Job summary
We are looking for an experienced operational manager with a commitment to delivering high-quality, compassionate and equitable care to join the Pembridge Specialist Palliative Care Service in this substantive Band 8a role. This is an opportunity to play a key leadership role within a specialist service supporting patients, carers, families and bereaved people. As Operational Manager, you will provide effective, accessible and consistent operational leadership across outpatient, day and wellbeing, psychological and social support, bereavement, administrative and support services. Working collaboratively with the Head of Clinical Services, consultants and professional leads, you will help ensure services are safe, responsive, person-centred and equitable. You will also support the service to meet the requirements of the North West London community specialist palliative and end-of-life care service are looking for someone who can combine effective day-to-day operational management, Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name Central London Community Health Trust Address St Charles Centre for Health & Wellbeing Exmoor Street London W10 6DZ United Kingdom Employer's website Employer details Employer name Central London Community Health Trust Address St Charles Centre for Health & Wellbeing Exmoor Street London W10 6DZ United Kingdom Employer's website
Job responsibilities
Applicants are expected to present clear and relevant evidence of the competencies and responsibilities detailed in the attached Job Description and Person Specification, together with a demonstrated commitment to the Trusts values of Accountability, Inclusion, Compassion, and Empowerment.
Person Specification
Education/Qualification Essential Relevant professional qualification at degree level or equivalent knowledge and experience. Postgraduate management, leadership, health-service or specialist clinical qualification, or equivalent experience at master's level. Evidence of continuing personal and professional development. Current professional registration where the applicant's professional background requires it. Desirable Master's degree or equivalent. Formal quality-improvement, project-management or coaching qualification
Experience
Essential Substantial senior operational management experience within healthcare, community services, specialist palliative care, hospice care or a comparably complex multidisciplinary service. Experience of leading multidisciplinary services and managing staff through other managers or senior practitioners. Experience of performance, quality, risk, workforce and financial management. Experience of service redesign, mobilisation or organisational change. Desirable Operational management experience within specialist palliative and end-of-life care. Experience of outpatient, wellbeing, psychological, social support or bereavement services.
Skills & Knowledge
Essential Detailed knowledge of NHS policy, governance, quality, safeguarding, workforce and financial frameworks. Understanding of person-centred palliative and end-of-life care and the contribution of physical, psychological, social, spiritual and bereavement support. Knowledge of performance management, demand and capacity, outcome measurement, audit and quality improvement. Highly developed leadership, influencing, negotiation and change-management skills. Desirable Knowledge of North West London community specialist palliative care pathways and commissioning arrangements. Knowledge of bereavement models, psychological support pathways and stepped-care approaches. Advanced facilitation, coaching or mediation skills.
Other
Essential Visible, credible and compassionate leader Commitment to high-quality, equitable and person-centred care.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see
Main duties of the job
As Operational Manager, you will have responsibility for the day-to-day quality, performance, workforce, financial and risk management of designated services within Pembridge Specialist Palliative Care Service. Your key responsibilities will include: Providing effective operational leadership across outpatient, day and wellbeing, psychological and social support, bereavement, administrative and support services. Managing service activity, capacity and demand, including waiting times, access and performance. Leading service development, redesign and quality-improvement initiatives to improve the quality, effectiveness and accessibility of services. Managing delegated budgets and supporting effective workforce planning, recruitment, staff development and performance management. Supporting effective clinical governance, including risk management, learning from incidents and responding appropriately to complaints and feedback from patients, carers and families. Using performance information, outcome measures, audit and service evaluation to identify opportunities for continuous improvement. Working collaboratively with clinical leaders, primary care, acute providers, local authorities, commissioners and voluntary-sector partners to support well-coordinated pathways of care. Championing compassionate, inclusive and person-centred services that respond to the needs of patients, carers, families and bereaved people.
About us
We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us. What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life's most important moments. Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.
Details
Date posted 29 September 2026 Pay scheme Agenda for change Band Band 8a Salary
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Operational Lead - Pembridge Specialist Palliative Care Service in City of London employer: National Health Service
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for healthcare professionals in North Wales. With a commitment to employee development and a focus on compassionate care, staff have access to continuous professional development opportunities and the chance to make a meaningful impact in both acute and community paediatrics. The Health Board's integrated approach ensures that employees are part of a dynamic team dedicated to improving health outcomes for the local population.
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We think this is how you could land Operational Lead - Pembridge Specialist Palliative Care Service in City of London
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