, payments and practice income where required. Assist with budget monitoring, purchasing and control of practice expenditure. Work with accountants, payroll providers, commissioners and other external organisations as required. Help ensure services are delivered efficiently and resources are used appropriately. Digital systems and information Support the effective use of EMIS, online consultation platforms, AccuRx, cloud telephony and other practice systems. Identify opportunities to improve efficiency through digital systems and better workflows. Ensure staff receive appropriate training and follow agreed digital procedures. Support data quality, searches, reporting and performance monitoring. Assist with system changes, implementation projects and business-continuity arrangements. Support the implementation of local and national NHS initiatives. Work within practice policies, procedures and delegated authority. Participate in training and professional development relevant to the role. Travel between practice sites where required. Practice Manager The Practice Manager will be responsible for the effective day-to-day management of the main practice site and will support the development of consistent systems and processes across the wider practice group.Coordinate staffing, workflows, rotas and operational arrangements. Support consistent policies, procedures and working practices across the practice group. Maintain business continuity and support emergency planning arrangements. Monitor service performance and provide updates to the Partners and Senior Management Team. Lead recruitment, selection, induction and probation processes. Coordinate staff training, development and mandatory training. Conduct or support appraisals, supervision and performance reviews. Manage attendance, sickness absence, conduct and capability matters in accordance with practice policies. Support compliance with CQC regulations and standards. Assist with the preparation and maintenance of evidence for inspections and assurance processes. Oversee information governance, confidentiality, data protection and records-management arrangements. Ensure health and safety requirements, risk assessments and relevant policies are maintained. Coordinate the review and updating of practice policies and procedures. Support safeguarding arrangements and ensure staff training requirements are monitored. Patient services and quality improvement Manage or coordinate complaints, concerns and responses in line with practice procedures. Support significant-event reviews, learning and quality-improvement activity. Support the Partners and Senior Management Team with financial monitoring and income protection. Monitor claims, payments and practice income where required. Assist with budget monitoring, purchasing and control of practice expenditure. Work with accountants, payroll providers, commissioners and other external organisations as required. Help ensure services are delivered efficiently and resources are used appropriately. Digital systems and information Support the effective use of EMIS, online consultation platforms, AccuRx, cloud telephony and other practice systems. Identify opportunities to improve efficiency through digital systems and better workflows. Ensure staff receive appropriate training and follow agreed digital procedures. Support data quality, searches, reporting and performance monitoring. Assist with system changes, implementation projects and business-continuity arrangements. Support the implementation of local and national NHS initiatives. Work within practice policies, procedures and delegated authority. Participate in training and professional development relevant to the role. Travel between practice sites where required. DesirableRelevant training in information governance, health and safety, safeguarding or employment management, or relevant experience Experience of recruitment, induction, training, appraisals, absence management and performance management.Experience of handling complaints, concerns or service-quality issues.Experience of using digital systems, producing reports and monitoring performance.DesirablePrevious experience as a Practice Manager, Deputy Practice Manager or Assistant Practice Manager.Experience of working in NHS general practice or primary care.Experience of CQC compliance and inspection preparation.Experience of QOF, enhanced services, NHS claims or income monitoring.Experience of financial management, budgets, payroll or expenditure monitoring.DesirableRelevant training in information governance, health and safety, safeguarding or employment management, or relevant experience Experience of recruitment, induction, training, appraisals, absence management and performance management.Experience of handling complaints, concerns or service-quality issues.Experience of using digital systems, producing reports and monitoring performance.DesirablePrevious experience as a Practice Manager, Deputy Practice Manager or Assistant Practice Manager.Experience of working in NHS general practice or primary care.Experience of CQC compliance and inspection preparation.Experience of QOF, enhanced services, NHS claims or income monitoring.Experience of financial management, budgets, payroll or expenditure monitoring.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer nameHeathway Medical CentreAddressChurch Elm LaneDagenhamEssexRM10 9RRUnited KingdomEmployer's websiteEmployer detailsEmployer nameHeathway Medical CentreAddressChurch Elm LaneDagenhamEssexRM10 9RRUnited KingdomEmployer's website
Practice Management Director in Dagenham employer: National health service
The London Ambulance Service NHS Trust is an exceptional employer, offering a dynamic work environment that prioritises patient safety and service improvement. With a strong commitment to employee development, including leadership training and apprenticeship programmes, staff are empowered to grow their skills while contributing to the health of London. The Trust's inclusive culture and focus on quality management ensure that employees feel valued and supported in their vital roles.
