Job summaryTiptree Medical Centre is seeking an exceptional Business & Operations Manager to lead and manage our team. This is an exciting opportunity to work alongside the GP Partners in leading a successful, forward-thinking medical centre that is committed to delivering outstanding patient care while continually improving the way we work. We are a forward-thinking practice, caring for circa 12,500 patients with a strong reputation for high-quality patient care and a team that genuinely enjoys working together. The successful candidate will provide strategic and operational leadership across every non-clinical aspect of the medical centre. We are looking for someone who is approachable, collaborative and confident in leading change, developing people and delivering high-quality services. Whether your experience has been gained within primary care, the NHS or another complex operational environment, we are interested in leaders who can bring energy, professionalism and fresh ideas.As Business & Operations Manager you will work directly with the GP Partners to ensure the practice remains financially sustainable, operationally efficient and fully compliant. You will be responsible for developing strategy, leading organisational performance and supporting our managers and teams to deliver excellent services for our patients and community.You'll provide leadership across six key areas:Strategy: Business strategy; Business planning; Contract management; Performance dashboards and benchmarking; QOF performance.Governance: CQC Registered Manager; Regulatory compliance; Risk register; Business continuity; Significant Event and Learning Event analysis; Clinical policies; Financial forecasting; Payroll oversight; Investment planning and funding opportunities.Workforce planning; Training strategy; HR document compliance; Contractor management; Estate development projects.Digital: IT strategy; Telephone systems; Digital transformation and technology-enabled service improvement.About usWe are a friendly, busy, and innovative GMS practice caring for approximately 12,000 patients in north-east Essex, where work-life balance is more than just a buzzword.Our team includes two supportive GP partners, 7 salaried GPs, an excellent nursing team with specialist skills in diabetes, asthma and COPD, 4 advanced nurse practitioners (ANPs), practice nurses, HCAs, clinical pharmacists, and a dedicated administrative and reception team working together to provide high-quality patient care.We pride ourselves on being relaxed, family-friendly, and supportive, with flexible working patterns and a strong team ethos. As a training practice for medical and nursing students, we are committed to learning, development, and continuous improvement.We use ANIMA total triage and embrace new ways of working while maintaining the traditional values of family medicine and patient-centred care.Competitive salary dependent on experienceNHS Pension SchemeA family-friendly environmentProfessional development and trainingSupportive GP PartnersA genuine opportunity to influence the future direction of a highly regarded practiceDetailsDate posted23 July 2026Pay schemeOtherSalary Depending on experience - Full-time You will be an experienced leader with excellent organisational, financial and people-management skills. You will enjoy building relationships, solving problems and creating an environment where staff can thrive. You will be an experienced leader with excellent organisational, financial and people-management skills. You will enjoy building relationships, solving problems and creating an environment where staff can thrive. Employer detailsEmployer namePrimary Care CareersAddressChurch RoadTiptreeEssexCO5 0HBUnited KingdomEmployer's websiteEmployer detailsEmployer namePrimary Care CareersAddressChurch RoadTiptreeEssexCO5 0HBUnited KingdomEmployer's website
Locations
Business & Operations Director in Chelmsford, Essex employer: National health service
The London Ambulance Service NHS Trust is an exceptional employer, offering a dynamic work environment that prioritises patient safety and service improvement. With a strong commitment to employee development, including leadership training and apprenticeship programmes, staff are empowered to grow their skills while contributing to the health of London. The Trust's inclusive culture and focus on quality management ensure that employees feel valued and supported in their vital roles.
