Care Navigator in Cowbridge

If you are looking for an interesting role within a friendly, supportive multi-disciplinary team, this may be the role for you. Roath House Surgery is expanding and looking for caring individuals who have a strong customer service focus and enjoy working in a very busy environment. In return, successful candidates will be given full training and support to develop the knowledge and skills required to flourish. Staff turnover in the practice is low and feedback is very positive regarding the working environment and the team ethos. A warm welcome awaits the successful candidate! This role is a full time, permanent post (37.5 hours per week, Monday to Friday, between the hours of 8am - 6:30pm).

Main duties of the job

• Have a thorough knowledge of all Practice procedures, work in accordance of written protocols, receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
• The role requires a range of IT skills including utilising a clinical system, emails, and Microsoft products (training will be provided on all systems).
• Contribute to the practice team ethos and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• Contribute to the practice rota to provide additional cover for team members during periods of sickness and annual leave.

Job Responsibilities may also require you to:

• Amalgamate newly registered patient's notes on receipt to the practice.
• Fax and photocopy as required.
• Scan patient correspondence onto computer records where applicable.
• Provide patients with test results over the phone or in person in accordance with practice guidelines.
• Receive and signpost patients in reception.
• Handle prescription requests and distribute completed prescriptions.
• Deal with telephone queries and transfer calls to the appropriate person.
• Do any other appropriate tasks commensurate with role.

About us

Roath House Surgery is renowned for being a friendly, supportive place to work. As a long established General Practice, we pride ourselves in delivering exceptional support to registered patients. The practice is a multi-disciplinary team which includes Doctors, Nurses, Pharmacy, Administrative and Reception staff. Feedback from across the team regarding the working environment is very positive in particular in respect of the team ethos. Roath House Surgery is also a training practice and regularly hosts undergraduate and post graduate students in medicine and pharmacy strengthening a learning environment for all.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise people's needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.