At a Glance
- Tasks: Provide expert ICT support and maintain key applications for the Welsh Ambulance Service.
- Company: Join the Welsh Ambulance NHS Trust, a diverse team dedicated to world-class patient care.
- Benefits: Enjoy a competitive salary, professional development, and flexible working options.
- Other info: Opportunities for career growth in a dynamic and inclusive environment.
- Why this job: Make a real difference in healthcare by supporting vital ICT systems.
- Qualifications: Degree in ICT or equivalent experience; problem-solving skills are essential.
The predicted salary is between 32557 - 39631 £ per year.
The post holder will work within the ICT Applications and Systems team, providing expert and effective ICT support, predominantly supporting the development, implementation and ongoing maintenance of the Trust's key ICT applications and systems. The Applications team are responsible for maintaining the majority of the Applications and systems used by the trust, including but not limited to CAD Computer Aided Dispatch, 999 and 111 Clinical and Non-Clinical Triage Systems, EPCR Electronic Patient Records platform and Rostering systems.
The post holder will be required to work with minimal supervision to a high standard, prioritise work and manage time effectively, ensuring that deadlines and targets are met. Writing documentation for others to follow when necessary. Supporting, maintaining and installing ICT managed applications and software across the Trust in accordance with Organisational policies and procedure. Ensuring scheduled work is completed within timescales to agreed quality standards and in line with departmental procedures.
The postholder will provide second-line support to users. The post holder will be expected to ensure the efficient maintenance and administration of all ICT systems where appropriate. The post holder will support enhancements to existing systems as well as implement and support the development of new services.
Main duties of the job
- Providing second line ICT support for users of all ICT applications and systems in The Welsh Ambulance Service Trust, escalating problems in a timely and efficient manner over the telephone, face to face and via electronic communication using own initiative.
- Supporting the senior applications specialists and team colleagues with applications project work, assisting in the implementation and testing of the new systems.
- Providing additional support to the senior applications specialists in the ongoing maintenance and monitoring of the key applications systems once implemented in the Trust.
- Providing support to remote users with a need to travel to a number of the Trust's sites.
- Prioritise and respond to calls assigned in the ICT helpdesk software, ensuring the integrity of the call and solution information is kept up to date.
- Liaise with both internal and external agencies for the installation/configuration of new and current systems.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. Welsh Language level 1 skills are desirable for this role.
Qualifications and Knowledge
- Educated to Degree level in an ICT related subject or equivalent experience.
- Evidence of continuing professional development and post qualification learning and development.
- Operating systems including all current Microsoft Desktop and Server operating systems.
- Sufficient knowledge of applications and systems to support fault diagnosis.
- TCPIP Desktop configuration
- LAN Troubleshooting
Experience
- Extensive experience in the implementation and support of applications and systems.
Skills and Attributes
- Good problem solving, fault finding and rectification techniques.
- Ability to think clearly and logically.
- Ability to work with and understand applications and system components.
- Good interpersonal skills - able to elicit relevant information from users, provide telephone support, advise and guide staff on appropriate system usage.
- Explain technical issues in a clear and concise manner.
- Able to work independently and as part of a team.
- Able to adapt to change and keep up with new technologies using own initiative.
- Ability to work within Change.
- Experience of working within an ITIL environment.
- Able to learn new technologies and IT application and systems quickly, through both self-study and professional course.
Other
- Enthusiastic and motivated.
- Able to work under own initiative and manage time and priorities effectively.
- The post-holder must be proactive and self-motivated in learning new technologies and techniques in support of the organisation ICT requirements by formal training, self-study and practical experience.
- Full UK Driving Licence - Category B.
- Ability to travel between sites across Wales as required.
- Flexible approach to work.
- Ability to demonstrate Trust values.
- Highly professional.
ICT Applications Engineer in Cwmbran employer: National health service
The Welsh Ambulance NHS Trust is an exceptional employer, offering a supportive and inclusive work environment where over 4,000 dedicated professionals contribute to world-class patient care across Wales. With a strong emphasis on employee growth and development, the Trust provides diverse career opportunities and encourages applications from under-represented groups, ensuring that all voices are heard and valued. Working in locations such as Swansea, Cwmbran, or St Asaph, employees benefit from a flexible approach to work and the chance to make a meaningful impact in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Applications Engineer in Cwmbran
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what National health service values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges National health service might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at National health service!
✨Direct Apply to National health service
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We think you need these skills to ace ICT Applications Engineer in Cwmbran
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at National health service.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at National health service. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at National health service
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
