EPR Workflow Owner in Coventry

An exciting new job opportunity has become available to support in the development, implementation, and optimisation of the Trust's Electronic Patient Record (EPR) and wider digital systems which contribute to the delivery of the Trust's Digital Strategy and Outpatient Transformation Programme. The role will focus on the ongoing development and expansion of the Patient Portal and other patient-facing digital solutions that enhance patient experience and support service transformation.

The post holder will play an active role in the configuration, testing, implementation, and continuous improvement of digital system functionality, working collaboratively with clinical, operational, technical, and external stakeholders to ensure solutions meet organisational, operational, and patient needs. They will support the delivery of projects aligned to the Digital Programme and Outpatient Programme Board, ensuring successful implementation of new functionality and continuous optimisation of existing digital services.

In addition to the above, the role requires strong analytical skills to produce, interpret, and present complex data and reports that inform decision-making, measure performance, identify trends, and support service improvement. The post holder will provide meaningful insights and recommendations to stakeholders, contributing to the development of business cases and the prioritisation of future digital initiatives.

Main duties of the job:

• Working across multidisciplinary teams, the post holder will identify opportunities to maximise the potential of the Trust's EPR and associated digital applications, with a particular emphasis on expanding Patient Portal functionality and increasing digital engagement for patients.
• This will include supporting system configuration, process redesign, user adoption, and the implementation of new digital capabilities that improve outpatient pathways and wider patient care.
• The post holder will be expected to apply technical expertise in system configuration, possess a sound understanding of outpatient and patient pathway processes, and utilise project management principles to coordinate and deliver multiple digital workstreams.
• They will support the successful delivery of strategic digital transformation initiatives, ensuring solutions are aligned with organisational objectives, national priorities, and best practice.

About us:

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK. We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do. Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation. By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Job responsibilities:

• Provide specialist advice to clinical and administrative staff to ensure clinical digital system support for the business processes of the organisation and wider health community, especially where they directly impact patient care.
• Identify the change created through the introduction of new clinical digital systems and support staff through this.
• Develop business process change action plans for key areas of work, highlighting any resource requirements or change in staff roles and identifying the associated benefits and risks.
• Work across specialties and services to achieve maximum benefits from all available clinical digital systems throughout the patient pathway.
• Apply in-depth clinical and operational experience and knowledge to the development of future processes which optimise the available clinical digital solutions.
• Escalate risks and issues associated with the introduction of new clinical digital systems as appropriate within ICT services.
• Act on own initiative to identify future opportunities for service development and improvement.
• Direct, motivate, plan, and monitor the work within the designated area of responsibility in order to achieve project plan timescales.
• Work in accordance with Prince 2 principles and actively monitor the project plan working with the Programme/Project/Change Manager.
• Participate in the development, analysis, evaluation and testing of clinical digital systems both locally and regionally where appropriate.
• Lead and facilitate relevant demonstrations and workshops for key members of staff affected by projects, encouraging discussion and debate on key issues.

Person Specification:

Qualifications:

• Essential: Degree level education or equivalent in a relevant subject or demonstrable significant relevant experience.
• Desirable: Prince 2 Foundation.

Experience:

• Essential: Ability to successfully manage people and change, experience of implementing IT systems, experience in successfully challenging established working practices and opinions, liaison and negotiation at a senior level with a wide range of internal and external stakeholders, previous experience and knowledge of developing requirements into system configuration and service output, IT training experience, in-depth experience in a role working at a senior level with information systems including Patient Information Systems.
• Desirable: Experience in HR and Management Related Issues, Resource Management.

Knowledge:

• Essential: Highly computer literate, with significant knowledge of Cerner Applications, a sound knowledge of professional policies and procedures, knowledge of clinical supervision and staff development.
• Desirable: A good understanding of current issues relating to the NHS, experience in Policy/Service Development.

Skills:

• Essential: Patient focused, excellent communication skills, IT skills, able to prioritise and meet deadlines effectively, good management of own and others' time, able to use initiative and make decisions, analyses problems and implements effective and appropriate solutions, effective process and project management skills with the ability to handle multiple stakeholders and various tasks.

Commitment to Trust Values and Behaviours:

• Essential: Must be able to demonstrate behaviours consistent with the Trust's values.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.