Overview
As Patient Co‑Ordinator you act as the first point of contact for patients, delivering friendly, calm, and efficient reception across in-person, online, and phone channels. You support high-quality care by organising appointments, updating records, and handling requests with discretion. Working within our medical admin team, you help ensure patients receive the right care at the right time in a busy NHS environment. This role offers meaningful contact with the local community in a supportive, collaborative clinic.
Responsibilities
- Be the first point of contact for patients in person, online, and by phone
- Manage high-volume enquiries in a calm, organized manner
- Provide clear information and support in a fast-paced setting
- Handle confidential information in line with GDPR
- Perform administrative IT duties (appointment booking, updating records, processing prescription requests)
Key requirements
- Friendly, patient-focused with excellent customer service
- Calm and professional under pressure; handle difficult conversations well
- Highly organized with strong attention to detail
- Confident using IT systems and quick to learn new software
- Team player capable of thriving in a busy NHS environment
- Customer-focused communication
- Empathy and problem-solving
- Resilience under pressure
- IT systems proficiency
- Appointment booking systems
- Patient record updating
Patient Co-Ordinator in Cornwall employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
