Job summaryTiptree Medical Centre is seeking an exceptional Business & Operations Manager to lead and manage our team. This is an exciting opportunity to work alongside the GP Partners in leading a successful, forward-thinking medical centre that is committed to delivering outstanding patient care while continually improving the way we work. Our two GP Partners are married and so decision-making is quick, efficient and mutual. We are a forward-thinking practice, caring for circa 12,500 patients with a strong reputation for high-quality patient care and a team that genuinely enjoys working together. We're proud of what we have achieved but we're equally ambitious about what comes next. That's where you come in.The successful candidate will provide strategic and operational leadership across every non-clinical aspect of the medical centre. We are looking for someone who is approachable, collaborative and confident in leading change, developing people and delivering high-quality services. Whether your experience has been gained within primary care, the NHS or another complex operational environment, we are interested in leaders who can bring energy, professionalism and fresh ideas.If you are looking for a rewarding leadership role where you can make a lasting impact, we would be delighted to hear from you.Main duties of the jobThis is not a traditional Practice Manager role. As Business & Operations Manager you will work directly with the GP Partners to ensure the practice remains financially sustainable, operationally efficient and fully compliant. You will be responsible for developing strategy, leading organisational performance and supporting our managers and teams to deliver excellent services for our patients and community.You'll provide leadership across six key areas:Strategy: Business strategy; Business planning; Service development; Contract management; Performance dashboards and benchmarking; Income generation; QOF performance.Governance: CQC Registered Manager; Regulatory compliance; Risk register; Business continuity; Information Governance; Health & Safety; Organisational safeguarding; Governance meetings; Significant Event and Learning Event analysis; Clinical policies; Standard Operating Procedures.Finance: Budget ownership; Financial forecasting; Payroll oversight; Enhanced Services (EA/DES/LES); Investment planning and funding opportunities.Workforce: Recruitment; Workforce planning; Senior team appraisals; HR strategy; Training strategy; HR document compliance; Workflow efficiencies and continuous improvement.Estates: Estate management; Contractor management; Premises security; Estate development projects.Digital: IT strategy; Telephone systems; Digital transformation and technology-enabled service improvement.About usWe are a friendly, busy, and innovative GMS practice caring for approximately 12,000 patients in north-east Essex, where work-life balance is more than just a buzzword.Our team includes two supportive GP partners, 7 salaried GPs, an excellent nursing team with specialist skills in diabetes, asthma and COPD, 4 advanced nurse practitioners (ANPs), practice nurses, HCAs, clinical pharmacists, and a dedicated administrative and reception team working together to provide high-quality patient care.We pride ourselves on being relaxed, family-friendly, and supportive, with flexible working patterns and a strong team ethos. As a training practice for medical and nursing students, we are committed to learning, development, and continuous improvement.We use ANIMA total triage and embrace new ways of working while maintaining the traditional values of family medicine and patient-centred care.What we offer:Competitive salary dependent on experienceNHS Pension SchemeA family-friendly environmentProfessional development and trainingSupportive GP PartnersA genuine opportunity to influence the future direction of a highly regarded practiceDetailsDate posted23 July 2026Pay schemeOtherSalary Depending on experience - competitive ContractPermanentWorking pattern Full-time Reference number29838Job locationsChurch RoadTiptreeEssexCO5 0HBUnited KingdomJob descriptionJob responsibilitiesIf you would like to find out more information about this role, please do not hesitate to get in contact with us. Job description Job responsibilitiesIf you would like to find out more information about this role, please do not hesitate to get in contact with us.Person Specification You will be an experienced leader with excellent organisational, financial and people-management skills. You will enjoy building relationships, solving problems and creating an environment where staff can thrive. Experience within general practice or the NHS would be advantageous, but we also welcome applications from candidates with strong transferable leadership and operational management experience. What matters most is your ability to: EssentialLead with integrity and empathyBuild high-performing teamsThink strategically while remaining grounded in day-to-day operationsCommunicate with confidence and authenticityManage change positively and effectivelyMake sound decisions in a busy and evolving environment Person Specification You will be an experienced leader with excellent organisational, financial and people-management skills. You will enjoy building relationships, solving problems and creating an environment where staff can thrive. Experience within general practice or the NHS would be advantageous, but we also welcome applications from candidates with strong transferable leadership and operational management experience. What matters most is your ability to: EssentialLead with integrity and empathyBuild high-performing teamsThink strategically while remaining grounded in day-to-day operationsCommunicate with confidence and authenticityManage change positively and effectivelyMake sound decisions in a busy and evolving environmentDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer detailsEmployer namePrimary Care CareersAddressChurch RoadTiptreeEssexCO5 0HBUnited KingdomEmployer's websiteEmployer detailsEmployer namePrimary Care CareersAddressChurch RoadTiptreeEssexCO5 0HBUnited KingdomEmployer's website
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Business & Operations Manager in Chelmsford, Essex employer: National health service
The London Ambulance Service NHS Trust is an exceptional employer, offering a dynamic work environment that prioritises patient safety and service improvement. With a strong commitment to employee development, including leadership training and apprenticeship programmes, staff are empowered to grow their skills while contributing to the health of London. The Trust's inclusive culture and focus on quality management ensure that employees feel valued and supported in their vital roles.
